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Customer Service Quality Assurance

Location:
Greenville, SC
Posted:
January 26, 2024

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ADAM GOLD

Multidisciplinary Mechtronics Specialist

EXPERTISE

Diamond Growth

Electronic Component Testing

Automated Inspection Systems

Electronics Troubleshooting

Project Leadership and Mentoring

Organization and Planning

Personnel Management

Excellent Personal Relationships

Critical Decision making

Problem Solving

Negotiation and Conflict

Resolution

Certified solderer under IPC-610

Defense industry standards

Client/Customer Service

Printed Circuit Board Assembly

through hole and surface mount

Prototype expertise

Cable Manufacturing

Troubleshooting Installation

Leadership Skills

Schematics Analytical

Software Proficiency: MS Word,

Open Office, MS Excel, Inventory

databases, SAP, DCS

Accompanied by a strong history of achievements, I am a Electronics Specialist with 25 years of extensive expertise in field electronics, manufacturing, and customer service. Proven track record as a Field Service Engineer and Safety Interlocks Technician within the defense, medical, and commercial sectors. Proficient in safety protocols, process optimization, quality assurance, and pioneering research and development initiatives. Skilled in materials science, equipment calibration, safety audits, and innovation. Outstanding communicator, leader, and problem solver committed to enhancing productivity and quality across the production cycle. Adept in project management, team collaboration, continuous improvement, and regulatory compliance

SUMMARY

LinkedIn

CONTACT

516-***-****

ad24zz@r.postjobfree.com

Address

PROFESSIONAL EXPERIENCE

Diamond Growing Technician 06/2022 – Present

Adamas One

Continuously oversee and maintain deionized water quality, pH, and level, and swiftly incorporate sodium hydroxide to maintain ideal pH levels, while diligently monitoring deionized water levels and promptly replenishing the system when it runs low, to ensure optimal operation of process gases in emergency situations.

Achieve a precision within the torr and millitorr range, aligning with the exacting standards of the semiconductor industry.

Maintain and meticulously inspect high-vacuum equipment to uphold peak performance.

Scrutinize the chemical deposition process to guarantee flawless product growth and prevent any deviations from proprietary recipes in the diamond manufacturing industry.

Edit and meticulously proof proprietary recipe software.

Execute the periodic maintenance issues of vacuum process equipment with the goal of identifying and resolving any issues for continuous improvement.

Keep hydron generator topped off and monitored to ensure uninterrupted supply of process gases in constant 24 hours operations.

Vigilantly monitor the process gases for pressure, usage rates, and utilize helium leak detection under high vacuum, while also maintaining and testing vacuum test equipment and documenting any modifications made to the equipment.

Perform repairs on pneumatic solenoids and prepare molybdenum susceptors for installation in the growth chamber.

Expertly repair all electronic process equipment used in growth chambers.

Monitor growth chambers through quartz window glass with a keen eye for discerning color and assessing the saturation of the energy plasma fields within.

Conduct precise calibration of mass flow controllers against established standards.

Thoroughly clean all insulator quartz glass surfaces.

Identify and replace or restore hard piping and flexible tubing components during PMI.

Efficiently schedule and execute PMI under current operational parameters.

Strengthen outdated equipment to extend its functional life beyond the manufacturer's specifications.

Innovate and propose continuous improvements to streamline operations.

Train and reevaluate personnel to enable them to perform tasks beyond their job requirements.

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EDUCATION

High School Regents Diploma W.

Tresper Clarke High School 1983

Major: Electrical Engineering

Nassau Community College,

Garden City, NY M/Y

Communications New York

Institute of Technology (N.Y.I.T.) in

Brookville, NY M/Y

REFERENCE

Available Upon Request

CERTIFICATION

OSHA Certification: Completed the

OSHA 10-hour course in industrial

safety

Electrostatic Discharge (ESD)

Certification: Trained and certified

in ESD precautions and practices

Technical Certification: Certified in

various workmanship specs in

manufacturing including Mil STD

454, WS-6936, IPC-610, Ethernet,

and communication cable

Gas Turbine Test Technician (Temp Position) 03/2021 - 05/2021 GE Gas Power, Greenville, SC (Mech Tech)

Lead the setup and rigorous testing of the gas turbine, while also meticulously assembling mechanical components and providing vital support for aligning the turbine test rig, including the Combustion Validation Rig.

Skillfully operate heavy machinery, including a scissor lift, railroad tug vehicle, and overhead crane, with precision to ensure efficient test rig operations.

Masterfully wield tools such as impact ratcheting tools and hydraulic piston jacks for optimal performance.

Maintain perfect alignment of the superstructure, ensuring shaft concentricity, and utilize dial gauges with precision.

Demonstrate proficiency in the use of a variety of electrical and mechanical hand tools to achieve outstanding results.

Enumerator (Temp Position) 08/2020 - 10/2020

U.S. Census Bureau, Economics and Statistics Administration, U.S. Department of Commerce; South Carolina

Championed comprehensive field investigations of non-compliant households.

