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Maintenance Manager Customer Service

Location:
Tallmadge, OH
Salary:
95000
Posted:
January 26, 2024

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Resume:

PROFESSIONAL SUMMARY

Dedicated Maintenance manager offering 25 years of successful

team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.

WORK HISTORY

Private estate operations manager, 03/2023 - Current Larchmont

Maintenance manager, 03/2021 - 03/2023

Tallmadge, OH 44278

330-***-****, 330-***-****

ad24t0@r.postjobfree.com

SKILLS

HARRY F.

RITENOUR

Manage all aspects of maintenance for multiple facilities in several states

This included several residential, commercial and industrial facilities .Worked with plant managers and performed inspections

Supervised operations staff and kept employees compliant with company policies and procedures.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Developed and maintained relationships with external vendors and suppliers.

Analyzed and reported on key performance metrics to senior management.

Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Trained new employees on proper protocols and customer service standards.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Project Management

• Systems Implementations

• High-Pressure Environments

Multi-Unit Operations

Management

Policy and Procedure

Implementation

• Process Improvement Strategies

• Planned Equipment Constraints

• Staff Training

• Staff Management

• Workflow Planning

• Cost Containment

• Strategic Partnership

• Supply Chain Distribution

• Process Improvement

Lean Manufacturing and Quality

Systems

• Capital Investment Planning

• Project Planning

Budget Development and

Management

• Resource Coordination

• Cross-Functional Communication

• Business Intelligence

• Cultural Awareness

• Goal Attainment

• Stakeholder Relations

• Planning and Implementation

• Superb Time Management Skills

• Schedule Oversight

• Microsoft Office Expertise

• Business Strategy Development

• Multidisciplinary Collaboration

• Maintaining Compliance

• Budgeting and Cost Control

• Operations Oversight

• Regulatory Compliance

• Finance Understanding

• Recruiting and Hiring

• Expense Reports

• Product Management

• Report Generation

• Inventory Control

Greenleaf therapeutics

In charge of doing complete maintenance at one Main facility and 5 satellite retail sites Included chillers, dryers, all utilities, life safety

, safety, environmental and management of staff

Take care of Turkish HVAC system, CMMS installer and Admin, part procurement, Electrical up to 3 phase 480

• PLC and HDMI

• 24/7 on call list and manage a team of techs .

Supervised employee performance, preventive maintenance, and safety.

Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.

Planned scheduled maintenance outages as part of preventive maintenance program.

Scheduled regular inspections of equipment and facilities to manage wear and tear.

Collaborated with other departments to verify completion of maintenance tasks.

Delegated tasks to carefully selected employees in alignment with resource management goals.

Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Created and submitted detailed reports to highlight maintenance activities and equipment performance.

Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Forecasted and reviewed maintenance budgets to establish cost- effective measures.

Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.

Documented inventory of spare parts to enable tracking history and maintain accurate records.

Established team priorities, maintained schedules and monitored performance.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Assisted in organizing and overseeing assignments to drive operational excellence.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Responded to building emergencies and managed repairs. Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

• Investigated problems and determined appropriate remedies.

• Controlled expenses to meet budget requirements.

• Supervised staff of Number in day-to-day activities.

• Social Media Marketing

• Business Administration

• Operation Monitoring

• Invoice Processing

• Team Leadership

• Purchasing and Procurement

• Distribution Center Management

• Employee Relations

Evaluated facility operations and personnel for safety and health regulations compliance.

• Created management reports outlining important facility statistics. Drove continuous improvement of processes and systems operation.

Maintained HVAC, temperature control, electrical and building automation systems.

• Interviewed, hired and trained qualified maintenance employees. Analyzed building control and HVAC system performance and recommended improvements.

Documented records on pricing, energy consumption and activity reports.

Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

Performed start-up functions on systems based on project plans, specifications and contract documents.

Coached and mentored associate installation specialists in system installation.

Maintained inventory and ordered supplies to keep facility resources readily available.

Conducted inspections of facility grounds, external structure, systems and equipment.

Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.

Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.

Monitored electricity, gas and water systems for proper function to minimize costs.

Conducted Timeframe inspections of facility grounds, external structure, systems, and equipment.

Tracked and documented operational and financial records to perform analysis of performance and costs.

Led facility management staff and consultants in producing business plan that focused on facility operations.

• Maintained facility grounds, equipment and safety compliance. Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

• Prepared reports and schedules with accuracy.

• Ordered, maintained and distributed supplies and inventory. Developed and oversaw budgets for facilities and worked within cost restraints.

• Reviewed and oversaw construction and renovation projects. Negotiated contracts with vendors to obtain favorable and cost- effective terms and conditions.

Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.

Building wellness manager, 08/2020 - 03/2021

C&W

Oversaw annual budget to handle supply, labor and maintenance needs.

Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.

Coordinated marketing efforts to promote fitness and wellness programs.

Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.

Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.

• Responded to building emergencies and managed repairs. Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

• Investigated problems and determined appropriate remedies.

• Supervised staff of Number in day-to-day activities. Evaluated facility operations and personnel for safety and health regulations compliance.

• Controlled expenses to meet budget requirements.

• Created management reports outlining important facility statistics. Drove continuous improvement of processes and systems operation.

Directed tenant improvements to meet contractual demands and update building areas.

Maintained HVAC, temperature control, electrical and building automation systems.

• Interviewed, hired and trained qualified maintenance employees. Analyzed building control and HVAC system performance and recommended improvements.

Documented records on pricing, energy consumption and activity reports.

