Cassandra Reyes

Phoenix, AZ

Professional Experience

Guest Attendant Sep 2021-Present

Arizona Biltmore, A Waldorf Astoria- Hilton, Phoenix, AZ

Assisting guests with directions, answering questions, and ensuring a positive experience

Responsible for linen services, running, and cleaning.

Ensure rooms have received turndown service and are fully stocked with necessary items, and room is up to protocol.

Fulfill customer requests in a timely manner.

Server/Bar-back

Lucky 13 Pub, Marysville, WA

Take and serve all food/drink orders.

Keep tables clean and tidy at all times.

Deliver checks and collect payments.

Check Valid ID for Legal drinking age.

Keep bar stocked with all necessary items such as liquor, mixers, beer and wine.

Prepare garnishes, refill Ice, polish glasses.

Assist Bartender during peak times and as needed.

Clean up spills promptly and display “WET FLOOR” signage if applicable.

Be aware of guests becoming overly intoxicated.

Sales Representative Mar 2015-Dec 2016

Fleet Masters Auto Glass, Buckeye, AZ

Communicated with customers effectively, answered questions, provided customer education, solved problems, and deescalated customer issues professionally and appropriately.

Ensured high level customer service, at all times, by clearly communicating and building customer relationships.

Worked through the sales process with customers, correctly identified customer needs and upsold as needed.

Maintained accurate and up to date customer information by inputting information into multiple internal systems.

P.E.M. Real estate

Property Manager 09/ Sep 2010- Feb 2015

P.E.M. Real Estate Group, Scottsdale, AZ

Managed property, and oversaw leasing staff, assisted with training, coaching, and upholding company policies and procedures.

Managed property maintenance, worked with outside vendors and internal maintenance staff to fix problems and complete projects.

Solved resident issues professionally and in a timely manner.

Collected rent, processed payments, notices, and requests.

Prepared and enforced lease agreements.

Leasing Manger & Agent Dec 2007-Aug 2010

Riverstone Residential Group- Scottsdale, AZ

Assisted potential residents with leasing process, including touring, preparation of documents, and move-in

Helped other leasing agents to secure residents and complete the leasing process.

Collected rent, processed payments, notices, and requests.

Managed property maintenance, worked with outside vendors and internal maintenance staff to fix problems and complete projects.

Education

GED- Complete

Phoenix, AZ

Custodial Maintenance- Certificate

Phoenix, AZ

Food Handlers exp 2026

Alcohol Certification exp 2026

Skills

Time Management – Verbal and Written Communication – Customer Service – Sales – Property Management – Leadership – Microsoft Office – Adaptable – Customer Retention – Guest Services – Hospitality Operations