James Burke

Looking for flooring shop manager, sales position, sales manager, project manager,

or installation manager. I have also been a flooring shop owner for many years. I have done it all. I have over 35 years experience in the flooring industry from being a multi crew installer to a C-54 licensed contractor multi crew installer. I opened up my own flooring retail shop was very successful with this. Then went to sales, Sales Management, installation supervisor as well as project manager in the flooring industry, to running three retail flooring shops from sales, showing materials to customers. On site measurements, drawings sketches of projects . Collecting Deposits, COD. Job cost materials and labor. To quality control. I supervised Hotel work for the Westin in the Hilton Hotels for long period Of time installing carpet and hard surface from walls to showers to wainscotes. You name it I have done it in the flooring industry. Since 1989. Corona, CA 92881

ad24kh@r.postjobfree.com

+1-951-***-****

I have over 35 years experience in the flooring industry. I was a licensed installer for many years, operated my own shop with great success. I have been a manager of three different flooring shops as well as sales manager and internet manager. I also have been rep experience in this industry maintaining many accounts. It would be very hard to find somebody with my experience. When it comes to sales and closing deals I have a 7 out of 10 closing rate. That's because I know how to explain a job from start to finish, no surprises but more importantly, I build relationships with my customers because that is what it is about. If you cannot earn the trust of your customers you won't keep them coming back and referrals will not be given to you. Not only was I an outstanding flooring installer in my day I'm even better at sales and dealing with customers . With the experience that I have picked up through all the phases in this industry has helped me with supervising job sites as well as hotels that I have done. The experience that I've picked up in the flooring industry through 35 years makes me more knowledgeable than most people in this industry because at the end of the day it all boils down to experience and building relationships. Authorized to work in the US for any employer

Work Experience

General Manager

Americas Finest Carpet Company - Temecula, CA

May 2022 to Present

I manage America's Finest carpet company. I deal with all the daily sales with customers coming in the showroom. I set appointments up and go out and do in-house measurements from carpet to hard surface . I manage the jobs from start to finish. When I need to, I go out and supervise the installers when they have questions about the job. I also do the sketches and diagrams. I collect deposits and COD's. I do weekly and monthly sales reports. I also meet with my reps on new material that is coming in as well as existing material and pricing. I also am trained in RFMS AND ROLLEMASTER in the flooring industry with these two programs.

Sales Rep and supervisor.

National Apartment Flooring - Los Angeles, CA

January 2021 to January 2022

When I was at National apartment flooring I supervised Floor Covering installations with installers. I also was project manager on many job sites due to the size of the projects and the amount of installers we had on these projects. They ranged from low end to high-end apartments and Condominiums, to managing other projects such as gyms and other commercial buildings for retail businesses. I also maintained the accounts with the engineers and the leasing departments as well as bringing them new material and pricing. With this job I also brought in four new properties. Three of the properties were lost to other competitors, and I brought them back because of my consistency with customer service, knowledge of the flooring industry but more importantly building a relationship and earning their trust back. The fourth property had over 2300 units and was downtown LA. My territories were as North as Van Nuys and the South as North County of San diego. I spent a lot of time driving when I was maintaining these accounts. I also am certified to drive a forklift. I also loaded up installers with their material when needed,conducted installer meetings about safety and other concerns ongoing at this time. Internet Sales Manager

Carpet Club Escondido - Escondido, CA

March 2018 to November 2020

When I went to work for carpet Club this is where I learned the RFMS system for the flooring industry. With this job I dealt with sales and internet sales: Yelp, Facebook and Google. I dealt with customers on a daily basis showing them all types of floor covering. Setting up measurement appointments in house and meeting customers and discussing their needs and concerns and how the job would proceed . I took in COD's and deposits. This job was straight sales and I also did a lot of job walks when jobs were complete that I had sold. I made six figures a year selling at this at this job. Installation Coordinator

Empire today - Santa Fe Springs, CA

January 2015 to December 2017

I assigned work to installers. To be exact, 135 flooring Crews. I printed work orders for installers. Made calls and scheduled work to customers. Walk jobs and kept track and made sure quality control was kept up. I also drove a forklift when needed loading flooring guys out. I did inventory stock on all material and merchandise. I also collected COD's when needed. I was in charge of dealing with situations when job sites went bad and 99% of the time I made the jobs right. This was because of my knowledge and being able to relate to the customers as they would relate to me and understanding situations and knowing how to handle them correctly.

Retail floor covering shop owner

Priced Right carpet and tile. - Cathedral City, CA September 2002 to June 2015

I opened up my floor covering shop on $10,000 and at the highest point did right at 2 million a year . I also did new construction work for World Development in the desert. My flooring shop was a full retail shop we carried Shaw flooring, Mohawk Flooring, hard surface and carpets. This included all major hard surface :Tile Distributors, Daltile, Bedrosian tile, Marina and Emser tile. I had many installation Crews working for me. It was very successful during this time. Between residential and new construction commercial work my shop was ranked number three in sales with all the major distributors. And with this I dealt with customers on a daily basis, worked weekends,almost 7 days a week. Alot of the time I had many appointments late in the evening. I did onsite measurements and delivered material to customers. You name it,I did it. This business was my life and I also went out on installs when I could not get work covered because I was that busy. And this shop is where I really learned communication skills dealing with the public at this point in my life I was a young man. And by opening this flooring shop up and having this shop for as long as I did it really did mold me into what I have became today with my knowledge. I constantly learned new skills and that is a constant in my life because the flooring industry is constantly changing. You can never know enough.

License tile center

CW Horton construction - South San Francisco, CA

December 1997 to January 2015

With my c54 contractors license, I did the Hilton Hotels and Westin Hotels all over the United states. I installed 99,000 ft of tile in the Westin Denver Colorado, 73,000 yd of carpet on the Hilton Hotel and Casino in Laughlin Nevada. Thousands of yards and thousands of feet of tile in Hilton Head South Carolina. Close to 20,000 yards of carpet in Harrisburg Pennsylvania. Thousands of feet and yards of carpet in the Hilton in San Francisco California. During parts of this time I also had my floor covering shop Priced Right tile and carpet I was still operating. And with all of this I sat in many meetings with presidents and vice presidents for the hotels and hotel management as well as Horton construction I was working for during this entire time. I supervised 26 employees and made sure that I held them to a high standard of workmanship and I also installed when I was on these properties. I also did the payroll and accounting for my employees and job costs. This was a very fast pace, high demand account during this time while I had these hotels.

Flooring Installer

Home centers interior - Palm Desert, CA

January 1992 to December 1996

I was installing floor tile travertine. I was also installing carpet and sheet vinyl in new construction homes all over Southern California.

Flooring installer

New Horizon Carpets - Hemet, CA

January 1989 to February 1992

This is when I went to work for my father and my brother as a flooring installer/ helper. This is where I learned to install carpet and sheet vinyl. As time progressed, we as a team moved into hard surface and became a multi-crew which was very hard to find at this time. My father came from an era when he was one of the last guys who knew how to sew carpet together. My father was very old school that's how I was brought up and this is how I was trained in the flooring trade. But I have taken his work ethic and what he taught me forward in my life.

Education

C54 special contractors license in Tile.

Glock School - Remote

March 1997 to June 2015

High School in General education

Palm Springs High School - Palm Springs, CA

September 1986 to January 1989

Skills

• Account management

• Territory management

• Business development

• CRM software

• Salesforce

• Recruiting

• Mentoring

• Guest relations

• Succession planning

• Product development

• Supervising experience

• Presentation skills

• Social media management