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Customer Service General Manager

Location:
Rio Rancho, NM
Posted:
January 26, 2024

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Resume:

DAVID MEEKS

**** *** ** **

Rio Rancho, NM *****

505-***-****, ad24u4@r.postjobfree.com

Professional Summary

Friendly and enthusiastic with years of specialization in customer service and management. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Experience

General Manager, 2016-2020

Prime Flight Aviation Services – Albuquerque, NM

Assist in daily operations with all contracted airlines.

Responsible for budgeting.

Manage projects or contribute to committees and teamwork.

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Collect and deposit money into accounts.

Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions.

Complete forms following company procedures.

Maintain scheduling and event calendars.

Plan, schedule, and supervise the work of other employees.

Operate electronic mail systems and coordinate the flow of information, internally or with or organizations.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Order and dispense supplies.

Train and assist staff with computer usage.

Assistant Front Office Manager, 2006-2016

Sandia Resort and Casino – Albuquerque, NM

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make changes for guests—record guest comments or complaints, and responsible for handling.

Review accounts and charges with guests during the check-out process. Transmit and receive messages using telephones or telephone switchboards.

Answer inquiries about hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Deposit guests' valuables in hotel safes or safe-deposit boxes. Plan, schedule, and supervise the work of other employees.

Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

Arrange tours, taxis, or restaurant reservations for customers. Manager on Duty ( M.O.D ) on Sunday's

Write and implement Standard Operating Procedures (SOPs)

Realtor, 03/2004-12/2006

Evergreen Realty – Albuquerque, NM

Sell, for a fee, real estate owned by others.

Obtain agreements from property owners to place properties for sale with real estate firms.

Monitor the fulfillment of purchase contract terms to ensure that they are handled promptly.

Compare a property with similar properties that have recently sold to determine its competitive market price.

Manage or operate real estate offices, handling associated business details.

Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details and during the closing of sales.

Check work completed by loan officers, attorneys, or other professionals to ensure that it is performed correctly.

Maintain knowledge of real estate law, local economies, fair housing laws, types of available mortgages, financing options, and government programs.

Generate lists of properties for sale, their locations, descriptions, and available financing options using computers.

Give buyers virtual tours of properties in which they are interested, using computers.

Front Desk Supervisor, 09/2003-10/2006

Marriott,– Albuquerque, NM

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers.

Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check-out process.

Transmit and receive messages using telephones or telephone switchboards.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries about hotel services, guest registration, and travel directions, or

make recommendations regarding shopping, dining, or entertainment.

Prepare for basic food services, such as setting up continental breakfast or coffee and tea supplies.

Deposit guests' valuables in hotel safes or safe-deposit boxes. Plan, schedule, and supervise the work of other employees.

Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

Arrange tours, taxis, or restaurant reservations for customers.

Self-employed restaurant owner 02/2000-03/2003

Self-Employed – Albuquerque, NM

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions.

Complete forms following company procedures.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Operate electronic mail systems and coordinate the flow of information internally or with other organizations.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Provide services to customers, such as order placement or account information. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Prepare and mail checks.

Order and dispense supplies.

Train and assist staff with computer usage.

Prepare conference or event materials, such as flyers or invitations.

Store Manager, Co-Manager, Assistant Store Manager 01/1984-10/2000

Wal*Mart Stores Inc. – Albuquerque, NM

Use computers for various applications, such as database management or word processing.

Responsible for budgeting, merchandising, and advertising for a multi-million dollar operation.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions.

Complete forms following company procedures.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material.

Operate electronic mail systems and coordinate the flow of information internally or with other organizations.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Provide services to customers, such as order placement or account information.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Manage projects or contribute to committees or teamwork.

Order and dispense supplies.

Learn to operate new office technologies as they are developed and implemented.

Train and assist staff with computer usage.

Prepare conference or event materials, such as flyers or invitations.

Education

High School Diploma:

Parkland High School-El Paso, TX

Real Estate License:

Kaplan Real Estate School - Albuquerque, NM

Studied Business: Business

El Paso Community College - El Paso, TX

General Studies:

University of Texas-El Paso - El Paso, TX

References available upon request



Contact this candidate