LAURIE HAMBY

***** ****** ***** *****, ******, Colorado, 80106, US • 470-***-**** • ad24w4@r.postjobfree.com SR. Patient Care Coordinator with 15 years experience in customer service, insurance, billing, answering multiline phones collecting monies, Patient Centered office with 12 Physicians, 7 midwives,4 nurse practitioners. The last 6 years I was a Health Information Manger helping 100 patients plus a day. I am use to fast pace work environment.

Results-oriented

Proficiency in customer service

Financial records and processing

Problem resolution

File/records maintenance

ICD 9 coding understanding

Medical insurance

Supervision

Communications

Excel in customer service, EMR, insurance coding with ICD 9 codes am willing to take ICD 10 coding.

Customer satisfaction

Customer needs assessment

Excellent communication

Internal auditing

Product ordering

Credit and collections

Patient greeting

Healthcare billing

Supply replenishment

Scheduling

Conflict and dispute resolution

Information collection

Insurance verifying

Document filing

Patient-focused care

Payment collection

Analytical thinking

Appointment scheduling

Directing callers

Accounts payable/receivable

Customer service

Quick learner

Chart pulling

Records maintenance

Payment processing

Time management skills

Client-focused

OB/Gyn patient Care

High School - 1985

Cherokee High School - Canton, GA

ICD 9 codes, Medical Terminology - Some college (No degree) Brighton College - England

Professional Summary

Skills

Education

Patient Services Coordinator - December, 2007 to July, 2022 Atlanta Women’s Health Group - Atlanta, GA

Was in charge of compiling and reviewing medical records. Collected copayments and kept track of my finances on a daily basis. Double-checked patient availability during the appointment scheduling process to reduce rescheduling and cancellations. Was in charge of monthly inventory orders to ensure that the office was properly stocked. Collected forms, insurance cards, and co-pays to speed up the registration process and prepare the patient for their appointment. Used Centricity EMR software to keep track of electronic patient files and was able to keep track of thousands of them. Contacted the insurance company to confirm the patient's coverage prior to the visit. Gave the patient an after-visit summary and scheduled the next appointment to ensure continuity of care and to make the treatment plan easier to follow.

Double-checked important patient data like Insurance copay past due monies, payment plan amount, insurance address, patients email and phone number before entering it into the patient management system. Informed patients about treatment options and payment options. Handled rescheduled, missed, and reassigned visit requests by answering over 100 phone calls per 8 hours time frame. Used Centricity software to make appointments.

Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department. Reconciled deposits and credit card payments every day. Entered accurate patient insurance, billing, and payment information in Centricity software. Work History

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