Mohammad Shoaib

ad24yx@r.postjobfree.com +1-470-***-****

*** ********* ***** *** ** Clarksville IN 47129.Education:

Houston Community College (January-2015- November 2017) B.Sc. Balkh University Faculty of Agriculture (January 2007- December 2010) SUMMARY:

Friendly, technical support representative keen to help customers maximize product impact and usability. Capable administration assistant experienced in helping users correct problems with office workload, computer systems knowledgeable. Highly motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

EXPERIENCE:

Mission Essential - Linguist/Translator and team support specialist Portland, OR • 02/2023 - 05/2023

• Daily communication support, Intercultural support with team, Interpretation services with team, Interpretation by phone as needed, Support minor with translation in USCIS documents, Doctor's, attorney's office.

The Providencia Group (ORR Program) - Interpreter and Team Assistant Specialist Portland, OR • 03/2022 - 02/2023

• Interpretation between Afghan minor and program stuff and translate documents as needed.

• Assisted in the testing of new applications prior to deployment into production environment.

• Assisted customers with various types of technical issues via email, live chat and telephone.

• Developed and maintained strong relations with customers to meet quality expectations.

• Maintained up-to-date case documentation for future reference. Mission Essential Personal- Operation Allies Welcome Program (DoS) - Interpreter and Administrative Support

VA, USA • 08/2021 - 02/2022

• Interpretation support to the operation team, Intercultural communications.

• Served as a resettlement information guide, working closely with Department of State, USCIS, health unit and IRC to process the immigrant's documentation and resettlement process.

• Provided administrative support including scheduling meetings and coordinating travel arrangements.

• Organized and maintained filing systems both paper-based and electronic.

• Answered incoming calls, responded to inquiries, and redirected calls as appropriate.

• Prepared agendas for meetings, took minutes, transcribed notes, and distributed meeting materials.

• Resolved customer complaints in a prompt manner following established procedures.

• Scheduled appointments for staff members upon request. Mission Essential Personal - U.S Army - Linguist /Translator Afghanistan, Kabul, Afghanistan • 12/2017 - 09/2020

• Serve as a general linguist support for military operations (Interpretation of interviews, meetings, and conferences), Communication support to the team, Safety and security instruction

• Edited documents related to linguistics projects or studies.

• Advised clients on best practices for teaching foreign languages.

• Provided linguistic support to develop language-learning materials.

• Provided real-time interpretation between English and Dari/Pashto speaking individuals.

• Supplied well-written summaries and translations of raw foreign conversations in Dari and Pashto.

• Performed quality control for translations for accuracy and readability.

• Provided general linguistic support for military operations to interpret meetings, conferences and interviews.

Triumph Mart Inc. Diamond Express - Administrative Assistant Manvel, TX • 12/2014 - 07/2017

• Assisted customers with their purchasing decisions by providing accurate information on products and services.

• Operated cash register to process payments from customers.

• Balanced daily cash drawer, maintained records of all transactions, and prepared bank deposits.

• Resolved customer complaints quickly and professionally.

• Verified that all prices were correct before completing sales transactions.

• Performed opening duties such as turning on registers, restocking items, counting drawers.

• Assisted with training new staff members in proper cashiering techniques.

• Utilized strong problem-solving skills when dealing with difficult situations or customers.

• Answered phone calls to assist customers with questions and orders.

• Built and maintained productive relationships with employees.

• Scanned items and checked pricing on cash register for accuracy. Mission Essential Personal, US Army - Operation Translator /linguist Afghanistan • 09/2011 - 07/2014

• Daily communication with clients, Translation and Interpretation services (Dari and Pashto), Support the daily contractors' communications, Record and data management.

• Conducted translations of documents from Dari/Pashto to English and vice versa.

• Compiled detailed reports on the nuances of language used in various regions of Afghanistan.

• Edited existing documents as needed to ensure accuracy and completeness of information.

• Assisted with training new linguists on best practices for translation projects.

• Attended conferences and workshops related to Dari/Pashto linguistics as necessary. CERTIFICATIONS AND SKILLS

• English, Fluent

• Dari/Farsi, Native

• Pashto, Fluent

Contact this candidate