General Manager North Carolina
Resume:
ZAHRA
MOORE
****************@*****.***
Whisett, North Carolina 27377
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
Marketing - Implemented marketing strategies which resulted in 20% growth of customer base. Featured on Spectrum news for "Pandemic Readiness" in restaurants.
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Smithfields Chicken And BBQ - General Manager
Burlington, NC • 08/2023 - Current
Waffle House - Multi-Unit Manager
Winston-Salem/Greensboro, NC • 04/2022 - 08/2023
WORK HISTORY
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
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Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
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Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
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Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
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Championed continuous improvement initiatives that enhanced operational performance across all departments.
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Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
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Responsibilities included payroll, scheduling and training and development.
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Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
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Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
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Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
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• Developed strong teams within each unit through effective SKILLS
• Staff Supervision
• Project Management
• Loss Prevention
• Branding
• Schedule Management
• P&L Management
Customer Relationship
Management
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• Expense Control
• Advertising and Marketing
• Customer Retention
• Team Training and Development
• Community Outreach
Morgan State University
Baltimore, MD • 2005
Bachelor Of Business
Administration: Hospitality
Administration And Management
EDUCATION
ServeSafe Certified for
Manager/Food Handler.
CERTIFICATIONS
Greensboro Country Club - Food and Beverage Director Greensboro, NC • 08/2021 - 04/2023
Genghis Grill/ Mongolian Concepts - General Manager Winston-Salem, NC & Waldorf, MD • 07/2016 - 06/2021 Managed teams in both the Maryland and North Carolina markets. recruitment, coaching, and mentoring efforts.
Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
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Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
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Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
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Defined clear targets and objectives and communicated to other team members.
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Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
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Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
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Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
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Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
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Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
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Maximized profitability with strategic menu pricing and comprehensive inventory management systems.
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Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
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Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
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Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
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Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
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Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
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Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
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Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
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Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
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