SCOTT BENOIT

Woodlands, Tx 832-***-**** ad24x7@r.postjobfree.com

SUMMARY

An adaptive, analytical, and situationally aware Customer Service Representative and Personnel Manager who prioritizes objectivity and humility. An extroversive personality with extensive experience in customer outreach, marketing, professional networking, and project management. Can work with a team or individually, with a preference for “hands-on”/”field” experience to develop a solid foundation for process development and product knowledge. Fully invested in working for the “long term” and building a relationship with the company, vice “jumping” from job to job to “climb the ladder”. A firm believer that learning how something or a process works at the most fundamental level is what is necessary to see the bigger picture of what’s to be delivered.

-20+ years Management Experience

-Project Management

-Administrative Oversight and Payroll Management

-Customer Relations and Motivational Expertise

-Talent Acquisition and employee management

-Profit/Loss Analyst and Forecast Modeling

-Serve Safe Certification

-TABC Manager/Seller Certification

EXPERIENCE

Mar 2021– Project Manager/Field Manager – “FrozeAlone LLC – Project Management and Consulting”

Present Telecommute – Houston Tx, Washington D.C.

Manage the oversight and completion of small construction, landscaping and administration projects.

Administrative oversight of office operations and client relations

Talent Acquisition manager responsible for employee screening and selection for both long-term employees and contracted labor for special projects

Logistics planning and calendar prioritization, responsible for determining what needed to be completed when in an extremely dynamic and multi-player field environment.

Equipment maintenance manager responsible for small to medium construction equipment service schedules (skid-steer, equipment trailer, vehicle licensing, inspection requirements, etc…).

Nov 2015 – Service Manager/Server – “Jasper’s – Gourmet Backyard Cuisine”

Mar 2021 The Woodlands, Tx

Manage a staff of over 20 servers, hosts, and support staff in the daily dining operations of a facility servicing over 400 customers a day.

Manage workload distribution to ensure as fair and equal opportunity for all employees to balance the opportunities for compensation, promotion, time off, etc.

Supervise staff training and qualifications to include training plans, timelines and certification of qualified trainees.

Manage customer feedback (positive/negative) to include escalation and/or problem resolution

Customer satisfaction supervisor ensuring 99.9% customer contact seeking honest and transparent feedback

Apr 2012 – Manufacturing Coordinator – “Oil State Industries”

Nov 2015 Houston, Tx

Managed project requirements of oil rigging and fitting manufacturing, assembly and logistics.

Facilitated collaboration between contracting officers and customers to ensure the delivery of services and products on the agreed/contracted delivery date (100% “on-time” delivery record)

Supervised project expenditures (labor hours, materials, etc.) against contracted budget constraints to ensure government compliance. This included cost mitigation for over/under budget executions.

Managed “Refurbishment Program” across multiple product lines. This included but was not limited to: scope of work, teardown, engineering estimates, parts resourcing, contracted talent acquisition, and post-completion satisfaction survey

Purchase requisition management to include: parts resourcing / material costs, labor rates, timeline execution, and collections as required

Oct 2010 – Marketing Associate – “Sysco Food Services”

Apr 2012 Houston, Tx

Account manager to include sales expansion, new product marketing, competitor analysis, demographic research, and sales pattern analysis

Territory expansion/growth manager responsible for the analysis of competitor tactics, sales trends and municipal/rural expansion plans to stay ahead of competitor efforts

Analysis of sales and consumer trends to facilitate marketing strategies in developing markets and targeted customer outreach initiatives

Dec 2001 – General Manager – “Buco Di Beppo Italian Restaurant”

Oct 2010 The Woodlands, Tx

Manage a staff of over 30 servers, hosts, and support staff in the daily dining operations of a facility servicing over 600 customers a day, and annual sales exceeding $3M/year

Analyzed daily profit/loss analysis to institute new incremental practices on a daily basis, and observe long-range impacts

Standardized the daily motivational practices to ensure a positive work environment and inspired workforce for both profitability and workforce retention

Hand selected to open and serve as Assistant General Manager in 2001 of new location, with a promotion to “General Manager” after only 3-years with the company

Received multiple formal awards for performance to include: 2004 and 2008 “Partner of the Year” for exceeding annual profitability forecasts

Jan 1996 – Manager – “Landry’s Seafood House”

Sep 2001 The Woodlands, Tx

Manage a staff of over 20 servers, hosts, and support staff in the daily dining operations of a facility servicing over 300 customers a day.

EDUCATION

University North Texas - (1990-1995) – Bachelors in Business Administration

Bellaire High School – (1990) Graduate

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