Coached and mentored associate installation specialists in system installation.

Conducted inspections of facility grounds, external structure, systems and equipment.

Monitored electricity, gas and water systems for proper function to minimize costs.

Tracked and documented operational and financial records to perform analysis of performance and costs.

Led facility management staff and consultants in producing business plan that focused on facility operations.

• Maintained facility grounds, equipment and safety compliance.

• Prepared reports and schedules with accuracy.

• Ordered, maintained and distributed supplies and inventory. Developed and oversaw budgets for facilities and worked within cost restraints.

Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

Facilities Maintenance Manager, 08/2015 - 08/2020 GOJO, Wooster, OH

Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.

• Start up and maintain FDA regulated facility

• 1.4 million square foot

Started up 3 shifts of staff and in charge of rebuilding the entire facility from ground up

Started up and maintain a CMMS program for facilities and worked with SAP interface

• Followed EPA, FDA and US customs guidelines

• Scheduled routine maintenance and repair of facility equipment. Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.

Managed staff of 40, created work schedules, distributed assignments and supervised day-to-day operations.

Evaluated facilities to determine if company maintenance protocols complied with State health and safety regulations.

Established team priorities, maintained schedules and monitored performance.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Assisted in organizing and overseeing assignments to drive operational excellence.

Defined clear targets and objectives and communicated to other team members.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Developed detailed plans based on broad guidance and direction. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Supervised employee performance, preventive maintenance, and safety.

Scheduled regular inspections of equipment and facilities to manage wear and tear.

Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.

Planned scheduled maintenance outages as part of preventive maintenance program.

Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.

Delegated tasks to carefully selected employees in alignment with resource management goals.

Collaborated with other departments to verify completion of maintenance tasks.

Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Created and submitted detailed reports to highlight maintenance activities and equipment performance.

Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Forecasted and reviewed maintenance budgets to establish cost- effective measures.

Created and implemented maintenance program to optimize operational efficiency and reduce downtime.

Procured pricing information from various vendors to support cost- effective purchasing.

Documented inventory of spare parts to enable tracking history and maintain accurate records.

Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

• Supervised staff of Number in day-to-day activities. Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

Conducted inspections of facility grounds, external structure, systems and equipment.

Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.

Monitored electricity, gas and water systems for proper function to minimize costs.

Led facility management staff and consultants in producing business plan that focused on facility operations.

Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

Conducted monthly inspections of facility grounds, external structure, systems, and equipment.

Tracked and documented operational and financial records to perform analysis of performance and costs.

• Maintained facility grounds, equipment and safety compliance. Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

Regional Engineer property manager, 01/2004 - 01/2015 InSite Real estate

Developed and oversaw budgets for facilities and worked within cost restraints.

• Ordered, maintained and distributed supplies and inventory. Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

• Reviewed and oversaw construction and renovation projects.

• Prepared reports and schedules with accuracy.

Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.

Negotiated contracts with vendors to obtain favorable and cost- effective terms and conditions.

Oversaw annual budget to handle supply, labor and maintenance needs.

In charge of Regional portfolio for over 10 million square foot of space that covered traveling to several campuses

• Expense and capitol budgets and planning, Ran the

• CMMS, work orders and PMS, real estate showings, staging Hvac, plumbing, project management, general contracting, all aspects of real estate, worked with multiple tenants to take care of there facilities .

• Investigated problems and determined appropriate remedies.

• Controlled expenses to meet budget requirements.

• Supervised staff of Number in day-to-day activities. Evaluated facility operations and personnel for safety and health regulations compliance.

• Created management reports outlining important facility statistics. Accounted for building usage and organizational needs when planning maintenance activities.

Drove continuous improvement of processes and systems operation.

Maintained HVAC, temperature control, electrical and building automation systems.

• Interviewed, hired and trained qualified maintenance employees. Analyzed building control and HVAC system performance and recommended improvements.

Created sustainable improvement initiatives for efficient use of energy.

Documented records on pricing, energy consumption and activity reports.

Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

Performed start-up functions on systems based on project plans, specifications and contract documents.

Coached and mentored associate installation specialists in system installation.

Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

EDUCATION

Associate, Business management, Mechanical engineering, 09/2013 University of Phoenix-Online Campus - Akron, OH

Bachelor Of Arts, Mechanical Engineering, 08/1997

Mount union college - Alliance, OH

High school diploma High school, 06/1993

Kent Roosevelt - Kent, OH

CERTIFICATIONS

UST (underground storage tanks) 2012-present Hazwoper certified for environmental services May 2015 to Present LAR Cod certified for waste management systems 2013-Present LEED AP Green Building Maintained inventory and ordered supplies to keep facility resources readily available.

Conducted inspections of facility grounds, external structure, systems and equipment.

Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.

Monitored electricity, gas and water systems for proper function to minimize costs.

Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.

Tracked and documented operational and financial records to perform analysis of performance and costs.

Led facility management staff and consultants in producing business plan that focused on facility operations.

• Maintained facility grounds, equipment and safety compliance.

• Prepared reports and schedules with accuracy.

• Ordered, maintained and distributed supplies and inventory. Developed and oversaw budgets for facilities and worked within cost restraints.

Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

• Reviewed and oversaw construction and renovation projects. Negotiated contracts with vendors to obtain favorable and cost- effective terms and conditions.

Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.

Oversaw annual budget to handle supply, labor and maintenance needs.

Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.

Conducted safety audits and inspections to identify workplace hazards and deficiencies.

certified OHSA 30 certified NFPA 70e Electeical NFPA 25 fire life safety



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