CHRISTOPHER DURAN

Conifer, CO 303-***-**** ad24uw@r.postjobfree.com

Professional Summary

Seasoned Operations Supervisor and Sales Leader with over 20 years of experience providing operational and service leadership in a number of industries. Extensive experience in all aspects of operations and customer service management including planning and implementation oversight, scheduling, business analysis, performance metrics, and team leadership. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization. Skills

• Operations & Project Management

• B2B/B2C Sales & Business Development

• Team Leadership & Development

• Customer Retention & Growth Strategies

• Product, Customer & Market Knowledge

• Quality Controls & Process Improvements

• Stakeholder & Contractor Relationships

• Customer Advocacy & Client Success

• Business Analysis & Management Reporting

• Performance Metrics & Budget Monitoring

• Database & Records Management

• Excellent Verbal & Written Communication

Work History

Full-time Class F – Amazon Warehouse 09/2023 to Present

• Receiving product orders via headset or in documents and ensuring products were properly received or delivered.

• Notifying management regarding any product quality standards, shipment errors, safety concerns, and sanitation issues.

• Performing all assigned tasks accurately, efficiently, and within company policies to follow product handling guidelines.

• Making accurate, efficient product order selections or receiving based on procedures to meet customer demands.

• Assisting with general cleaning duties to achieve warehouse appearance standards and safety requirements.

• Operating warehouse-powered industrial equipment properly according to safety guidelines to perform job functions.

• Selecting products efficiently and accurately to fulfill orders or to place received products in proper facility locations.

• Assisting warehouse management in achieving budgeted goals and participating in taking inventory counts.

• Collaborating with and assisting team members as well as communicating any relevant information to direct leader.

• Preparing weekly warehouse reports with updating information on orders including sending daily shipment tracking.

• Solving cases of shipping discrepancies that come up between customers and third-party shipping companies.

• Assisting the outbound department with packing and shipping and relocating products in the warehouse using forklifts

• Receiving and processing merchandise including picking, packing, preparing and shipping orders and returns.

• Following all company, state, local, and OSHA safety rules and procedures to promote a safe work environment. Operations Supervisor – Tagawa Nurseries 08/2022 to 09/2023

• Supervised a 10-12-person crew for receiving and pulling orders and staging orders so truck drivers could deliver product.

• Ensured strict compliance with state and federal laws and operational regulations as well as safety requirements.

• Oversaw nursery operating systems and shipping/receiving processes and made improvement recommendations.

• Monitored performance efficiency and maintained service excellence in a fast-paced distribution center environment.

• Led, mentored, and supervised a team with over 10 team members while fostering professional development.

• Advanced training initiatives, coached staff, and evaluated team performance to identify areas of improvement.

• Identified effective budget management and resource allocation strategies by finding alternatives in transporting items.

• Strengthened internal and external professional partnerships by seeking feedback to ensure customer satisfaction.

• Streamlined operational efficiencies and increased inventory accuracy by 4% and reduced shrink levels by 20%.

• Maximized business productivity by over 10% by encouraging, advancing, and leading cross-training initiatives. Outside Sales Representative – All Colorado Semi Trailers 07/2021 to 01/2022

• Drove account development and managed customer referrals to optimize market penetration and revenue production.

• Collaborated with cross-functional support departments to create and capitalize on opportunities for increasing business.

• Evaluated income statements/balance sheets to make informed decisions in establishing new customer lines of credit.

• Served as point person in discussions to influence decision-making and win confidence to unlock potential opportunities.

• Developed short- and long-term sales strategies to gain market share and penetration with regional and branch managers.

• Uncovered new sales opportunities, developed existing sales, monitored contract performance, and drove revenue. Fleet Manager/Retail Sales – Christopher’s Dodge World – Golden, CO 02/2010 to 09/2019

• Increased fleet commercial and retail sales of New Dodge, Ram, Mitsubishi, and any other brand of used vehicles.

• Sought inside and outside business and increased vehicle fleet in the Service Department by cold calling businesses.

• Negotiated prices with customers and achieved the highest possible profit on deals with discounts and rebates for customers.

• Completed all necessary paperwork and legal documents for each sale including credit applications and registrations.

• Demonstrated new products, features, and options, consistently wrote new business, and qualified for monthly bonuses.

• Informed customers of manufacturer warranties and associated dealer services while providing friendly service.

• Worked with sales team to achieve goals for total gross and units sold while providing exceptional customer service.

• Prepared and completed paperwork according to state guidelines and sold various back-end products to customers.

• Used a consultative sales approach to explore and understand customer needs and recommend relevant offerings.

• Showed potential vehicle solutions while providing a comprehensive knowledge of vehicle operations and features.

• Consulted and guided customers to the appropriate next step to take based on their situation, needs, and budgets.

• Facilitated steps of the sale such as the vehicle appraisal process, taking test drives, and submitting finance applications.

• Ordered upfits to vehicles as requested Including flat beds box truck bodies, snowplows, cranes, and backup cameras. Previous Work History

Inside Sales Account Manager – Atlas Metal Sales, Denver, CO – 09/2006 to 08/2009 Training, Licenses & Certifications

• Business Management Automotive Mechanics Certification – Red Rocks Community College

• Certified in Retail and Commercial Performance Institute Certified Professionals Program – Fiat Chrysler Automotive Education

High School Diploma

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