Shawn Jones

Winston-Salem, NC 336-***-**** ad24ts@r.postjobfree.com

Aspiring IT professional offering a diverse background with expertise in teaching, customer service, management, and a certified nursing assistant. Recently furthered my passion for IT by attending an accredited technical school and am currently in pursuit of multiple CompTIA and Microsoft certifications. Goal-driven with a solid understanding of customer service, its impact on customer retention and overall business growth. A natural troubleshooter with the ability to resolve issues effectively and efficiently. Detailed-oriented professional, equally skilled in collaborating with a team and as a leader.

EDUCATION

Information Technology Security Administration MyComputerCareer October 2023

Associate of Arts in Nursing Forsyth Technical Community College December 2015

TECHNICAL SKILLS

Windows / Linux / iOS

Hardware/Software Troubleshooting

Cloud Computing

CRM Software

LAN / WAN / VLAN

Active Directory

Microsoft Office / O365

Virtual Machines

Azure Fundamentals

Networking Fundamentals

IP Addressing

OSI Model Layers

EMPLOYMENT EXPERIENCE

Substitute Teacher ESS February 2021 – November 2023

Versatile substitute teacher with a background in special education; adept at adapting to diverse learning needs and creating individualized lesson plans.

Adhere to the curriculum and lesson plans assigned by the regular teacher.

Follow procedures and achieve lesson goals and assign and explain homework.

Oversee students and manage challenging behaviors and collaborate with classroom teachers.

Security/Loss Prevention Officer Goodwill March 2019 - January 2020

Monitored all occurrences of theft and secured the main headquarters and surveillance of 49 stores throughout the Northwest region of North Carolina.

Managed loss prevention programs: unannounced visits to ensure compliance, safety, and standards are being met.

Implemented policies and procedures related to safety, security, surveillance, and loss prevention.

Medical Technician / CNA Forest Heights Senior Living Facility March 2016 - May 2016

Assisted with daily living activities including meal prep, clothing, and bathing.

Recorded details and symptoms of patient medical history and current health and conferred with doctors.

Created, implemented, and evaluated patient care plans with the medical team.

Tracked patient’s medications and treatments and monitored patients for side effects and reactions.

Home Theater Specialist HH Gregg November 2015 - March 2016

Assisted audio/video customers with the selection of entertainment equipment based on their viewing and listening needs.

Advised customers of their viewing preferences based on room dimensions.

Provided excellent customer service and a positive attitude and professional demeanor.

Preventive Maintenance Debbie’s Staffing (Hanes Brand Inc.) March 2015 - November 2015

Performed the routine maintenance of equipment and assets to keep them running and prevent any costly unplanned downtime from unexpected equipment failure.

Operated various forklifts such as: the Stand-up Forklift, Cherry Picker, Sit down Forklift, and Walkie Operator.

Planned and scheduled maintenance of equipment before a problem occurred to ensure smooth operations.

Caterer / Supervisor Stewart Concessions (Co-owner/Operator) January 2013 - January 2023

Supervised a staff of approximately 12 people to ensure daily operations were successfully met.

Set up serving stations and coordinated serving patterns.

Handled special requests from guests and clients.

Contact this candidate