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Quality Assurance Customer Service

Location:
Newnan, GA, 30263
Salary:
75000
Posted:
January 26, 2024

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Resume:

RAY VAN DUSER

ad24tf@r.postjobfree.com 810-***-**** Newnan, GA 30263

Summary Skilled Industrial Engineer knowledgeable about quality assurance, safety considerations and worker needs. Clear communicator and decisive leader. Solid track record of increasing team and production efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills Production Specifications

Standards Determination

Project Team Collaboration

Operations Planning

AutoCAD

Production Problem Documentation

Production Costs Estimation

Cost-Saving Methods

Critical Thinking

Fabrication and Assembly Sequencing

Vendor Collaboration

Personnel Utilization Improvement

Material Utilization Improvement

Corrective Action Planning

Quality Control Procedures

Statistical Data Analysis

Production Reporting

Mathematical Calculations

KPI Monitoring

Ergonomics

SAP Systems

Strategic Planning

Cost Estimates

Safety Considerations

New Process Implementation

Project Documentation

Data Collection

Process Validation

Quality Assurance

Leadership Development

Cycle Time Optimization

Technical Troubleshooting

Design Layouts

Project Implementation

Product Development Testing

Inventory Control

Product Prototypes

Root Cause Analysis

Cross-Functional Team Collaboration

Waste Reduction

Performance Analytics

Process Flow Diagram Development

Lean Manufacturing Processes

Production Schedules

Experience Packaging Engineer 04/2023 - 11/2023

Kamtek Magna Cosma Birmingham, AL

Performed cost analysis for various methods of packaging design. Conducted research on new materials, technologies, and trends in the industry to improve product performance.

Developed packaging designs and performed testing to ensure compliance with customer requirements.

Collaborated with vendors to procure necessary supplies for production process. Assisted in troubleshooting issues related to material selection, printing techniques, and labeling R

V

requirements.

Analyzed data from tests conducted on packaged products to determine effectiveness of design elements.

Monitored production line operations to ensure quality control standards were met. Implemented safety protocols throughout the entire packaging process in accordance with OSHA regulations.

Recommended changes to existing processes based on customer feedback or market conditions.

Maintained records of all packaging activities including test results, measurements, costs. Trained personnel on proper operation of equipment used in the packaging process. Ensured projects stayed within budget by monitoring costs associated with each stage of development.

Investigated complaints from customers regarding damaged goods or incorrect labels. Created and maintained process and production documentation. Recommended use of utility or energy services to minimize carbon footprints. Production Manager 01/2022 - 07/2022

Dongwon Autoparts Technology Hogansville, GA

Developed and implemented production schedules to ensure timely completion of projects. Monitored the daily operations of the production team, providing guidance and support as needed.

Ensured that all safety policies and regulations were followed in accordance with company standards.

Analyzed production processes to identify areas for improvement in efficiency and cost savings. Coordinated with other departments to ensure smooth flow of materials throughout the production process.

Conducted regular meetings with staff to discuss progress and address any issues or concerns. Trained new employees on proper use of equipment, safety procedures, and job functions. Implemented strategies to reduce waste while maintaining high-quality standards. Developed performance metrics to track progress against established goals. Established clear communication channels between management and staff members. Resolved conflicts among personnel within the department when necessary. Monitored employee attendance records and took disciplinary action when appropriate. Managed budgets related to purchasing materials or hiring additional personnel. Supervised maintenance activities for manufacturing machines and equipment. Identified opportunities for improvement in workflow design and implementation. Established and updated production schedules to meet changing demands. Coordinated production requirements with material handling and staffing functions. Monitored staff training and output to meet compliance, productivity and revenue goals. Reviewed individual employee performance to correct issues and enhance productivity. Prevented and resolved customer issues regarding production through planning. Coached and mentored employees to develop and enhance career skills. Supported audit reviews and initiated corrective actions. Created SOPs and documented system, planning criteria and procedures. Orchestrated equipment set up, operation and break-down. Senior Packaging Engineer 05/2008 - 12/2021

Yamaha Motor Manufacturing Newnan, GA

Developed and implemented packaging strategies for new products. Analyzed product design to determine appropriate packaging materials and methods. Performed cost analysis of existing and proposed packaging solutions. Specified, tested, and evaluated new packaging machinery and equipment. Collaborated with cross-functional teams to ensure proper implementation of packaging processes.

