CHARLES MANN

Sacramento, CA 916-***-**** ad24po@r.postjobfree.com

Summary

Experienced and motivated leader, recognized for excellent customer service, sales, and analytical skills that increase customer satisfaction and retention. Able to use my technical background and expertise to learn business processes, provide customer support, increase productivity, and work independently with minimum of supervision.

Professional Skills

Twenty years of business development experience, customer service, sales, maintenance and repair, and administrative duties.

Excellent interpersonal, communication, and relationship-building skills.

Proven to successfully manage large customer accounts and increase company sales.

Professional Experience

Pro-Account Specialist Associate, Home Depot

2013 – Present

Successful in creating business development relationships with industrial, commercial, and other professional customers.

Managing orders to ensure customer satisfaction to increase loyalty and trust. This includes being an expert on all products and services, keeping track of special-order products, setting delivery dates, resolving any issues that may arise.

Proficient in using store systems to check inventory and work closely with vendors to ensure customers are receiving the correct products needed for their projects.

Help customers with their vision and problem solving to provide solutions.

Leading in store sales by 220% for the entire district, totaling more than 2.25 million contractor sales annually.

Executed over 70% in sales for store and online purchases.

Air Conditioning Load Management Technician II, Sacramento Municipal Utility District (SMUD)

2003– 2011

As part of the Energy Efficiency Customer Service Department, I served as a senior technician leading customer installation and maintenance of air conditioning, heating, ventilation units.

On-call maintenance and scheduled customer service calls for cyclers.

Responsible for identifying maintenance and repairs requirements for customer HVAC units. This includes:

oInstall compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls; read and interpret blueprints/diagrams.

oConduct preventive and corrective maintenance on bearings, pumps, polyphase motors, shaft alignments and fans; document all maintenance/repair actions and manage equipment records.

oTroubleshoot breakdowns and repair HVAC systems and components; utilize measuring and testing instruments.

oRepair cyclers at the shop.

Delivered outstanding customer service as main point of contact for project inquiries.

HVAC Service and Account Manager, A1 Certified Plumbing Heating & Air

1998 - 2003

Responsible for managing company’s premier accounts and related projects.

Lead in sales for all HVAC systems and units.

Develop new customer relationships and establish accounts with commercial and residential clients.

HVAC system service, maintenance, and repair.