REGGIE OWENS

A PROVEN LEADER IN SALES, RETAIL, OPERATIONS, AND PEOPLE MANAGEMENT

757-***-**** ad24my@r.postjobfree.com Lexington, SC www.linkedin.com/in/reggieowens/

PROFESSIONAL OVERVIEW

A dynamic and proven leader with a passion for developing and influencing teams to reach sales targets; execute flawless operations; and deliver great customer service experiences to drive profitability. Skilled in building cross-functional teams. Committed to winning. Demonstrates exceptional communication skills and makes critical, strategic decisions during challenging times while making an impact with vendors and customers.

SKILLS

Leadership Communication Project Management Customer Service

Strategy Organization Retail Management Critical Thinking

Business Operations Driving Sales Attention to Detail People Management

WORK EXPERIENCE

CarMax Columbia, SC

Business Operations Manager July 2021 – Dec 2023

●Supported 30 direct reports through performance management including setting and calibrating KPI’s, team building, and providing development opportunities.

●Collaborated cross-functionally with all CarMax teams including Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers (CECs) to support both store and company-wide initiatives.

●Spearheaded store strategy in alignment with Company’s goals alongside the Senior Leadership Team.

●Utilized data points from varied sources to identify trends and opportunities for process improvement and maximize efficiency.

●Oversaw the end-to-end sales lifecycle of the CarMax location reporting $125 Million annually in revenue, with an average of 550 car sales monthly.

Achievements:

●Recognized as “Bill’s Best” for top performing CarMax location in the Charlotte Region for October 2023, June 2023, and March 2023,

●Finished 2022 as the top ranked Business Operations Manager in the Charlotte Region.

Lowe’s Several locations (SC, VA, WV, and MD) August 2015 – July 2021

Assistant Store Manager

●Oversaw 25 direct reports across sales, operations and merchandising for Lowe’s Orangeburg’s Specialty Departments (Appliances, Cabinets, Flooring, Millwork and Home Décor.

●Was responsible for driving Installed Sales, SOS (Special Order Sales), Lowe’s Credit Programs, Lease to Own and Lowe’s Protection Plans.

●Assisted the Store Manager in overseeing store operations as well as the development of the Department Supervisors.

Achievements:

●Finished 2020 as District 837’s Number One ranked Specialty Assistant Store Manager

●Finished 2019 as District 1369’s Number One ranked Specialty Assistant Store Manager

REGGIE OWENS

WORK EXPERIENCE CONTINUED

HH Gregg Midlothian, VA May 2013-July 2015

Sales Manager

●Oversaw sales, operations and merchandising for Midlothian Virginia’s Home Theater and Appliance Departments.

●Assisted the Store Manager in overseeing store operations.

●Was responsible for driving Installed Sales, HH Gregg’s Credit Programs and HH Gregg’s Extended Warranty Plans.

Cox Communications Hampton, VA Mar 2009-Apr 2013

Solutions Store Manager

●Was responsible for the Store’s P&L, meeting sales targets while ensuring great store merchandising standards and operational excellence.

●Partnered with the District Team to ensure calibration with Cox’s Call Centers and Business Sales Teams.

●Managed 25 direct-reports and supported them in reaching monthly sales targets.

Achievements:

●Recognized as a BEST Leader for 2010, 2011 and 2012.

●Selected to Grand Open Cox Communications’ “Store of the Future” at the Peninsula Towne Center in Hampton, VA.

Circuit City Virginia Beach, VA July 2003-Feb 2009

Store Manager

●Delivered results in all company categories including NOP (Net Operating Profit), Sales Revenue and Gross Margins.

●Ensured operational excellence by utilizing company programs, SOPs (Standard Operating Procedures), and assessments.

●Cultivated Talent Management and oversaw the Store’s Training Program to ensure that all associates were properly trained within their position.

Achievements:

●Increased yearly sales revenue in a highly competitive market from 25 million dollars to 30 million dollars.

●Created employee empowerment and motivation programs which produced exceptional associate engagement scores which finished 15% higher than the district’s average (85% to 70%).

TECHNICAL SKILLS

Microsoft Suite Salesforce Data Analysis Point of Sales Systems

Google Suite Workday Project Management Inventory Management

Microsoft Excel Kronos Social Media CRM Tools

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