Billal CHETTAB

Location: Philadelphia, PA *****

Phone: 267-***-****

Email: ad24ut@r.postjobfree.com

Professional Summary

Dedicated IT professional experienced in user administration, computer, equipment, and network hardware installation, diagnostics, and maintenance. Proven ability to support users' technical inquiries and educate users on new technologies. Competent in enterprise networks and applications, Cisco IOS, Windows operating systems, Cloud computing, and general network management. Diligent and detail- oriented Information Security Specialist with a solid foundation in customer service. Proactive Cybersecurity Analyst dedicated to fortifying businesses against potential threats. Fluent in English, French, Arabic, and Berbere.

Business Skills/Software Proficiency

• Microsoft Office: Word, Excel, Outlook, PowerPoint, Access

• VMware Applications

• McAfee, Trend, Forcepoint Anti-Virus Programs

• Active Directory

• Browsers: Chrome, Safari, Firefox, MS Edge.

• Hardware: PCs, Laptops, Printers, Routers, Modems, Switches.

• Networking: LAN & VPN/Remote Connectivity, TCP/IP, DNS, DHCP, Wi-Fi, VLAN

• Platforms: Windows, Linux

Certifications

• CompTIA PenTest+ Certificate (February 2023)

• CompTIA Security+ Certificate (March 2022)

• CompTIA A+ Certificate (December 2022)

Education

• Associate of Applied Science: Cybersecurity

Community College of Philadelphia - Philadelphia, PA Graduated: December 2022

Member of Phi Theta Kappa Honor Society (GPA: 3.90)

• Master of Arts: Linguistics

Sorbonne University - Paris, France

Graduated: July 2015

• Master of Arts: Science of Language

University of Bejaia - Bejaia, Algeria

Professional Experience

IT Help Desk Analyst – ENGLISH & FRENCH

ISS Solutions, Langhorne, PA

July 2023 - Present

1. Support users both in French and English

2. Provide technical support for hardware and software issues. 3. Troubleshoot and resolve network connectivity issues. 4. Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.

5. Install, maintain, and troubleshoot all business applications effectively. 6. Remote access to users’ computers to fix all Technical issues. 7. Reset password, grant access, and remove access. 8. Manage user errors and requests through the IT/Facilities help desk ticketing system. 9. Document daily tasks and create user documentation as needed. 10. Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.

11. Maintain a high level of customer satisfaction. 12. Maintain confidentiality.

Field Service Technician

Novasyte, LLC - Philadelphia, PA

June 2022 – July 2023

• Assist clients in-person with software installation, hardware upgrades, and general computer maintenance.

• Organize, test, and update medical devices, installing and configuring hardware, software, and network products.

• Set-up and organize equipment and workstations.

• Conduct routine checks and record data from product tests after installation and configuration.

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