JASMIN PEDROZA

LANCASTER, CA ***** 747-***-**** ad24lr@r.postjobfree.com

OBJECTIVE

Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

EXPERIENCE

Medical Assistant 02/2023 to 12/2023

El Proyecto Del Barrio

Sanitized, restocked, and organized exam rooms and medical equipment.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Obtained client medical history, medication information, symptoms, and allergies.

Performed medical records management, including filing, organizing and scanning documents.

Collected and documented patient medical information such as blood pressure and weight.

Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Completed EKGs and other tests based on patient presentation in office.

Counseled female patients on birth control methods, cervical and breast cancer and answered questions or concerns.

Proven ability to learn quickly and adapt to new situations.

Front Office Assistant 09/2022 to 01/2023

United Medical Imaging

Directed phone inquiries, answered customer questions, and scheduled appointments.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.

Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Coordinated master schedule by booking and rescheduling appointments and balancing workloads.

Case Management 06/2022 to 07/2022

Qantu Staffing Inc. – Simi Valley, CA

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Developed and created programs and monitored effectiveness against individual participant needs.

Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

Referred families to shelters, legal resources and educational programs.

Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

Developed monthly schedules and assignments for volunteer staff.

Carried out day-day-day duties accurately and efficiently.

Demonstrated respect, friendliness and willingness to help wherever needed.

Maintained energy and enthusiasm in fast-paced environment.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Medical Assistant 10/2020 to 06/2022

Southern California Medical Center – Van Nuys,CA

Sanitized, restocked and organized exam rooms and medical equipment.

Reviewed after visits summary with the patient including treatment of care including new prescriptions and/or refills.

Obtained client medical history, medication information, symptoms and allergies.

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Communicate with pharmacies to ensure correct and proper documentation to process medication orders.

Collected and documented patient medical information such as blood pressure and weight.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Posted payments and charges to patient accounts and participated in billing processes.

Alert physician and pharmacies for any medication discrepancies to according to the patients chart and plan of care.

Assessed calls and inquiries to prioritize services based on medical emergencies.

Protected patients' rights by maintaining confidentiality of medical, personal and financial information.

Cross-trained in front-office procedures to back up reception staff.

Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.

Assisted medical assistant's with managing inventory and restocking examination rooms and stations.

Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.

Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.

Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.

Registered new patients and updated existing patient demographics by collecting detailed patient information.

Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.

Called and faxed pharmacies to submit prescriptions and refills.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Taught patients about medications, procedures and care plan instructions.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Obtained pre- and post-treatment vital signs and weight.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Tested and recorded blood glucose levels.

Cashier 02/2020 to 10/2020

Wingstop – North Hills,CA

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Resolved customer complaints independently or with aid of supervisor.

Provided customers with information on specials and discount deals.

Assisted counter staff in packing ready orders and distributing to customers.

Operated and sanitized kitchen and food preparation equipment.

Made change and issued receipts or tickets to customers for each transaction.

Maintained current knowledge of pre-check and cashiering procedures.

Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently.

Checked identification for proof-of-age for alcohol and tobacco sales.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Cashier 10/2017 to 04/2019

Dollar Kings – Arleta,CA

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes.

Answered questions about store policies and addressed customer concerns.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Greeted over [30] patients per day.

Performed cash, card and check transactions to complete customer purchases.

EDUCATION

Degree: Medical Assisting

UEI College - Encino, CA

High School Diploma 06/2019

James Monroe High School - North Hills, CA

CERTIFICATIONS/SKILLS

BLS CERTIFICATION

Medical Terminology

Clinical and Operational Judgement Cleaning and Organizing

Problem Anticipation and Resolution Customer Service

Microsoft Outlook

Learning Strategies

Work History

Medical Assistant

HIPAA Compliance

Active Listening

Critical Thinking

Height and Weight Measurement

Pulse Oximetry

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