non call center jobs

MARY L. JONES

Jeanerette, LA *****

337-***-**** * ad24qw@r.postjobfree.com

Career Summary:

Call Center professional having extensive experience in the healthcare and sales industry.

Highly functioning in a high-volume Outbound call center using probing questions to ascertain Colorado and New York Citizens not yet Covid-19 vaccinated.

Initiated Outbound calls, maintaining 50 plus Outbound calls daily, and proficient typing skills at 65 plus wpm.

Excellent phone rapport and adhering to all stated company compliance procedures.

Teachable, Trainable, and interchangeable work ethic allowing easy transition to other company Lines of Business (LOB’s). Transitions to seasonal LOB following Annual Enrollment Periods (AEP) for Medicare Advantage Sales.

Follow-up and retention calling to new enrollees to ensure their new plans are proving beneficial and assist in any concerns or needs they may have currently.

Acquired five (5) additional health sponsor licenses through training and testing in order to assist possible beneficiaries’ enrollment in Medicare Advantage Plans.

Has proper hard wire connection with 894.20 mbps downloading speed and 38.47 mbps unloading speed.

Administrative Management Leadership producing overall enhancement of Community Center Facilities.

Sixteen (16) years legal/law, providing positive personal injury Administrative leadership and to include supportive interchangeable roles.

Available for an Interview with 24-hour prior notice and can start immediately once offered.

Career Experience:

Concentrix Work from Home (Permanent Full time)

August 2021 January 2024

Turbo Tax Intuit Product Expert

Transition to seasonal Line of business following (AEP) Annual Enrollment Period for Medicare Advantage Sales.

Inbound callers seeking product support or product technical support of Intuit tax products. Handle a variety of calls from tax product installation errors; assisting customers in recovery of tax accounts; update personal information; initiate screen sharing to visually determine course of resolving customer concerns with tax products or entering data, retrieving tax documents.

Adhere to call adherence procedures and company metrics and quality assurance.

Advisor II Customer Service

Transition to Full-Time following seasonal (AEP) Annual Enrollment Period

Acquired five (5) health sponsor licenses through training and testing in order to assist possible beneficiaries needing to enroll in Medicare Advantage Plans for upcoming Annual Enrollment Period.

Excellent customer rapport in making beneficiaries comfortable over the phone and secure in handling their PHI and PII.

Professional flow with high volume Inbound call.

Adhere to company standards within guidelines.

Developed an attractive book of business during (AEP) Annual Enrollment Period

Transition into Medicare Advantage Open Enrollment Period taking In-bound callers with goal of enrollment in a new plan or switching plans.

Customer Support Associate II

Initiated outbound calls for new (LOB) Line of Business, maintaining 50 plus outbound calls daily.

Follow-up with new enrollees to ensure their new plans are proving beneficial and assist in any concerns or needs they may have.

Everise Work from Home (Permanent Full time)

June 2020 August 2021

CSR Temp Agent Maximus Covid-19 Outbound

Highly functioning in a high-volume Outbound call center using probing questions to ascertain Colorado citizens not yet vaccinated.

97% targeting of utilizing company provided scripts to ensure citizens vaccine appointments are scheduled.

Asset to team and co-workers with positive support moving forward to Team Leads’ directives.

Operated efficiently between 8 open systems arriving quickly to appropriate locations to provide speedy, accurate answers to citizens’ questions and complete the call successfully.

Operation Specialist /Covid-19 Maximus NY

Added phone Agents in adherence to Maximus quality and assurance inbound call procedures to achieve 100% goals.

Agents were kept abreast and held accountable for up-to-date training for quality customer service.

Provided daily Agent support on NY CDC Covid-19 updates to ensure Agents were prepared to assist callers.

Personally, assigned to specific Chat rooms to provide phone agent on-time phone support with current accurate NY CDC Covid-19 support.

Daily self-training of company and NY State of Health procedures to perform at top level of position requirements.

Licensed Health Insurance Broker

Navigate and multi-task through various software applications efficiently and with ease as communicating with potential customers and loyal members, assisting in new health care plan enrollments, and managing loyal members current plan selections.

Excellent phone rapport and adhering to all stated compliance procedures.

First call resolution of Customer and Members requests.

Generated pleasing profitability for employer through new enrollment premiums.

Coachable, timely, dependable, and enthusiastic.

Employment Transition Period:

March 2019 – May 2020

Seeking suitable employment

TTEC @ Home (Seasonal Full time)

October 2018 February 2019

Seasonal Full-Time Customer Advocate Representative

Ability to operate in a fast-paced environment utilizing several data entry procedures to process customer ACH/Check by Phone payments; accurately complete medical inquiries and provide one on one compassionate customer service; simultaneously researched multiple software systems to complete customer service request in a timely, efficient manner completed in one call – maintaining below acceptable amount of customer call backs for same customer request.

Maintained or exceeded several employee performance goals, such as, minimum customer call backs; customer on hold time; customer satisfaction; timely completion of employee continued training modules.

Fast Tag Title & License (Permanent Full time)

February 2017 October 2018

Notary Services & Ins. Sales

Louisiana Licensed Notary Public since 1994

On Duty Notary Public in office and in transit wherever needed

Able to translate customer needs into a notarial document on demand.

Assisted Certified Public Tag Agent by accurately and timely notarizing titles, act of donation, bill of sales and other related motor vehicle documents.

Assist in processing motor vehicle documents to speed up process for customers.

Prepared, tested, and obtained License through the Louisiana Department of Wildlife & Fisheries becoming an Authorized Licensed Agent to sell hunting and fishing licenses to the community and surrounding areas.

American Income Life (Permanent Full time)

November 2016 January 2017

Life Insurance Producer

Louisiana Licensed and trained Life Insurance Producer

Arrange customer appointments through lead calling – acquired over 50% of in-home presentations from appointments scheduled.

Lapeyrouse Motors (Permanent Full time)

January 2014 January 2016

Automobile Sales Consultant

Certified in the sales of Chrysler, Jeep, Dodge and Ram vehicles.

Educate customers on vehicle features, pricing, warranties, and service products.

Maintained excellent customer feedback in customer service, comfort and after sales care.

Iberia Recreation Dept. (Permanent Full time)

January 2012 January 2014

Recreation Center Park Supervisor

Improved the center’s internal and external appearance through cleanliness, safety, and functional capacity.

Involved Community in programs for youth and developed exciting adult programs.

Increased facility rentals through organized and accountable procedures and services.

Reduced youth conflicts by instituting accountability rules and consequences and created a desirable facility for youth and families to utilize.

David W. Groner PLC (Permanent Full time)

November 2004 June 2009

Office Administrator, Personal Injury Assistant, Interment Bookkeeper

Human Resource Administrator in areas of interviewing, hiring, policy adherence, exit interviews, staff training, weekly staff meetings, yearly evaluations.

Supported three personal injury attorneys and ten full-time staff members.

Personal injury assistant to senior attorney, managing up to twenty-five personal injury files.

Bookkeeping included utilizing Quick Books accounting software for payroll, accounts receivables and client financial ledgers.

REFERENCES

Available with pleasure upon request

EDUCATION & CERTIFICATIONS

Bachelor’s Degree December 1992 Lafayette, Louisiana

University of Louisiana at Lafayette

General Studies / Behavioral Sciences

Notary Public September 1994 - Present State of Louisiana

Louisiana Secretary of State

Parishes of Iberia, St. Mary, and St. Martin

Life Insurance Producer November 2016 - Present State of Louisiana

Louisiana Commission of Insurance

Health Insurance Producer April 2020 - Present State of Louisiana

Louisiana Commission of Insurance

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