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Customer Service Social Media

Location:
Prairieville, LA
Posted:
January 26, 2024

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Resume:

***** **** * ****,

Denham Springs, LA *****

225-***-****

ad24wu@r.postjobfree.com

Dana R. Watson

RELEVANT PROFESSIONAL SKILLS & ATTRIBUTES

● Perform all work-related tasks with my best effort with the goal of meeting/exceeding my employer’s expected standards for work, and always with honesty and integrity

● Genuine friendly and warm attitude toward all clients in a manner consistent with personal high standards for customer service

● Proficiency in cash handling practices include all daily operations performed by cashiers (ie. inputting ticket items accurately, operating a POS system, closing transactions with all forms of tender, etc.) and shift supervisors/managers (ie. counting down and balancing drawers, calculating profits by running end of shift financial reports from card processor/drawer, calculating and distributing employee tips, etc.)

● Maintaining a high standard for cleanliness and hygiene for the entire business location and especially personally assigned zone

● HIghly efficient organizational habits which yield the optimum in function and fulfillment of any/all tasks, ability to prioritize the tasks required of me by shift end in the context of the general pace of the current situation (ie. the thick of a very popular lunch rush or a period of general calm before the supper time storm ), demonstrate excellent time management

● Office Management skills such as the distribution and filing of various reports and paperwork, the handling of revenue in the form of physical cash tender and the calculation of credit/debit earnings into typical end-of-shift reporting, calculate accurately the balancing of a cash drawer as well as the individual earnings of each employee within a tips system, ability to create an hourly schedule for a team of workers which adequately and efficiently provides personnel for crucial positions for every shift, social media business profile management, employee payroll of various types including the taxes that each type requires, etc.

● Quick and eager learner regarding the specific demands of a given job position as well as open-minded, possessing the valuable ability to accept any corrections/constructive criticism and implement the agreed upon adjustments

● Teamwork and cooperation abilities and the good judgment to know when exercising my leadership skills will be of benefit for the team as a whole, unafraid of commanding other employees/coworkers and certainly able and willing to train any new hires EMPLOYMENT EXPERIENCE

Red Stick Social, 1503 Government St, Baton Rouge, LA 70802 Waitress, April 2019 - June 2019

**NOTEWORTHY MENTION: I contributed to the grand opening of this highly anticipated establishment.**

● Provided attention to detail dining experience in a high volume restaurant with a 600 person capacity.

● Entered customers food orders into POS by table and used steps of excellence.

● Catered private events for business and VIP club members

● Handled cash out and end of shift report

Cafe Mimi’s, 329 Florida St, Baton Rouge, LA 70801 Cashier/ Server, February 2019- April 2019

● Opened FOH with a smile and was attentive to all customers from the time they walk in.

● Cashier, Expo for dining in and take out orders as well as buss tables

● Closing side-work- including but not limited to stocking and cleaning to prepare for the next shift Cocha, 445 N 6th St, Baton Rouge, LA 70802

Waitress, November 2016- March 2019

● Opened (contributed to the grand opening of the highly anticipated establishment) and closed restaurant

● Set tables made tea stocked server station, sat guest w menu, daily specials and cocktail description, entered customer food orders by table and seat numbers into the POS fired entrees accordingly pre bussed table, offered desert and printed table check, daily and nightly side work, stocked for next shift

Origami,5130 Freret St, New Orleans, LA 70115

Cashier, Hostess, Server, Bartender,January 2015 - December 2015

● Greeted and seated customers appropriately, placed menus,Took food and drink orders

● Made cocktails, ran food, and pre bussed tables, orchestrated the completion of any/all to-go orders- took orders on site and over the phone, labeled food according to appropriate order/customer, handled cash/credit/debit transaction upon pick-up

● Restocked all consumables such as to-go containers, napkins, and cups, as well as all beer, wine, and saki

● Daily/nightly closing time side-work-swept, mopped,completed am or pm, end of shift report, etc. Hangar 13,1511 S Rendon St. New Orleans, LA 70125

Bartender, January 2012 – February 2013

● Open and closed bar

● Took and filled drink orders including all cocktails requested

● Ran tabs and cashed out/closed each transaction with credit/debit cards

● Daily/ nightly end of shift side-work including but not limited to: restocked beer, liquor, as well as cups, straws, and napkins, burned ice, counted down register, dropped money for deposits with end of shift report, split tips if needed, completed any/all remaining cleaning tasks before locking up Brew-Bachers Grill,[LOCATION CLOSED IN 2009]135 Veterans Blvd. Denham Spring, La 70726 FOH Manager,January 2007 – March 2009

● Opened/closed FOH per shift requirement, trained all FOH counter employees

● Maintained a clean work environment, assigned daily side work to be signed off on, and checked for completion at the end of shift

● Took customers orders in a timely manner, and sent orders to BOH via POS and settled transaction with credit card or cash

● Handled all phone to go orders and customers questions and complaints by issuing remakes and or voiding ticket items, and counted down day shift registers and started each one with new banks for new shifts, as well as all end shift reports per register as closing duty The Coffee Ground,BUSINESS CLOSED IN LATE 2005, Walker, LA Barista > promoted to AM Manager, Majority of 2005 [until business closed permanently near the end of that year]

● Operation, use, and maintenance of traditional style manual espresso machine

● Cashier/counter sales

● Practiced and developed a high level of customer service

● Shift supervisor responsibilities post-promotion such open shop, shift paperwork and drawer balancing EDUCATION

Stanford Online High School, 415 Broadway Academy Hall, Floor 2, 8853, Redwood City, CA 94063

● Graduated with a GED Online 2009

Louisiana Dental Assistant School, 1338 Church St, Zachary, LA 70791

● CDA Certified Dental Assistant

● Graduated in 2009 at the top of class

● Cumulative Grade of 98.7%

CERTIFICATIONS

Louisiana State Liquor License

● Currently valid license allowing myself the right to sell alcoholic beverages to legal parties within the parishes of EAST & WEST BATON ROUGE PROFESSIONAL REFERENCES

● TIMOTHY TURNER, TV Production Accountant Professional Affiliate 504-***-****

● LAWRENCE ROPPOLO, DJ/Event Promoter/Graphic Designer Current Business Partner of TASTELESS PRODUCTIONS 504-***-****

● ADRIAN LOPEZ, CEO- 3VO ENT Former Employer of Continued Professional Affiliation 312-***-****



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