Streamlined and expedited data reporting to the central office.

Showcased exceptional interviewing and verification abilities while strictly adhering to Decennial Center guidelines during interactions with current occupants. Repair Technician (Fire Overheat Detection) (Temp Position) 07/2019 - 10/2019 ARC (A subsidiary of HEICO) - FAA Repair Station; Greer, South Carolina

Spearheaded the precise calibration of aircraft overheat/fire responders.

Orchestrated the operation of an annealing furnace, skillfully managing non- reactive and reactive gases for efficient reprocessing. Engineering Support Technician 05/2021 – 03/2022

Collins Aerospace, Simpsonville S.C. under contract from ACS Solutions

Spearhead the transformation of the printing program for all products, harnessing the power of Bartender software.

Innovate, fine-tune, and execute the new format with precision and authority, under the guidance of a superior.

Leverage Microsoft Excel spreadsheets to meticulously chronicle and masterfully execute changes in the printing program, facilitating a seamless transition from obsolete formats to cutting-edge standards.

Pinnacle record-keeping excellence through Zoom and Microsoft Teams, serving as the driving force behind our team's progress.

Assume unwavering responsibility for the reporting and optimization of files, all while meticulously curating a comprehensive quality assurance checklist.

Personally guarantee the flawless accuracy of labels through thorough proofreading and validation.

Undertake root cause analysis to address anomalies, drawing from successful past performance.

Manage and maintain chillers, adjusting program sequences to cope with extreme atmospheric conditions.

Coordinate the transportation of materials to specialized fabrication facilities experienced in handling specialty materials.

Monitor and oversee emergency power generators to ensure uninterrupted operation, even during power interruptions.

Maintain vigilant off-shift monitoring and address issues that could halt manufacturing processes or affect diamond growth rates.

Execute repairs on vacuum chambers and associated piping, and thoroughly exsiccate equipment after water-related events.

Expertly repair and refurbish deionized water hydrogen generators. Safety and Compliance: Lockout

Tagout procedure, cabinet

mounting, securing, drilling,

tapping, and ensuring clean

operations with minimal Foreign

Object Debris (FOD).

Communication: Skilled in RS-232

communications

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Term Appointment 11/2011 - 05/2017

Brookhaven National Laboratory (Brookhaven National Labs), Upton, New York

Spearheaded the oversight of interlock system and I/O cabinet installation, ensuring utmost safety at NSLS II.

Proficiently wired I/O cabinets, rigorously verifying the accuracy of connections.

Identified and rectified any issues with cable interfaces, including fiber optic and communication cables.

Demonstrated keen problem-solving skills to address electrical concerns, pinpointing issues related to correct wire connections and logical control program faults.

Efficiently onboarded and trained new team members, maintained essential work materials and tools, and facilitated goal-oriented communication, ensuring the successful completion of tasks under tight deadlines. Consultant Field Service Engineer/Independent Contractor 01/2010 - 09/2010 Matrix Metrologies

Orchestrated the upkeep and restoration of X-ray equipment utilized for the precise measurement of thin film coatings across diverse industrial sectors, including solar technology.

Took charge of the production of X-ray tubes, carried out field service repairs, and conducted meticulous calibrations of X-ray machines.

Spearheaded the installation and seamless updating of software and firmware applications to enhance system performance.

Pioneered the development of test assembly processes and established streamlined procedures within the realm of thin film technology. Electrical Integration Specialist 10/2018 - 05/2019 Quick Pouch (Adaptive Manufacturing Technologies), Ronkonkoma NY

Proficiently assembled automated form-fill-seal packaging equipment, emphasizing electrical components.

Collaborated with the engineering team to rectify and optimize manufacturing processes through insightful consultation.

Meticulously executed the assembly of pneumatic valve controls, ensuring precise functionality.

Skillfully completed the installation of thermocouple wiring for efficient temperature control.

Medical Electronics Technician 09/2017 - 03/2018

Plum Island Animal Disease Center, Plum Island, New York Engaged with International Union of Operating Engineers Local 30, managed by Federal Homeland Security, contracted through Primus Corporation, and subcontracted under Arctic Slope Regional Corporation

Spearheaded the repair and comprehensive evaluation of medical diagnostic equipment.

Operated and maintained autoclave, centrifuge, and airlock contamination control systems, ensuring their efficient performance.

Proficiently utilized supervisory control and data acquisition (SCADA) for real-time monitoring and control.

Conducted temperature readbacks, closely monitored pressure, and maintained precise control over flow and pump systems, including steam monitoring.

Generated detailed reports on anomalies, contributing to trend data analysis and process improvement efforts.

Mastered inductive brazing operations for impeccable results.

Skillfully conducted high-vacuum helium leak testing to ensure aircraft safety standards.

Led procedural reviews to enhance repair capabilities, ensuring compliance with industry standards.



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