Anthony Strickland

*** **** **** ****, ***********, Georgia 30281 - ad24sc@r.postjobfree.com - 770-***-**** OBJECTIVE

Dedicated and customer-focused professional with a solid background in customer service, eager to leverage my skills and transition into the role of an Auto Appraiser. Seeking a challenging position where my keen attention to detail, strong communication abilities, and passion for automobiles can contribute to accurate and fair assessments, ensuring customer satisfaction and fostering positive client relationships within the automotive appraisal industry. PROFESSIONAL SKILLS & CERTICATIONS

● Auto Appraisal Certification of Completion

● Proficient in MS Office Suite

● Strong Interpersonal, Verbal and Written Communication Skills WORK EXPERIENCE

Independent Appraiser Auto Appraisal Academy, Inc., January 2024 – Present

● Conduct through inspections of damaged vehicles to assess the extent of damages and evaluate repair costs

● Utilize industry-standard appraisal software and tools to determine fair market values for automobiles

● Work with insurance adjusters, repair shops, and other stakeholders to ensure accurate appraisal reports

● Provide well-documented appraisal reports to clients, including photographs and supporting evidence

● Stay updated on industry trends, market values, and repair techniques to enhance appraisal accuracy

● Coordinate with repair shops and insurance companies to gather necessary information for appraisals Customer Services Lowe’s, 2023 - Present

● Responsible for greeting customers as they entered the store

● Responsible for taking customer returns, giving refunds, and making returns needs

● Answer questions, and help customers find the products they need to complete their projects Adventure Game Guide The Escape Game Atlanta, 2022 - July 2023

● Reset and organized rooms and puzzles in a timely, detail oriented fashion

● Greeted customer groups on an individual basis

● Clearly communicated objectives and guidelines to customers

● Monitored customer experience, providing assistance through discreet and well-thought statements Delivery Home Depot, 2021 - July 2022

● Maintained records of deliveries

● Provided customer service on order and delivery issues

● Maintained a clean driving record, and followed all companies vehicular usage protocols Customer Service Representative AutoZone, 2018 - 2019

● Replenished items to maintain stock availability

● Assisted customers by locating items and loading heavy purchases in vehicles

● Greeted customers and retrieved requested products to drive satisfaction

● Received incoming product deliveries and relocated to storage shelves, coolers, or bins Sonic Drive In Sonic Drive-in, 2017 - 2018

● Took orders and made change accurately and quickly

● Provided food service to guest with enthusiasm

● Provided prompt customer service to customers

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