Thomas Sanele Dlamini

073*******

ad24vf@r.postjobfree.com

** *** * ******

Alexandra

Johannesburg

Gauteng

2090

Objective

I am seeking employment with a company where I can grow professionally and personally. Work Experience

Call center agent

First Assist

June 2022

Duties and responsibilities :

- Capturing customer's data on Dreamtec

-Customer care se ices

-Handling outgoing and incoming calls from multiple clients of di erent insurance companies

-Provide clients with relevant information

-Assisting clients with roadside assistance, mechanical breakdown tow, accident tow, drive assistance and home assistance

-Verifying client's policy using Dreamtec

-Dispatching Dreamtec job to se ice providers that are on First Assist panel Call center agent

First Assist

June 2022

Duties and responsibilities :

-Working with a network of call centres

-Closing cases using Dreamtec

-Taking calls of di erent clients from di erent insurance companies and render the correct se ices as required by the client

-Email based working environment

-Communication can be via WhatsApp with the se ice providers

-Multi-tasking whereby we have to do a follow up on cases, checking if clients were assisted Telesales consultant

Letsatsi nance and loan

Februa 2022-June 2022

Duties and responsibilities

-Capturing customer's data

-Customer care se ices

-Handling outgoing and incoming calls

-Provide clients with relevant information

-Assisting customers with pre-applications for funeral policies Sales agent

I-Talk

March 2021 - Janua 2022

Duties and responsibilities :

ABSA Credit Card Aquesation

-Capturing customer's data during a pre-application for a credit card

-Under Bau, and outbound campaign to invite clients to apply for an ABSA credit card

-People management

-Problem solving

-Render general o ce suppo se ices within the business unit

-Handling outgoing and incoming calls

-Provide clients with relevant

Examination Assistant

Pioneer high school

2018

Duties and responsibilities:

-Double checking Grade 12 examination scripts if marks are allocated correctly

-Administration clerk

-Advanced computer literacy packages

-Problems solving

Examination Assistant

Siyamukela high school

2019

Duties and responsibilities:

-Double checking Grade 12 examination scripts if marks are allocated correctly

-Administration clerk

-Advanced computer literacy packages

-Problems solving

Educational Details

BSc Applied mathematics and hydrology

University of Zululand

Grade: completed

2017-2021

Matric

Umdlamfe high school

Grade: completed

2015-2016

Achievements

Marking ce i cate

PYA at Letsatsi Finance and loan

Skills

Microsoft word o ce

Expe

Microsoft Excel

Intermediate

Interpersonal

Expe

Communication

Expe

People oriented

Expe

Team spirited and independent

Expe

Areas of Interests

Working in a team and independently

Working in a bubbly environment

Customer care se ices

Hydrologists study how water moves across and through the Ea h's crust. They study how rain, snow, and other forms of precipitation impact river ows or groundwater levels. Hobbies

Playing soccer

Watching movies

Listening to music

Going to the gym

Running

Languages known

English

Isizulu

Siswati

Declaration

I do hereby con rm that the information given above is true to the best of my knowledge. Place: Alexandra

Date: 23/02/2023

Signature

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