Provided technical support to production staff in resolving operational issues related to packaging operations.

Conducted root cause analysis for quality defects related to packaging process or material selection.

Identified opportunities for improvement in production throughputs due to better package designs, materials, processes.

Reviewed customer requirements and developed specifications accordingly for both primary and secondary packages.

Maintained accurate records of all documents associated with the development of packaging components.

Assisted in troubleshooting activities on the shop floor whenever required. Managed relationships with external suppliers of printing services, corrugate manufacturers and other vendors involved in the supply chain process. Investigated customer complaints about quality issues related to product or package design. Prepared reports outlining project progress, timelines and budget forecasts. Provided guidance and mentorship to junior engineers working on projects related to packaging engineering.

Modified and refined designs to conform with customer specifications, production limitations or changes in design trends.

Presented designs and reports to customers or design committees for approval and discussed need for modification.

Observed quality control procedures.

Developed manufacturing procedures and monitored designs to improve operations and product quality.

Researched production specifications, costs and manufacturing methods and provided itemized production requirements.

Evaluated feasibility of design ideas based on appearance, safety and market characteristics. Conferred with engineering to establish and evaluate design concepts for manufactured products.

Directed and coordinated fabrication of models or samples from sketches. Investigated product's safety and handling qualities and ways of distribution, usage and maintenance.

Corporate Packaging Engineer 11/1999 - 04/2008

Lapeer Metal Stampings Lapeer, MI

Developed packaging designs and performed testing to ensure compliance with customer requirements.

Evaluated current processes, identified areas for improvement, and implemented solutions to increase efficiency.

Performed cost analysis for various methods of packaging design. Collaborated with vendors to procure necessary supplies for production process. Assisted in troubleshooting issues related to material selection, printing techniques, and labeling requirements.

Analyzed data from tests conducted on packaged products to determine effectiveness of design elements.

Monitored production line operations to ensure quality control standards were met. Implemented safety protocols throughout the entire packaging process in accordance with OSHA regulations.

Provided technical support regarding package designs during customer meetings and presentations.

Recommended changes to existing processes based on customer feedback or market conditions.

Maintained records of all packaging activities including test results, measurements, costs. Trained personnel on proper operation of equipment used in the packaging process. Ensured projects stayed within budget by monitoring costs associated with each stage of development.

Reviewed artwork proofs prior to printing to verify accuracy against original specifications. Investigated complaints from customers regarding damaged goods or incorrect labels. Created and maintained process and production documentation. Prepared reports detailing data analysis along with prospective solutions, benefits and costs. Developed and implemented best practices, quality assurance standards and project management procedures.

Assessed operations and made key suggestions to implement more cost-effective processes and lean manufacturing principles.

Researched, designed and installed mechanical products or equipment to meet requirements. Estimated costs or submitted bids for engineering, construction or extraction projects. Developed and tested models of alternate designs or processing methods to assess feasibility. Specified system components or direct product modifications to verify conformance with engineering design or performance specifications.

Production Control Manager 05/1985 - 06/1999

Lapeer Metal Stamping Companies Inc. Lapeer, MI

Developed and implemented production control policies and procedures to ensure effective operations.

Monitored inventory levels, identified trends and forecasted future needs for raw materials, parts, supplies and equipment.

Coordinated with vendors to ensure timely delivery of required materials. Analyzed product specifications and determined optimal production methods. Maintained accurate records of all production activities including labor costs, resource allocations and output volumes.

Executed scheduling plans to meet customer demand while minimizing costs. Created reports on key performance indicators such as lead time, setup times and machine utilization rates.

Established quality assurance standards to monitor the performance of suppliers, subcontractors and other partners in the supply chain.

Ensured compliance with safety regulations during all phases of production processes. Conducted regular audits to identify areas for improvement in process efficiency or cost reduction efforts.

Collaborated with management team to develop strategies for improving operational efficiencies in manufacturing processes.

