Shalini Singh

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Phone 650-***-****

EXPERIENCE

JAM Services, Livermore, CA Jun 2021 – July 2022 Customer Service (Sales & Procurement) JAM Services supplies traffic signal equipment in the Northern California area. Responsibilities

● Sales & Procurement Order management: handling contract orders and change orders, maintaining customer logs, taking procurement requests over phones, resolving customer queries, generating Vendor statements

● Administrative activities such as assisting management in administrative projects, and other duties as requested

US Census Bureau Aug 2020 – Jan 2021 Census Enumerator Census Bureau is the federal agency dedicated to providing current facts and figures about America’s people, places, and economy. It serves as the nation’s leading provider of quality data about its people and economy.

Responsibilities:

● STAR PERFORMER throughout my tenure: consistently got incentives and multiple bonuses. ● Visit assigned neighborhoods and households that have not participated in the Census. Interview residents in assigned areas, explaining the purpose of the Census, answering their questions, and recording their answers

● Interview residents, explain the purpose of the Census, answer their questions, and record their answers

● Work with the supervisor to review procedures, report issues, and receive updated plan

● Attend team meetings and collaborate with other Census takers

● Assisted my supervisor who owned a dispersed team in data collection and special drives.

● Review procedures, report issues or concerns, and receive updated instructions ● Signed up for aggressive targets to meet very tight deadlines

● Participated in multiple projects across multiple states Lal PathLabs, Patna, India Apr 2019 – Aug 2020 Customer Service Representative Lal PathLabs provides diagnostic healthcare services in India. It offers 5000+ diagnostic and healthcare tests and services. The company has about 200 labs and 1500 collection centers across India. Responsibilities:

● Take customer inbound calls and assist them with ordering the correct tests, and updating demographic information.

● Payment processing: obtain payment info and process payments, release order to the labs, take payments for past due balances, attach credit cards to correct orders

● Educate customers on test process and future appointments

● Handle account enquiries, send invoices, process refunds Shalini Singh

ad24qo@r.postjobfree.com

Phone 650-***-****

IDC Technologies, Milpitas, CA Aug 2018 – Apr 2019 Project Coordinator (HR) IDC is Premier Technology Services Organization in IT services with a great list of marquee clients. With an efficient Onsite/offshore global delivery model, it delivers solutions with the precision required by our client in an efficient manner.

Responsibilities

● Support Account partners in entire lifecycle of staffing at their major accounts

● Track headcount requirements for the contracts

● Coordinate candidate matching process, background checks with external agencies

● Resolve discrepancies

● Manage contract and personnel documentation

Bank of America, San Francisco, CA Jan 2016 – Jan 2017 Project Coordinator Bank of America is a multinational banking and financial services corporation. It is 2nd largest bank in the United States. The scope of my responsibilities was to support project teams implementing enterprise wide data management projects.

Responsibilities

● Coordinated schedule and dependencies for projects related to digital campaigns, content creation and website design & development

● Coordinated the collaborative efforts of team of developers, and designers

● Supported project manager in multiple aspects of project coordination

● Tracked employee and contractor effort, and budget

● Arranged meetings between team members

● Maintained project document repository and versions (requirement, contracts etc) Union Bank, Monterey Park, CA Nov 2013 – Apr 2015 Project Coordinator (Data Management Office) MUFG Union Bank is an American full-service bank. It is wholly owned by Japanese Tokyo-Mitsubishi Bank. The project scope is to pull data from multiple source systems into a data warehouse so that Tokyo can assess risk at global level.

Responsibilities

● Receiving requests from internal customers for data profiling

● Tracking activities to reconcile data structure from source system to target systems ● Reporting defects discovered in the various tests back to the software developer ● After Identifying gaps, work with Data Management Office, application teams and data analysts to resolve it

● Participated in meetings, and communicated issues and concerns with development and product team members.

Education: Bachelor in Computer Applications

ADDITIONAL Skills: Microsoft Application like Word/Excel, Windows, Quickbooks webex, zoom

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