Customer Care Service

Amadair Monkiewicz

Address: *** ***** ** ********, ** 02360

Phone: 508-***-****

Email: ***********@*******.***

https://www.linkedin.com/in/amadair-monkiewicz-4a95a3123

Current Job: Private Aide (CNA)

Education:

Bachelor in Biology University of Cuiaba, Mato Grosso Brazil 2003

Objective

Seeking a challenging yet rewarding role where I can use my experience providing fast, accurate, and empathetic support to the customers.

Skill Highlights

●Solid foundation on customer care and relations

●Excellent talent for using strategies to work with the most difficult customers

●Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities

●Fluency in English, Portuguese fluent with excellent communication skills both verbal and oral. Intermediate Spanish Proficiency in computer skills

●Highly motivated and driven to achieve set goals and targets

Professional experience

April 2023 - August 2021. Ambassador at Newton-Wellesley Hospital- VPNE Parking Solutions

●Actively greets patients, family/visitors,and staff in a polite, professional, friendly and welcoming manner

●Screen staff, patients and visitors as indicated by NWH procedure and provide information and direction as appropriate. Providing technological support

●Demonstrates good customer service to all patients and other staffs in a professional manner at all times

●Communicate and enforce entrance policies, which includes universal masking and visitor restrictions

●Performs other duties as assigned within the scope of the Hospital Ambassador role

●Respect and maintains patient confidentiality at all time

Contact this candidate