Taneikkia W Burroughs

*** ***** **

Stockbridge, Ga 30281

Home: 770-***-****

ad24mm@r.postjobfree.com

OBJECTIVE:

To enter a Customer Service or Medical records position to utilize my skills. Also, that will allow for company and individual growth in a fast-paced, environment. PROFESSIONAL SUMMARY:

1. Highly Organized and dedicated, with a positive attitude. 2. Able to handle multiple assignments under high pressure and consistently meet tight deadlines.

3. Have excellent written,oral, and interpersonal skills. 4. Thrive on working in a challenging environment. 5. 10 years experience as Customer Service Professional. 6. 10 years experience of experience working with freight 7. 4 years experience as an Administration Professional. 8. Proficient: Microsoft word,access, power point, etc. 9. Type 65 wpm

10. Hair Stylist; cut, color, style etc.

PROFESSIONAL EXPERIENCE:

Enterprise Rental Car, St. Louis, MO

Work at home Rep

June 2015-present

Work At Home Car Rental Specialist

Book Reservations for consumers for their personal and business needs.

Set up insurance claims for customers that were in an accident. Take credit card and debit card payments

transfer calls to different departments.

Sitel WAH, Nashville, TN

Work at home as a Customer Service Representative

August 2013- Present

11. Work At Home Customer service representative

12. Placed orders for consumers for their business and personal needs.

13. Enroll customer in rewards program, as well as go over the program.

14. Create cases for irate customer which includes logging each call. 15. Work as a SME ( Subject Matter Expert) assisting in training class to prepare agents for production.

16. Assist with taking supervisor calls

17. Assisting with tracking orders and working with the carrier 18. Mentor agents to assure they are doing their job effeciently Hertz, Mobile, AL

Worked at home as a Car Rental Specialist

May 2008- July 2013

19. Car rental Specialist

20. Placed car rental for customer's business and/or personal needs. 21. Responsible for adding additional items to the customer's rental

(Navigation system, carseats, insuranct, etc.

22. Took Credit card payments for deposits.

23. Responsible for Increase sales

Sears Partsdirect, Mobile, AL

Worked as a Partsale Consultant

April 1998- November 2011

24. Customer Service and Customer Relations consultant. 25. Placed part orders for customer's home products and lawn and garden equipment.

26. Handled Irate customers with the escalation process. 27. Took Credit/debit card payments for orders.

28. Responded to customer's email and sent out emails and confirmations.

29. Tracking customers' orders and working with the carrier EDUCATION:

Empire Beauty School, Morrow, GAgraduated

January 2019

Certified Licensed Cosmetologist, April 2019

Faulkner University; Mobile, AL

A.A., Business Administration, 2009

Theodore High School; Theodore, AL

High School Diploma, 1996

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