LaFeice Palmer

residential counselor - ARC

York, PA 17401

ad24yk@r.postjobfree.com

+1-717-***-****

Work Experience

Front Desk Agent

Heritage Hills Golf Resort - York, PA

April 2023 to Present

• Manage online, phone and in-person room reservations

• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities

• Take payment from customers

• Respond to guests’ issues and complaints in a friendly, timely manner

• Explain local amenities and attractions to guests

• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

• Assist customers with the planning of special events such as weddings and business conferences

• Arrange specialized services for VIP customers

Night Auditor

G6 Hospitality LLC / Motel 6 - York, PA

September 2021 to Present

I am responsible for the overnight audit process and accounting functions. daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. I also perform reception duties for late-night guests. Residential Counselor

A.R.C. rehabilitation - York, PA

September 2019 to Present

Running groups, counseling students, and monitoring activities PTSD, trauma and informed care, self esteem, crimsoned and addictive thinking,

Narcotics anonymous, re entry

Barber / stylist

Beneath the Surface - York, PA

July 2013 to Present

Keep work stations clean and sanitize tools such as scissors and combs. Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using

clippers, scissors, trimmers and razors.

Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest

hair styles.

Schedule client appointments.

Bleach, dye, or tint hair, using applicator or brush. Update and maintain customer information records, such as beauty services provided. Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions. Operate cash registers to receive payments from patrons. Demonstrate and sell hair care products and cosmetics. Develop new styles and techniques.

Shave, trim and shape beards and moustaches.

Recommend and explain the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore natural appearance.

Security assistant

York city school district - York, PA

February 2014 to June 2017

Challenge suspicious people, requesting their badges and asking what their business is in a particular areas.

Monitor passenger flow through screening checkpoints to ensure order and efficiency. Contact police directly in cases of urgent security issues, using phones or two-way radios. Contact leads or supervisors to discuss objects of concern that are not on prohibited object lists. Inspect checked baggage for signs of tampering.

Ask passengers to remove shoes and divest themselves of metal objects prior to walking through metal detectors.

Notify supervisors or other appropriate personnel when security breaches occur. Patrol work areas to detect any suspicious items.

Watch for potentially dangerous persons whose pictures are posted at checkpoints. Confiscate dangerous items and hazardous materials found in opened bags and turn them over to airlines for disposal.

Provide directions and respond to passenger inquiries. Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.

Education

N/A in Barbering

World A Cuts Barber Institute - York, PA

September 2012 to July 2013

High School Diploma in culinary arts And became

HARRISBURG AREA COMMUNITY COLLEGE - York, PA

June 2004

Skills

• Computer Literacy (10+ years)

• Behavioral Health

• Microsoft Office

• PTSD Care

• Individual / Group Counseling

• Group Therapy

• Hair Styling

• Child Protective Services

• Crisis Intervention

• Mental Health Counseling

• Behavioral Therapy

• Motivational Interviewing

• Child & Family Counseling

• Social Work

• Word Processing

• Leadership Experience

• English

• Retail Management

• Customer Service

• Driving

• Crisis management

• Case Management

• Intake Experience

• Addiction Counseling

• Applied Behavior Analysis

• Night Audit

• Meeting Facilitation

• Administrative Experience

• Hotel experience

• Cash handling

• Communication skills

• Bookkeeping

• Math

• Front desk

• Computer skills

• Hospitality

• Microsoft Excel

Certifications and Licenses

Driver's License

May 2019

just Received them in May

CPR/First Aid

June 2019

CPSL TRAINING

September 2019 to Present

Child Protective Services Law (CPSL) in Pennsylvania has undergone substantial review and amendment. This online course is designed to highlight and explain recent changes in the law affecting the work of the Commonwealth's child welfare professionals, and to support effective implementation of the amended law

PTSD AND TRAUMA informed care

September 2019 to Present

positive ways to help someone who has survived a trauma? Deeper awareness of types of trauma and its triggers. Prevent secondary trauma. Tips to prevent a crisis. Feel safe and be safe. Resolve conflict safely.

Barbering License

Cosmetology License

Assessments

Problem Solving — Highly Proficient

December 2018

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

818 west king st York, Pa, 17401 717-***-**** ad24yk@r.postjobfree.com

Contact this candidate