Evaluated current inventory levels to determine appropriate stocking levels for each item. Implemented programs for tracking inventory movements between locations. Performed root cause analysis when issues arose related to production delays or quality discrepancies.

Resolved conflicts between departments regarding resources or personnel assignments. Reviewed orders from customers prior to submission for accuracy and completeness. Provided technical support as needed during troubleshooting or repair activities. Led daily meetings to establish and meet production deadlines. Informed management, stakeholders and clients regarding production delays and potential solutions.

Identified opportunities for process improvements without sacrificing product quality. Developed manufacturing workload forecast to facilitate proper staffing for complex jobs. Managed production team hiring needs, scheduled interviews and delivered disciplinary action.

Drafted and distributed production work orders and job requirements to meet manufacturing quotas.

Planned and coordinated maintenance workflow to lessen production impact of scheduled repairs.

Created crisis resolution protocol to reduce outages and workplace incidents. Guaranteed timely product delivery through cross-functional task distribution. Constructed team trainings for staff to improve efficiency and increase safety. Corresponded with team leads to check progress of project execution. Coached and mentored employees to develop and enhance career skills. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.

Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.

Drafted and updated production documentation tracking status and delivery timelines. Prevented and resolved customer issues regarding production through planning. Developed and implemented significant process improvements to enhance department quality and throughput.

Scheduled staff work assignments, rotations and overtime. Coordinated production requirements with material handling and staffing functions. Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles. Directed cost reduction and process improvements to boost workflows and productivity. Supported audit reviews and initiated corrective actions. Planned production operations while establishing priorities and sequences for manufacturing processes.

Established and updated production schedules to meet changing demands. Maintained top-notch quality control standards and eliminated downtime to maximize revenue.

Monitored staff training and output to meet compliance, productivity and revenue goals. Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.

Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.

Managed materials to meet production goals and specific customer demands. Monitored equipment, checked supplies and coordinated manpower to meet expected demand.

Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

Provided input for performance reviews and identified areas for additional improvement. Collaborated with leadership to develop production department budget and forecast. Created SOPs and documented system, planning criteria and procedures. Managed daily order backlog through key metrics monitoring for on-time delivery. Presented capital equipment justification for machine and technology upgrades. Plant Superintendent 06/1985 - 05/1999

Lapeer Metal Stampings Lapeer, MI

Supervised and coordinated the daily operations of the plant, including production, maintenance and quality control.

Ensured compliance with safety regulations to minimize workplace hazards and accidents. Developed strategies to reduce costs while improving productivity and efficiency. Coordinated activities between departments in order to meet production goals. Implemented process improvements that increased production output by 15%. Analyzed data from various sources to identify areas for improvement within the plant. Provided training and guidance to staff on proper operating procedures and techniques. Monitored progress against established objectives for all areas of the plant's operations. Organized team building activities to foster a positive work environment among employees. Resolved conflicts between employees or departments in a timely manner. Reviewed financial statements on a monthly basis to ensure profitability goals were met. Managed projects related to facility expansion or upgrades as required. Maintained tough quality standards for production processes and final products. Promoted safety culture and kept operations in compliance with regulations. Scheduled production and kept teams in line with targets. Supervised employees and day-to-day processes of plant. Monitored employee performances and motivated team members on day-to-day basis by delivering positive reinforcement.

Collaborated with engineering team and other departments to maximize productivity. Lead professional development programs for assembly and operator staff. Trained new operators and implemented new division operator training program to improve retention rates and increase production.

Responded to and initiated proper corrections to process alarms. Education and

Training

Associate of Arts: Business Administration And Management 05/2004 Davenport University Grand Rapids, MI

2004 - Dean's List

3.8 GPA

Associate of Arts: Business Administration And Management 05/2003 Detroit College of Business Lapeer, MI

1984 - Dean's List

3.8 GPA

Associate of Arts: Social Work 05/1984

C S Mott Flint, MI

Skills Blue Print Reading

ASTM Testing knowledge

Value Stream Mapping

Synchronous Manufacturing Experiences

Product Development and Launches

Lean Manufacturing Principles

Microsoft Office

Prototyping Procedures



Contact this candidate