Ashley Artiaga

**** ***** ***** **. 817-***-****

Haltom City, TX 76137 ad24uv@r.postjobfree.com

OBJECTIVE

Seeking a position that will utilize my vast experience in Office Administration, Customer service/Tech Support, Account's Payable/Receivable, Payroll, Front Office.

PROFESSIONAL SUMMARY

A seasoned professional, extremely detailed-oriented and well-organized. I have strong written and verbal communication skills. Abilities to work well with management, peers, and subordinates. Capable of handling multiple projects simultaneously. Works well in a fast-paced, ever evolving environment.

SOFTWARE/COMPUTER KNOWLEDGE

Microsoft Office Suite Great Plains Vital/Paymentech

Quick Books Oracle Data Entry PeopleSoft

GoogleDrive ZOOM

Hospital Software : OTTR (Insurance Verification)

AREAS OF ACCOMPLISHMENT

Tech Support- Most improved 2013

Employee of the Year 2014

*Target “ROC” Planning Committee (2015-2017)- planning, organization and production for all company festivities.

*Created user friendly “Manual” for managers to reference in my absence due to PTO/Vacations.

Printer software installation and maintenance.

High Volume call handling with accurate AHT.

Training new agent on proper call procedure, tech support issues and installation of software.

Inventory process and procedure training for all field agent nationwide.

Inventory management in Impowered.

Assisted field reps in regards to inventory changes and order completion in Roc Ship/Admin.

Go to agent in Tech support for training new hires and agents in the field.

Firefox installation of new imaged computers that were then sent out to the field stores (1600+ nationwide).

Resolved agent complaints and issues from agents in the field that were unsure of issues hardware and software problems pertaining to the POS/POA site as well as customer support with activation and software questions guest had.,

Lead tech agent when supervisor is out. Other leads and supervisors knew they could count on me for Tech resolutions and assistance with any questions or concerns in shop or in field.

A quick study for software installation.

Helped bring Target Tech Support to the forefront during lengthy transition during buyout and company change of leadership:

of leaving Let’s Talk and entering the Target tech assimilation from Radioshack inside the stores.

AP/ AR /Data Entry Administrator

Coded/keyed all material invoices from outside vendors, freight bills, and building expenses daily.

Reconciled monthly Visa and American Express statements.

Diplomatically resolved customer/hauler complaints.

Review and entered incoming raw material tickets while matching specifications to invoice from vendor.

Maintained files of opened status receivers, matched checks with invoices, filed invoices, researched statements and resolved disputes.

Reviewed invoices requiring management approval: obtained approval; entered into accounting software system.

Front desk and switchboard.

Interoffice mail, outgoing mail, incoming drivers tickets and logs.

Daily, Weekly, Monthly deadlines and reports.

Drivers paycheck information sent to HR for approval weekly.

High Volume data entry using 10 key daily.

Communication with inside and Outside haulers for questions or concerns regarding tickets, loads, paychecks ect.

THR-FW, Bariatric Program/Renal Transplant/Orthopedic Med/Surg.- Administrative Assistant

THREE medical/surgical departments

Handling confidential patient information

HIPPA knowledge for patient safety used daily

Extensive insurance verification-Cigna, Aenta, Humana, Blue Cross Blue Shield

Chart Verification in Renal Transplant

Medication, patient history and any patient updates, failed transplants or death verifications, into OTTR (Renal Transplant)

Calling patients for Follow up appointments, scheduling/re-scheduling.

Under both Doctor and Nurse supervision, I gathered all supplies needed to created information specific packets utilized for each unit:

Orthopedic Surgery (Med/Surg) - Hip/Knee replacement

Bariatrics- New bariatric patients- before/after surgery

Renal Transplant Unit

Copies, faxing, data collecting, patient charting, ordering of supplies, answering phones, and all other front office/administrative duties needed to properly oversee each medical unit.

Extensive patient data collection and input for both Renal Transplant and Orthopedic Surgery for Doctors and Nurses.

Front Office Administrator

Maintained inventory of office supplies and printed forms.

Checked in and out patients, pulled charts and completed appropriate paperwork.

Collected deductibles and co-payments from patients.

Answered multiline phones.

Prepared payroll and maintained personnel files on all employees

Assisted with patient Physical therapy when needed.

Patient scheduling/rescheduling

American Express and Discover Processor

Processed high volume applications for merchants accepting American Express or Discover.

Communicated with outside reps at American Express and Discover with needs associated with functioning credit card terminals.

CAREER HIGHLIGHTS

Diversified Labeling Solutions Grand Prairie, TX 2017-2022

Target/Consensuscorp North Richland Hills, TX 2013-2017

Texas Health Resources- Harris FW Fort Worth, TX 2011-2012

Da Vinci Medical Group North Richland Hills, TX 2010

Redi-Mix US-Concrete Euless, TX 2007-2009

First American Payment Fort Worth, TX 2005-2007

EDUCATION/ADDITIONAL TRAINING

Texas Woman’s University-2002-2004

Tarrant County College – 2004-2005,2011-2012

University of Texas at Arlington 2007-2008

*CPR Certified- 2008, 2010,

*CPR/AED Certified- 2018-Present

References:

Kristi Hicks 214-***-****

Paige Duke 817-***-****

Melissa Holland 512-***-****

Juan Juarez 214-***-****

Elizabeth Glass 817-***-****

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