FATEHA MEHERUNNESSA

Leon Valley, TX *****

210-***-****

ad24on@r.postjobfree.com

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Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Research

Multitasking and Organization

Analytical Thinking

Problem-Solving

Lab Equipment Operation

Good Clinical Practice (GCP)

Chemical and Molecular Analysis

Clinical Research

Microsoft Office and Excel

Laboratory Equipment Functions

Team Leadership

MATLAB

Site Monitoring

Medical Terminology Proficiency

HIPAA Compliance

Clinical Data abstraction

04/2023 to Current

BROOKE ARMY MEDICAL CENTER (CONTRACTOR)

Clinical Research Associate

Monitored safety of human subjects and oversaw consent procedures to comply with local and federal regulations.

Followed drug storage procedures to comply with protocols and SOP requirements. Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.

Experienced in manual data extraction from EHR.

Performed clinical research activities such as protocol development, subject recruitment and data collection. Experienced in enrolling participants into clinical studies Ensured proper administration of clinical research in accordance with federal regulations and university and sponsoring agency policies and procedures.

Monitored safety events reported during the course of clinical trials in accordance with SOPs. As a research associate, I worked on the below projects: CALCIUM

Developing warm, fresh, whole blood transfusion skills for Combat Medics Pragmatic Trial Examining Oxygenation prior to Intubation (PREOXI) 01/2023 to 05/2023

PEARSON'S

San Antonio, TX

Test Scorer

Tutored students in course material to improve comprehension. Prioritized and organized tasks to efficiently accomplish service goals. Graded exams, assignments and essays and recorded grades. Notified instructors of errors or problems with assignments. 06/2022 to 02/2023

IMAGINE DENTAL

Dental Assistant

Set up instruments, materials and equipment necessary for each procedure. Prepared stations for routine check-ups and specialized procedures. Performed preventive maintenance on dental equipment. Fabricated temporary restorations or custom impressions from preliminary impressions Took patient impressions to create accurate dental devices. SUMMARY

SKILLS

EXPERIENCE

Documented dental care services with careful charting in patient records. Greeted patients in waiting area and escorted to operatory. Prepared compounds and supplies for temporary dental applications. Reviewed pre-operative and post-operative instructions with parent or guardian of patient. Utilized automated washers to sterilize instruments and prevent cross-infection between patients. Checked with participants throughout procedures to help alleviate anxiety. Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.

Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums. 10/2022 to 12/2022

ACADEMY SPORTS AND OUTDOORS

Call Center Sales Representative

Managed productive calls by maintaining control and using scripts to overcome objections Opened and updated customer accounts with personal information, payment methods and order details Fielded wide-ranging questions and consistently encouraged customers' interests in products Persuaded potential customers to purchase [Product or Service] with prepared sales talks Moved customers swiftly through sales process by scheduling appointments for presentations and personal meetings

Kept callers focused on products and benefits with skilled call management Answered warm inbound calls from potential customers answering advertising solicitations Surpassed performance quotas, selling over in average week. Provided timely, courteous and knowledgeable responses to information requests. 09/2021 to 07/2022

JCPENNEY

Retail Sales Associate

Described merchandise and explained use, operation and care. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items. Stocked shelves and supplies and organized displays to focus customer attention on specific items. Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment. Placed special orders or called other stores to find desired items. Followed company policies, rules and procedures to promote company goals and maintain safety. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Exchanged merchandise for customers and accepted returns. 08/2021 to 09/2021

FAMILY DOLLAR

Customer Service Representative

Mentored new employees on procedures and policies to maximize team performance. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Assisted customers with making payments or establishing payment plans to bring accounts current. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Made outbound calls to obtain account information. Improved customer service wait times to mitigate complaints. Educated customers on special pricing opportunities and company offerings. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Fielded customer complaints and queries, fast-tracking for problem resolution. Demonstrated excellent communication skills in resolving product and consumer complaints. 05/2019 to 03/2020

QUALITY INN HOTEL

Front Desk Receptionist

Transcribed tapes and notes from meetings into prescribed formats. Greeted customers, answered general questions and directed to appropriate locations. Coordinated company events with venues and advised staff of pertinent details. Collated, bound and stored computer-generated reports. Protected clients' rights by maintaining confidentiality of personal and financial information. Explained policies and procedures to visitors.

Sorted invoices for accounting department by date stamping and filing by vendor code. Answered multi-line phone system and managed calls by routing to proper extensions or taking messages. Preserved office security by following safety procedures and controlling access via reception desk. Drafted professional business documents, spreadsheets and correspondence. Greeted visitors to provide information and direct to appropriate personnel. Coordinated pick-up and delivery of expresstors.

09/2018 to 03/2020

99 CENTS ONLY

Cashier

Tracked company inventories, moved excess stock and arranged products to improve sales. Delivered high level of customer service to patrons using active listening and engagement skills. Answered product questions with up-to-date knowledge of sales and store promotions. Collected payments and provided accurate change.

Used suggestive selling techniques to promote add-on sales. Worked closely with front-end staff to assist customers. Operated cash register or POS system to receive payment by cash, check and credit card. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Trained new team members in cash register operation, stock procedures and customer services. Scanned merchandise using point-of-sale system for accurate purchase totals. Processed sales transactions to prevent long customer wait. BACHELOR OF SCIENCE: BIOLOGY 12/2022

The University of Texas At San Antonio, San Antonio, TX GPA: 3.35

Upper Coursework completed: Immunology, neuroropharmacology, cell biology, bacteriology, biochemistry, vertebrate anatomy, microbiology, Molecular Biology, Genetics, Organic chemistry Lab experiences:

Microbiology Laboratory

Media Preparation, Aseptic Technique, Microscopy and staining, gram stain, Bacterial Colony Morphology, Oxidation-Fermentation, Tests Detecting Hydrolytic Enzymes (Amylase, DNase, Lipase, Casease, Gelatin, Urease)

ELISA for Detecting Antibodies in a Patient's Sample Slide Agglutination: The Salmonella O Antigen

Extraction of DNA from Escherichia coli Cells

Identification of Selected Gram-Positive Cocci and Rods. Molecular Biochemistry Labratory

Basic biochemical laboratory techniques

titration

Cell culture : cell counting, cell growth media

Isolation and purification of plasmid DNA Restriction enzyme digestion enzyme kinetics chromatography

Gel electrophoresis, western blotting and centrifugation. Molecular Genetics Labratory

Serial Dilution

Miniprep

RE Digest

Transformation

PCR: Bar/black Population Genetics

Mutant Hunt

Organic chemistry Labratory

Recrystallization and melting point

Distillation

Base Extraction

Column Chromatography & TLC

Synthesize a fruit ester through SN2 reaction in a reflux setup Synthesize Cyclohexene via dehydration of cyclohexanol Green Bromination of trans-cinnamic acid

EDUCATION AND TRAINING

Currently enrolled in medical labratory technician course ASSOCIATE OF SCIENCE: BIOLOGY 05/2021

San Antonio College, San Antonio, TX

Good Clinical Practice (U.S. FDA Focus)

Biomedical Investigators and Research Study Team

HIPAA

CERTIFICATIONS

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