Customer Service Project Management

CLAUDIO A.

ROSALES

C

R Pleasant Prairie, WI ***58,

262-***-****

********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Ability to pick up new work tasks and learn them quick. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

• Project Management • Code enforcement • Systems analysis

• Data analysis • Conflict resolution • Customer relations

• Attention To Detail • Problem-Solving Skills • Planning Skills EXPERIENCE

Environmental Sanitarian March 2016 - Current

Kenosha County Kenosha, Wisconsin

• Performed environmental audits, investigated policy violations and recommended further action.

• Advised and supported governmental agencies and community groups.

• Created and presented research findings and information and public events.

• Enforcement of state and local ordinances and codes.

• Amassed and analyzed environmental reports, information and samples.

• Conducted field tests to determine pollution impacts and recommend control and prevention measures.

• Delivered exceptional customer service to bolster strong relationships and build positive experiences.

• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines. Economic Support Specialist March 2006 - March 2016 Kenosha County Kenosha, Wisconsin

• Collected and verified personal details affecting service determinations, including income and expenses.

• Minimized service delays or errors by preparing accurate forms, submitting timely reports, and maintaining detailed files.

• Helped families on path to self-sufficiency by locating services appropriate to current needs.

• Served needs of each caller by approaching every interaction with fresh mindset and analytical approach.

• Minimized service delays or errors by preparing accurate forms, submitting timely reports and maintaining detailed files.

• Assisted clients by coordinating service referrals and processing related paperwork.

• Determined service eligibility and demands for each person or family based on stringent requirements. EDUCATION

Bachelor of Science (B.S.) - Environmental Science June 2023 Southern New Hampshire University, Manchester, New Hampshire

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