JACK DIVENTI

Baltimore, Maryland ● 443-***-**** ● ad24p6@r.postjobfree.com

EDUCATION

Bachelor of Science, Health Care Management May 2022

Towson University, Towson, MD

•Minor: Accounting

•GPA: 3.2

INTERNSHIP January 2022- May 2022

Student intern

GILCHRIST, Towson, MD

•Faxed and sorted 200+ faxes each day for a wide range of providers and teams

•Decreased the amount of missed appointments by doing multiple reminder calls to patients each day

•Was responsible for writing up the death certificates for the patients in my department, which required a lot of concentration and patience

•Created lean daily management PowerPoints and presented them weekly to my team and higher up management

PROFESSIONAL EXPERIENCE

SKYGEN, Baltimore, MD December 2022- January 2024

Member Outreach Representative

•Made 600+ outbound calls each month to members regarding authorizations, missed appointments, and complaints

•Set up and attended multiple outreach events a month across the state to distribute dental materials and discuss the Maryland Healthy Smiles Dental Program

•Was in charge of running robodialer campaigns each week, which would reach thousands of members across the state of Maryland

•Presented target outreach reports to managed care organizations and doctors across the state on a monthly basis to increase productivity

KOOPER’S, Baltimore, MD July 2022- December 2022

Service runner

•Brought food and drinks in a timely, professional matter to 400+ guests a night

•Was in charge of making sure the bar, the server station, and food line was clean and stocked with what we needed to accommodate the customers in the best way possible

•Cleaned up from my shift and did the preparation work for the runner who was relieving me so they could have the easiest transition into the night or next morning

•Unloaded boxes, stocked refrigerators, changed kegs, and helped out in anyway possible

PAPI’S TACOS, Towson, MD September 2021- January 2022 Server

•Waited and served on 20+ tables a night during high volumes and in an accommodating manner

•Memorized more than 100 food and beverages options across 4 different types of menus

•Processed and handled multiple payments a night at the same time which effected all the workers

PROFESSIONAL SKILLS

•Communication, computer skills (excel, word), time management, adaptability, multitasking, patience

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