Proficiencies:

Over ** years experience in finance and analyzing financial data

Expertise in building and maintaining client relationships

Ability to multi-task while giving attention to detail

Dependable and trusting with sensitive data

Experience with, and ability to quickly learn various software programs and databases

Proficient with Microsoft Applications (Word/Excel/Outlook)

Professional Experience:

Verizon Wireless Tampa FL

Consumer Telesales representative – Nov 2013 –October 2019

Commission based

Inbound calls

Converting cellular shoppers into members

New sales and customer retention and upgrade

Highly competitive commission-based environment

Responsible for transitioning potential customers to Verizon Network

Maintain high closing rate in goal-oriented environment

Process through the sales cycle until completion

Establish customer wireless accounts

Able to work in an independent fast paced environment

Top 10 and all daily challenges, call center contests for add on, upgrades, .

Top 10 at least one a year.

Maintain knowledge on ever changing promos, products, and pricing.

Kpi driven: based on my performance in relationship to my organizational strategic goals and objectives I’ve always shown measurements of 75% or higher overall.

Leading the day, week, month, in my team; most goals are attainable and achieved

Humana Inc. Tampa, FL

Telesales Representative – May 2013 – July 2013

Make inbound and outbound calls

Contact current Humana members

Sell and upgrade Medicare supplements

Sell and upgrade Dental and Vision plans

Unable to become health licensed with-in required time (still in process)

Used EDGE software

Marcadis Singer P.A. Attorneys at Law, Tampa, FL

Post Judgment Collector - March 2008 – October 2012

Consistently obtained high collection percentage per claim

Outbound and inbound calls

Dialer experience/ high volume call experience

High percentage of one-call resolution

Provided support to attorneys during all phases of legal third party collection

Skip traced and located collectable assets to evaluate and determine probability of success against litigants in claim resolution

Filed claims through obtaining judgment and post-judgment level operations

Trained in FDCPA, Service Member Civil Relief Act, and Gramm-Leach Bliley Act

Clientele included publicly traded fortune 500 companies

Submitted settlement offers to clients, arranged payment plans and supervised all payment arrangements between debtors, creditors or their representative to include their attorneys or third party consolidation companies

Obtained the majority of collections information for the legal process by verifying debt to post judgment action during the first contact in most cases

Specialized in high volume contact

Maintained both residential and commercial collections accounts

Averaged over one million dollars collected for 2010 & 2011

Manhattan Capital Funding, Tampa, FL

Mortgage Consultant - January 2006 – February 2008

Originated mortgage loans for expanding new mortgage company

Established lender contact for subprime and prime clients

Independently processed loans and close of loan process auditing files for storage

Built and maintained positive relationships with external and internal clients

Serrano Financial, Brandon, FL

Financial Consultant - May 2004 – October 2006

Reshaped office agenda to incorporate subprime lenders new market trends and prequalification process

Modified existing application process to sustain mortgage market downsize, and incorporated distressed existing borrowers currently in exploding ARMs

Re-educated clients about the downward trend leading to foreclosure, and steps to encourage alternative routes to keep mortgage intact without defaulting, while increasing clientele bases

Central Florida Home Equity, Tampa, FL

Mortgage Consultant - May 2003 – June 2005

Maintained TOP client docking ratio consistently

Restocked client pipelines and submitted daily and weekly prospect reports

Converted leads into closed loans

Worked in processor free environment

Submitted loans to lenders, and clearing conditions

Used average of 20-25 subprime and A paper lenders programs

AAA Amtrust Funding, Brandon, FL

Mortgage Consultant - January 2003 – October 2003

Responsible for converting leads to sales, retaining clients, and providing competitive rates for refinance, investments and purchases

Daily observation and analysis of stock market, 10-year bond rate, and various economic indices and reports that form and persuade mortgage rates for lenders

Ordered appraisals, homeowner insurance, payoffs, title work, and pertinent client information to qualifying and clearing conditions

Represented a corresponding lender, which closed loans in all states excluding Hawaii and Alaska; mainly conventional LP/DU qualifications

Used Sub-prime and A paper lenders

Salesman of the month May 2003; top 20% in sales commission every month

Top 10% in monthly loans amounts every month

Payless Car Sales Amtrust Funding, Brandon, FL

Finance Manager - March 2000 – January 2003

Provided financing for used vehicle purchased based on beacon driven customer credit and lender qualification

Used over 20 different lenders for qualifying customers for vehicle loans

Responsible for making significant profit based on inventory price, vehicle time in inventory, and NADA value

Audited funding checklist, wrote all contracts, sold back end products i.e. GAP, warranty and life

Maintained and renewed inventory online through major websites like Autotrader and company website

Managed average inventory of 75 to 100 vehicles

Office managed sold 45 to 50 vehicles monthly

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