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Customer Service Sales Manager

Location:
Frisco, TX
Salary:
90000 plus
Posted:
January 26, 2024

Contact this candidate

Resume:

Kenneth Johnson

*** ****** **., *****, ***** ****2

817-***-****

ad24mh@r.postjobfree.com

Objective

I have an interest in exploring a new career challenge in Automotive Retail Sales Executive Management. I am an accomplished Automotive Executive with established success in cultivating, organizing and stimulating new business development programs. I possess a strong record for increasing profitability and expanding market presence; while delivering superior customer service and building a reputation for integrity in the automotive business.

SKILLS/ABILITIES

●Strong background in evaluating market climate, dealership business operations and objectives, implementing sales processes, F&I policies and procedures, facility upgrades, and customer programs that maximize profit potential while earning customers for life.

●Recruited to revitalize under performing dealerships.

●Strongest asset to hire the right person for the job; coached and mentored those to surpass their own expectations.

●Provide a stable and positive work environment to retain those quality individuals.

●Develop community and business relationships built on mutual trust and respect.

●Consistent positioning of business operations as a supportive part of the community; thus, ensuring long-term growth and success.

Experience

Retail salesperson Courtesy Nissan - Richardson, TX

2023 - Present

Interact with potential customers, understand their preferences, demonstrate vehicle features, facilitate test drives, and assist in completing necessary paperwork for a successful sale. Strive to meet sales targets and provide excellent customer service throughout the sales process.

Retail Salesperson Bob Tomes Volkswagen - McKinney,TX

2023 – 2023

Interact with potential customers, understand their preferences, demonstrate vehicle features, facilitate test drives, and assist in completing necessary paperwork for a successful sale. Strive to meet sales targets and provide excellent customer service throughout the sales process.

Retail Salesperson Central Kia - Plano, TX

2023 – 2023

Interact with potential customers, understand their preferences, demonstrate vehicle features, facilitate

test drives, and assist in completing necessary paperwork for a successful sale. Strive to meet sales targets and provide excellent customer service throughout the sales process.

Sales Manager Riata Ford - Austin, TX

2021 – 2022

Analyze current sales figures, develop effective sales techniques to boost those figures, and train the sales team on the new methods. Responsible for hiring and training talented sales representatives.

Sales Manager Lithia Automotive Group - Odessa, TX

2019 – 2020

Develop and maintain relationships with customers and potential customers. Train and mentor sales staff to ensure they are up-to-date on product knowledge and sales techniques. Monitor customer inquiries and ensure timely responses.

Senior Sales Manager AutoFlex - Richardson, TX

2014 – 2018

TOP GUN CLUB MEMBER

Pre- Owned Sales Director Grand Prairie Ford - Grand Prairie, TX

2011– 2013

Achieved store record of 210 retail sales units in July. Achieved store record of $833,000 gross in July.

Regional Vice President Vehicle Production Group ( VPG, INC ) DFW

2010 – 2011

Authored and implemented sales training manual. Developed verification process to secure a 50 million dollar loan. Secured 500% increase for Southwest region for 3 months.

General Manager Mercedes Benz - St. Clair Shores, MI

2006 – 2010

Mercedes Benz USA “ Best Of the Best” 2008 Reward Recipient. #1 in Market Share for 18 months.

General Manager/Managing Partner Lone Star Pontiac GMC - McKinney, TX

2005 – 2006

Improved year over year profitability 1 Million. First store net profit in 3 months.

General Sales Manager Grand Prairie Ford - Grand Prairie TX

2001 – 2005

Averaged 1 Million per month Variable and Fixed Operations

Averaged 360 New and Used sales units per month

General Manager La Porte Ford - Laporte TX

1999 – 2001

Increased profitability 50% in the New Car department. Attained New Vehicle Market share monthly.

Sales/General Manager/Managing Partner CASA Ford - El Paso and Houston, TX

1987 – 1999

Managed New and Used Car Department to a profit of 3 million . #2 CSI Dealership in the region. Raised New Car unit volume 40% and Used Car unit volume 20%

Education

BENEDICTINE HIGH SCHOOL Cleveland, Ohio

Mount Union College Alliance, Ohio

Communication

Essential in today's market is a proactive management style with a proven ability to achieve goals. I offer an aggressive and energetic approach to challenges and a strong desire to succeed. I have enjoyed 36 years in the retail automotive industry excelling in Car Sales, New Vehicle Manager, Pre-Owned manager, General Sales Manager and Owner capacities. I am confident that my ability as a motivated and dedicated Automotive Executive will prove to be an asset to your organization.

References Upon Request



Contact this candidate