Customer Service Representative

Angel Williams

786-***-**** ad24zg@r.postjobfree.com Miami, FL 33143

EXPERIENCE

MEDICAL RECEPTIONIST, Miami, FL

Ponsol Health, February 2022-June 2023

• Balanced and posted payments to accounts and verified patient eligibility for services.

• Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records.

• Greeted patients and visitors in a friendly manner to ensure a positive experience.

• Performed basic clerical duties such as photocopying documents or scanning files.

• Maintained medical records, technical library, and correspondence files.

• Completed documents, case histories, and forms, such as intake and insurance forms.

• Processed payment transactions for cash, checks, and credit and debit cards.

• Scanned documents into the electronic health record system securely. CUSTOMER SERVICE REPRESENTATIVE, Miami, FL

DirectTV, March 2010-June 2015

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Processed customer adjustments to maintain financial accounts.

• Conducted regular follow-up calls with customers after resolving their issues.

• Determined charges for services requested and arranged for billing. CUSTOMER SERVICE REPRESENTATIVE, Miami, FL

T-Mobile, August 2000-July 2005

• Developed strong customer relationships and loyalty through effective communication.

• Recommended improvements in products, services or billing methods to prevent future problems.

• Handled customer complaints and inquiries in a courteous and efficient manner. Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

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• Maintained an updated knowledge base of current products, services, pricing, promotions. RECEPTIONIST, Miami, FL

Canard Cruise Line, February 1998-May 2000

• Assisted customers with booking flights, rooms, activities, and building travel itineraries.

• Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.

• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.

• Developed effective working relationships with clients to ensure satisfaction with services provided.

• Operated multi-line phone system efficiently while managing high call volume. SKILLS

Medical Transcription Medical Billing And Coding Customer And Client Relations Verbal And Written Communication Conflict Resolution Microsoft Office Google Suite MDFlow Availity

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