Tiona Matthews **** James street Syracuse NY *****

Syracuse NY,

315-***-****

ad2512@r.postjobfree.com

EXPERIENCE

United Radio, East Syracuse NY- Customer Service

Supervisor

**/**/****- *******

● Customer Service Trainer

● Answering Multiple Phone lines

● Taking customer calls

● Ensuring customer satisfaction with orders

● Placing Orders

● Creating Customer accounts

● Canceling Orders

● Creating and Faxing invoices

● Navigating complex computer system

Sutherland Global, Syracuse NY — Sales/Customer Service Rep.

November 2011 - July 2012

● Inbound Sales Operator

● Customer Service

● Upsold Orders

● Ensuring customer satisfaction

EDUCATION

Thomas J Corcoran HS, Syracuse NY— Graduated

September 2000 - June 2004

PROJECTS

Escalation Calls — Established a group of Representatives who would assist with difficult or uncommon calls. SKILLS

Customer Service

Problem Solving

Clerical Work

Training

Organizational skills

Communication

Conflict Resolution

AWARDS

Employee of the Month

At Sutherland Global Services

in April of 2012