Customer Service General Manager
Resume:
STEVE GOGGINS
Simpsonville, SC *****
**************@*****.***
Professional Summary
Obtaining full-time position with a reputable company offering challengingopportunities for advancement. Dear Hiring Professional,My long-term experience in the service industry has taught me how to meet and exceedeach customer's expectations with service that sells. I have assisted all types ofcustomers in many different settings. I realize that acquiring and maintaining loyalrepeat business as well as spreading the word of the business to new potential patronsis of the utmost importance in every company. Positioning a company for betterexposure and greater marketability is a task that I have performed with success manytimes.I am an excellent trainer and manager who achieves ongoing success with my teams,managing up to 15 people per day. I build morale by maintaining the teams' self-confidence, training them to build the sales by improving their people skills, and creatingindividual sales goals. Paying attention to detailed organization, time management,customer service, and people skills through leadership are my strongest skills. Thankyou in advance for reviewing my résumé.Respectfully,Steve D. GogginsPlease see continued résumé…
Work History
June 2016 - September 2019
Restaurant - Greenville, SC
Co-Manager Cook
Fulfilling all duties of the General Manager when not present
Meet restaurant financial objectives by developing financing; establishingbanking relationships; preparing strategic and annual forecasts and budgets;analyzing variances; initiating corrective actions; establishing and monitoringfinancial controls; developing and implementing strategies to increase averagemeal transactions
Train and supervise staff
Ensure all food safety procedures are strictly adhered to according to sanitaryregulations
Work closely with district manager to meet revenue objectives
Implement appropriate strategies to resolve downward trends and improve sales
Maintain safe working conditions
Follow company policies and procedures regarding the handling of cash,property, products and equipment
Audit inventory levels to ensure product availability, and order products asnecessary
Controls purchases and inventory weekly inventory audits
Maintains operations by preparing policies and standard operating procedures;implementing production, productivity, quality, and patron-service standards
Maintains safe, secure, and healthy facility environment by establishing,following, and enforcing sanitation standards and procedures; complying withhealth and legal regulations; maintaining security systems.
November 2014 - June 2016
Little Caesars Pizza, 3213 Queens - Mt Rainier, MD
Assistant Manager
Serve customers correct and complete orders within the service time goals,
according to the Priority Guidelines, the telephone and front counter station
procedures
Prepare and ensure consistent, high quality products are served to customers
Display the proper image and follow policies, procedures and standards for
conduct per company directive
Clean and organize work stations and ensure the standards for restaurant image
are maintained as directed by management and as required by the local health
department
Perform cash management responsibilities and ensure compliance by
Colleagues to all safety and security procedures
Provide direction and feedback to Colleagues and follows up by
coaching/counseling to ensure job duties are performed
Perform the tasks associated with food, paper, labor, and utility cost controls and
monitors shift activities to ensure compliance
Complete all daily paperwork neatly and accurately as described by the
Operations Guide or as directed by the District Manager
Follow all procedures associated with opening and closing the restaurant,
appropriately handle unexpected occurrences, and notify appropriate parties in a
timely manner.
February 2012 - November 2014
LoomCraft Textiles, 2516 Tucker - Burlington, NC
Forklift Operator
Identify and report faulty equipment, damages, and safety concerns to
Supervisor immediately
Load and unload products from trailers using forklift trucks and other material
handling equipment
Store the products in proper places in warehouse
Transport products to and from warehouse and distribution centers
Deliver products to various units in safely and timely manner
Sort, pack, wrap, tie and label products as per company procedures
Weigh products and record weight and other data in product labels
Monitor and maintain accurate inventory
Move and load hazardous wastes under direction of supervisor
Clean work area and equipment regularly by removing empty pallets, wood and
plastic
Follow company standards and legal regulations to ensure safe and positive
work atmosphere
Maintain forklift equipment by troubleshooting breakdowns, performing
preventive maintenance, recommending repairs and performing routine pre and
post inspections
Maintain material handling equipment by recharging, cleaning, oiling, refueling
and other necessary actions, and record all information on log sheet
Study production schedule to determine material requirements, movements and
deliveries
Record information regarding movements of supplies, materials and finished
products.
July 2009 - July 2013
Ryan's Family Steakhouse - Burlington, NC
Kitchen Manager
Confer with restaurant managers to understand what type of food to prepare
Provide suggestions on various meals and popular cuisines
Assist in the preparation of daily menus – add or take items off menu
Determine an entire week or month's menu in advance, taking special measures
not stay conventional each day
Make spur of the moment changes in menu of the day to inspire patron curiosity
Develop recipes and follow existing recipes to handle food preparation activities
Direct kitchen staff to prepare meats, vegetables and fruits for cooking purposes
Cook different types of dishes (in large quantities) to ensure that the flow of the
buffet table is not affected
Make-certain that extra food is always prepared to cater to last-minute guests or
unexpectedly busy hours
Direct kitchen staff to clean and sanitize counters and floors and to rotate food
items in refrigeration
Check each dish to ensure that it conforms to the recipe and the norms of food
preparation within the restaurant
Determine the amount of meat, fruits, vegetables and spices needed on a daily
basis and ensure that they are procured and stored in a timely manner
Review sales plan and sales goals daily, Controlling all labor in the kitchen
Résumé continued…
December 2019 - December 2023
Milliken - Simpsonville
Senior Machine Operator
The operator must patrol their set to be sure machines are running first quality productsThe operator is responsible for keeping the machines running and controlling stop levelsFill out and understand necessary paperwork in order complete assignments correctlyEnsure the right products, materials, chemicals, yarn, etcetera are in the right placeWork safely while completing assigned taskWork as a team with other operators and other associatesThis position will report directly to the Team LeaderImproved product quality by conducting regular inspections and making necessary adjustments to machinery.
Education
January 2024Current
Ashford University San Diego, CA
Business Administration BA
June 2004June 2004
Lawrence D. Bell High School Hurst, TX
Diploma
Skills
Diverse cooking skills
Shipping and receiving
Assembly and production
Loading and unloading
Verbal and written communication
Proficient in [Machinery]
Heavy lifting
Machinery Maintenance
Safety standards and protocols
CPR training
Contact this candidate