JIMI-LEE JONATHAN SURAFCE

**** ******* *** *****

Rosenberg TX, 77469

281-***-****

ad24xx@r.postjobfree.com

Objective

To obtain employment with a company that promotes quality products and provides me with opportunities to meet and exceed assigned goals. To enhance my customer service relations and skills as an associate with potential for career growth.

Qualifications

Customer service

Creative marketing and merchandising

ACES Scheduling, budget management, and analysis for an $8 million retail store

Using innovative inventory and merchandise tracking methods to reduce loss and increase accuracy.

Training and encouraging team members.

Work Experience 2023-2024

Walmart – Asset Protection Investigator

Protect assets within the store and mpp walks, safety tours.

Work Experience 2023- 2024

Walmart – Asset Protection Operations Coach- Complex

Lead and develop teams effectively by teaching training providing feedback.

Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities.

Work Experience 2022-2023

Walmart – Asset Protection Investigator

Protect assets within the store and mpp walks, safety tours.

Work Experience 2020-2021

Safeway Grocery Store - Shipment Supervisor

Execute time management with all staffing team.

Receiving and ensuring all products get placed on the floor.

Work Experience 2013- 2020

Victoria Secret- Operations and Staffing Supervisor

Communicate direction and offer upward coaching to both associates and managers.

Audit and track cash audits including deposit logs and slips, charge draft requests, out of balance issues and communicate to upper management.

Source and screen associate candidates while coordinating candidate interview process with Sales Leadership Team

Own the creation and communication of the weekly schedule for 40+ associates during non-peak times of the year and 120+ associates for peak times, including holidays.

Ensure payroll is managed daily by executing flex worksheets, process payroll on a weekly basis.

Execute all physical inventory planning, administration, and follow-up.

Protect the assets of the store through Shrink reduction and ensure all policies and SOP procedures are communicated accurately and in a timely fashion.

Executes packaging inventory, supply orders. damages and testers to standard

Victoria Secret- Cashier Lead

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Maintain clean and orderly checkout areas.

Establish or identify prices of products.

Actively monitor and optimize the customer experience at the cash wraps.

Ensures execution of work activities such as managing customer flow, coordinating, and providing break and lunch coverage as well as assist in handling and resolving escalated customer issues.

Victoria Secret- Sales Support Generalist

Taking initiative to recover and replenish merchandise, so it is available to sell.

Understanding and adhering to visual merchandising brand standards

Education

Remington Collage

Medical CCMA Diploma April 2017

Moses Lake High School

High School Diploma May 2007

*References available upon request

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