C T N A
Resume:
*****************@*****.***
**** **** ******* ****** **, Auburn, NY
13021
C O N T A C T P R O F E S S I O N A L O B J E C T I V E S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
• Microsoft excel
• Microsoft Office
• Windows Basic understanding of
database management
Master in Mass Communication
2008-2010
Bachelor in Humanities
2006-2008
Beacon house School System Mar 2014 till July 2021 Anticipating a challenging opportunity in a reputable organization, to apply my intellect & skills while enhancing my capabilities for better Services & Operations. L A N G U A G E S
English
Urdu
I M R A N A S H A H Z A D
Handle telephone and email enquiries from prospective students and their parents independently and in a timely and professional manner Greet Parents/ Students and provide information regarding admissions, entry tests and giving a campus round ensuring a further interest of the interested candidates for school
Liaise with school’s academic department and library for the entry tests schedule
Process incoming applications for all degree programmes, checking qualifications, the validity of decisions and authenticity of results Maintain the student files, ensuring all documents are available Keep track of withdrawal students and follow-up on them Ensure onsite customer service queries and issues are resolved to an Develop strong professional relationships with existing students and Undertake welcome calls regarding all matters related to the students Provide support for any school events/trips (local or international) as Contact the recovery cases and obtain feedback about the case Follow up with the parents for the payment
Process transfer in and out cases
Satisfy and received queries regarding the withdrawals Follow up on the withdrawal case and issue school leaving certificate Send queries to Head office for record amendments
exceptional standard both promptly and efficiently their Parents
academics and well-being and direct calls as required and when required
after clearance
C O R E C O M P E T E N C I E S
• Highly productive & composed in
stressed environment
• Over 07 years of Telecom Industry
experience
• Excellent written and verbal
communication skills
• Reliable, responsible &
hardworking individual
• Good Team Building and
Leadership skills
• Self-starter with a “Can do”
attitude
Parent Relation Officer
Intermediate
2004-2006
Matriculation
2002-2004
*****************@*****.***
4221 east genesee street rd, Auburn, NY
13021
C O N T A C T W O R K E X P E R I E N C E
P R O F E S S I O N A L
T R A I N I N G
• Basic Courtesy Skills
• Stress Management
• The Magic of NLP
• Calling in Life
• Team Building
• Understanding Business
• Culture of Excellence
• Team Work
• 18 Module Harvard ManageMentor
Contact Center and Back up Supervisor
Pakistan Mobile Communication(Pvt)Ltd
Responsible for the smooth running of daily tasks of the team Arranging training sessions of team members regarding Billing system, CRM, Introduced different new concepts on calls like up-selling through call center Managing the AHT (Average Handling Time) of the shift Handling escalated cases
Coordination with client over issues/suggestions regarding the product Maintaining the shift roster
Switch system and latest marketing promotions
Jan 2009 till Mar 2014
I M R A N A S H A H Z A D
Contact this candidate