Fort Myers Help Desk
Resume:
Eric D. Chadwick
Fort Myers FL 33905
Employment History:
**/** – Present Chico’s FAS
Fort Myers FL
Store Solution Center Technician
Accepted support calls from stores, provided first level support and, troubleshooting for hardware and software issues. Managed work order resolution through first call resolution. Escalated orders as needed to appropriate teams. Completed effective work orders timely and efficiently.
05/15 – 03/18 21st Century Oncology
Fort Myers FL
IT HelpDesk Technician
Received helpdesk calls to trouble shoot and repair all corporate IT issues to include Citrix access, Microsoft office software, Intergy, Aria, MobilePass/SafeNet software, Kronos login issues, active directory usage, re- image user PCs, wireless access, and hardware issues.
11/12 – 09/14 Hyatt Regency Coconut Point
Bonita Springs FL
MIS Manager
Managed user software and hardware support on all operating systems, answered help desk calls, surveyed, and inventoried all hotel IT hardware and equipment, Imaged all workstations and servers. Placed managed switches and connected fiber optic cabling. Reset or terminated user accounts. Taught users basic computer functionality. Maintained Anti Virus features, and software updates.
01/07 – 01/11 Zebis
Sanibel Island, FL
Service Technician
Maintenance of over 100 client personal and business computers ranging from laptops to servers. Installation and configuration of Symbol/Motorola/Linksys wireless access points, Setup and install of Zyxcel firewalls, instruct clients on saving and archiving data, and general computer and software instructions. Knowledge of Windows, Mac, and Tiger, Linux commands, Star Office, GoBe Productive and all Microsoft Office software.
03/02 – 12/07 Sanibel Harbour Resort & Spa
Fort Myers, FL
IS Technician
Handle guest room internet connections, to include MAC O/S Linux and Windows O/S and fellow team member computer challenges in regards to computer hardware, and software. Assisted in the upgrade to Windows XP Pro, Windows 2000 Server, and Exchange 2003 throughout the resort. Set up new images on hard drives to distribute to older workstations. Aided in the rebuilding of the entire network after hurricane Charlie. Upgrade and install of software applications to include Spasoft, Delphi, ADP Timesaver, Solomon, and ADACO. Responsible for telephone system and Centigram voicemail system. Managed active directory, setting up and adjusting user log on accounts. Installed phones in new offices and maintained phones in guest rooms.
10/84 -03/02 United States Army
Training Non-Commissioned Officer
Updated daily readiness reports to higher headquarters, planned and taught unit level classes for 5 – 100 men.
Infantry Squad Leader
Responsible for the leadership and direction of 9 men. Cared for their subsistence and material needs. Resolved personal and public related difficulties for squad members.
Education:
Technical INNOVATIVE TECHNOLOGY INSTITUTE
Fort Myers, FL
Completed courses 2152 Implementing Microsoft Windows 2000 Professional and Server, 2151B Microsoft Windows 2000 Network and Operating System Essentials.
Certificates:
Implementing Microsoft Windows 2000 professional and Server
(40 hours)
Microsoft Windows 2000 Network and Operating System Essentials
(40 Hours)
COMPUTER LEARNING NETWORK
Camp Hill, PA 17011
Hands on training in IBM System 36 operations and utilities (included system IPL and shutdown) SSP commands; writing procedures creating and manipulating files (DFU) and screens (SDA); use of SORT/MERGE utility; monitoring system console and printer. Programming in RPG II/III and COBAL.
Certificate: Computer Systems Technology 400
(600 Hours)
Date: April 6, 1990
U. S. Army
Courses: Basic Infantrymans Course
Food Service Specialist Course
Primary Leadership Development Course
Airborne School
Dates attended: June 1985 – February 2002
References
Lee Hadsock
Truss Engineer
Raymond Building Supply
Danielle Dinadio
Financial Services IT Manager
21st Century Oncology
Keith Naszu
Financial Broker
USA Financial
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