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Customer Service General Manager

Location:
Simpsonville, SC
Posted:
January 26, 2024

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Resume:

STEVE GOGGINS

Simpsonville, SC *****

864-***-****

ad24w1@r.postjobfree.com

Professional Summary

Obtaining full-time position with a reputable company offering challengingopportunities for advancement. Dear Hiring Professional,My long-term experience in the service industry has taught me how to meet and exceedeach customer's expectations with service that sells. I have assisted all types ofcustomers in many different settings. I realize that acquiring and maintaining loyalrepeat business as well as spreading the word of the business to new potential patronsis of the utmost importance in every company. Positioning a company for betterexposure and greater marketability is a task that I have performed with success manytimes.I am an excellent trainer and manager who achieves ongoing success with my teams,managing up to 15 people per day. I build morale by maintaining the teams' self-confidence, training them to build the sales by improving their people skills, and creatingindividual sales goals. Paying attention to detailed organization, time management,customer service, and people skills through leadership are my strongest skills. Thankyou in advance for reviewing my résumé.Respectfully,Steve D. GogginsPlease see continued résumé…

Work History

June 2016 - September 2019

Restaurant - Greenville, SC

Co-Manager Cook

Fulfilling all duties of the General Manager when not present

Meet restaurant financial objectives by developing financing; establishingbanking relationships; preparing strategic and annual forecasts and budgets;analyzing variances; initiating corrective actions; establishing and monitoringfinancial controls; developing and implementing strategies to increase averagemeal transactions

Train and supervise staff

Ensure all food safety procedures are strictly adhered to according to sanitaryregulations

Work closely with district manager to meet revenue objectives

Implement appropriate strategies to resolve downward trends and improve sales

Maintain safe working conditions

Follow company policies and procedures regarding the handling of cash,property, products and equipment

Audit inventory levels to ensure product availability, and order products asnecessary

Controls purchases and inventory weekly inventory audits

Maintains operations by preparing policies and standard operating procedures;implementing production, productivity, quality, and patron-service standards

Maintains safe, secure, and healthy facility environment by establishing,following, and enforcing sanitation standards and procedures; complying withhealth and legal regulations; maintaining security systems.

November 2014 - June 2016

Little Caesars Pizza, 3213 Queens - Mt Rainier, MD

Assistant Manager

Serve customers correct and complete orders within the service time goals,

according to the Priority Guidelines, the telephone and front counter station

procedures

Prepare and ensure consistent, high quality products are served to customers

Display the proper image and follow policies, procedures and standards for

conduct per company directive

Clean and organize work stations and ensure the standards for restaurant image

are maintained as directed by management and as required by the local health

department

Perform cash management responsibilities and ensure compliance by

Colleagues to all safety and security procedures

Provide direction and feedback to Colleagues and follows up by

coaching/counseling to ensure job duties are performed

Perform the tasks associated with food, paper, labor, and utility cost controls and

monitors shift activities to ensure compliance

Complete all daily paperwork neatly and accurately as described by the

Operations Guide or as directed by the District Manager

Follow all procedures associated with opening and closing the restaurant,

appropriately handle unexpected occurrences, and notify appropriate parties in a

timely manner.

February 2012 - November 2014

LoomCraft Textiles, 2516 Tucker - Burlington, NC

Forklift Operator

Identify and report faulty equipment, damages, and safety concerns to

Supervisor immediately

Load and unload products from trailers using forklift trucks and other material

handling equipment

Store the products in proper places in warehouse

Transport products to and from warehouse and distribution centers

Deliver products to various units in safely and timely manner

Sort, pack, wrap, tie and label products as per company procedures

Weigh products and record weight and other data in product labels

Monitor and maintain accurate inventory

Move and load hazardous wastes under direction of supervisor

Clean work area and equipment regularly by removing empty pallets, wood and

plastic

Follow company standards and legal regulations to ensure safe and positive

work atmosphere

Maintain forklift equipment by troubleshooting breakdowns, performing

preventive maintenance, recommending repairs and performing routine pre and

post inspections

Maintain material handling equipment by recharging, cleaning, oiling, refueling

and other necessary actions, and record all information on log sheet

Study production schedule to determine material requirements, movements and

deliveries

Record information regarding movements of supplies, materials and finished

products.

July 2009 - July 2013

Ryan's Family Steakhouse - Burlington, NC

Kitchen Manager

Confer with restaurant managers to understand what type of food to prepare

Provide suggestions on various meals and popular cuisines

Assist in the preparation of daily menus – add or take items off menu

Determine an entire week or month's menu in advance, taking special measures

not stay conventional each day

Make spur of the moment changes in menu of the day to inspire patron curiosity

Develop recipes and follow existing recipes to handle food preparation activities

Direct kitchen staff to prepare meats, vegetables and fruits for cooking purposes

Cook different types of dishes (in large quantities) to ensure that the flow of the

buffet table is not affected

Make-certain that extra food is always prepared to cater to last-minute guests or

unexpectedly busy hours

Direct kitchen staff to clean and sanitize counters and floors and to rotate food

items in refrigeration

Check each dish to ensure that it conforms to the recipe and the norms of food

preparation within the restaurant

Determine the amount of meat, fruits, vegetables and spices needed on a daily

basis and ensure that they are procured and stored in a timely manner

Review sales plan and sales goals daily, Controlling all labor in the kitchen

Résumé continued…

December 2019 - December 2023

Milliken - Simpsonville

Senior Machine Operator

The operator must patrol their set to be sure machines are running first quality productsThe operator is responsible for keeping the machines running and controlling stop levelsFill out and understand necessary paperwork in order complete assignments correctlyEnsure the right products, materials, chemicals, yarn, etcetera are in the right placeWork safely while completing assigned taskWork as a team with other operators and other associatesThis position will report directly to the Team LeaderImproved product quality by conducting regular inspections and making necessary adjustments to machinery.

Education

January 2024Current

Ashford University San Diego, CA

Business Administration BA

June 2004June 2004

Lawrence D. Bell High School Hurst, TX

Diploma

Skills

Diverse cooking skills

Shipping and receiving

Assembly and production

Loading and unloading

Verbal and written communication

Proficient in [Machinery]

Heavy lifting

Machinery Maintenance

Safety standards and protocols

CPR training



Contact this candidate