Post Job Free

Resume

Sign in

Customer Service Office Administrator

Location:
Grayslake, IL
Posted:
January 26, 2024

Contact this candidate

Resume:

JENNIFER SAKAS

*** ****** ****, **** ** the Hills IL

E-mail: ad24xj@r.postjobfree.com Phone: 910-***-****

EXPERIENCE

Sunrun, Inc.

**** *. **. ******** ****

Des Plaines, IL 60018

December 2022 – January 2024: Senior Branch Efficient Specialist

●Assist new branch development by coordinating with City Inspector to make sure project(s) are proceeding according to projected plans.

●Responsible for coordinating material “drop offs” at customer’s houses for work crews.

●Assist with “custom” change orders.

●Schedule appropriate teams to secure additional documentation required by ComEd from customer.

●Schedule/coordinate crews to check out systems that are not producing power.

●Liaison between crew and customer to maintain customer satisfaction until completion of the job.

●Work with and in constant communication with all branches of front line services for job completion, such as: Head of Home Upgrades, Head Planners, Inspectors, Site Supervisors, Subcontractors, Roofing and Electrical Contractors, Sales, Customer Service Managers.

June 2021– December 2022: Install Coordinator

●Prepared/coordinated schedules for crews.

●Notified JULIE and Chicago Dig of install dates to ensure safety on the job.

●Scheduled scope of work for in-house electricians/cold water ground team/construction crews and roofers.

●Stay on top of and answer all emails and any correspondence relative to Sales Reps and the status of their projected install(s).

●Stayed in constant communication with the warehouse on availability of product.

●Maintained up-to-the minute communication with the construction supervisors to ensure a smooth install.

●Updated tracker (kW) weekly - a very important and key element to a successful outcome.

●Communicated directly with Sales Representatives and Project Coordinators relative to any issues, which could or may develop relative to their install.

JENNIFER SAKAS -2-

E-mail: ad24xj@r.postjobfree.com Phone: 910-***-****

Office Administrator October 2020 - June 2021

●Reviewed all accounts prior to delegating job assignments to the “Permitters.”

●Supervised and monitored work procedures for Permitter staff of four to procure the required work permits.

●Once work permits were procured and submitted, then it became necessary to contact the various municipal departments, submit and check on the permits and make sure that all was proceeding well.

●Follow-up, detail review, deadline schedule updates were consistent protocols required of the office administrator and staff.

●Markedly improved the permit and permit approval procedures for the department

October 2020 - March 2017

Pointe Pest Control LLC West Chicago Inside Sales Support Specialist

August 2016 - May 2007

Home Depot Lake Zurich, IL

Millwork Supervisor

May 2007 - June 2004

United Parcel Services (UPS) Palatine, IL

Sorter/Package Handler

EDUCATION

August 2000 - June 2004 Henry D Jacobs High School

●Art/Science/Math Major, Soccer Team

●School Choir, PE Assistant for Disabled Children

SKILLS

●Managerial Experience

●Dependable/Reliable

●Effective Team Player

●Computer: Word Excel PPT….Pest Routes….Slingshot…. Podium

●Good organizational concepts/excellent phone etiquette



Contact this candidate