MICHELLE M SYKES

Johnson City, TN ***** 423-***-**** ad24lm@r.postjobfree.com WWW: Bold Profile

A knowledgeable and dedicated customer service professional with experience in the Medical billing industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Customer Service Agent, 01/2023 - 10/2023

Advanced Call Center Technology – Johnson City, TN Maintains confidentiality; keeps emotions under control Speaks clearly and persuasively in positive or negative situations Responds quickly and effectively to customers while multi-tasking documents and enter data conveyed by customer

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Meets clients' specific quality standards.

Team member, 07/2016 - 03/2021

Arby's – Indian Trail, NC

Operated cash register to itemize and total customers' purchases Served fresh, hot food with a smile in atimely manner Performed general maintenance duties, including mopping floors, washing dishes, and wiping countertops. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Front End Associate, 08/2013 - 01/2015

Harris Teeter – Wesley Chapel, NC

Helped customers complete purchases, locate items, and join reward programs. Answered questions about store policies and addressed customer concerns. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. PROFESSIONAL SUMMARY

WORK HISTORY

Stock Associate and Cashier, 07/2010 - 05/2013

Wal-Mart Super Center – Indian Trail, NC

Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Set up new sales displays each week with fresh merchandise. Stocked, tagged and displayed merchandise as required. Medical Records Clerk, 06/2004 - 03/2008

United Methodist Village – Lawrenceville, Il

Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Analyzed complex medical records to identify discrepancies in accuracy and completeness. Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

Generated and maintained statistical data related to medical records. Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Medical Records/ Billing Clerk, 10/2002 - 04/2004

Dr. Roy DeFries – Evansville, IN

Posted payments and collections on regular basis.

Collected payments and applied to patient accounts. Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.

Input data into computer programs and filing systems. Utilized electronic medical record systems to store, retrieve and process patient data. Correctly coded and billed medical claims for various hospital and nursing facilities. Tracked and monitored requests for medical records release. Associate of Applied Science: Health Information Technology, 03/2002 Indiana Business College/Harrison College - Evansville, IN 3.5 GPA

Coding Specialist Diploma: Medical Coding, 08/1996 Indiana Business College/Harrison College - Vincennes, IN 4.0 GPA

EDUCATION

Medical Terminology

Medical Billing and Coding

Data Entry

Administrative and Clerical Support

HIPAA guidelines

Calm and Professional Under Pressure

Call Volume and Quality Metrics

Customer Service Excellence

Accounts Payable and Accounts Receivable

Microsoft Office Suite proficiency

SKILLS

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