Rebecca Merrow-King

*-** **** *** **** Island City,NY 646-***-**** ad24k9@r.postjobfree.com

References available upon request

SUMMARY:

Proactive and highly organized client-centric professional with 10+ years of customer service and communications experience, background in hospitality and sales. EXPERIENCE:

Receptionist/Administrative Assistant Multiple Contracts 2014- Present

• Planned meetings and prepared conference rooms, rescheduling and canceling requests as necessary

• Processed daily lunch orders and catering deliveries

• Served as a central point of contact for all outside vendors and visitors needing to gain access to the building

• Provided customer service for inbound and outbound calls, answered questions and provided basic troubleshooting assistance

• Received and communicated a high volume of internal and external communications including email and post

• Maintained inventory of office supplies and pantry items, keeping common areas stocked and organized

• Coordinated onsite facility maintenance, office security, cleaning, and problem resolution

• Managed appointment books and troubleshooted system errors including merging profiles and payment collections

• Utilized Microsoft Office to communicate and document inventory, sales, and schedules Account Executive/Sales Century Consulting Services 7/2022-8/2023

• Worked warm inbound leads expressing an explicit need for debt consolidation

• Used tactical empathy and active listening to serve each client’s individual goals and challenges

• Organized schedule to maximize workflow, utilizing SalesForce and HubSpot

• Integrated pilot of HubSpot and worked with leadership to provide feedback and ensure quality control

• Maintained an average 20% conversion

Manager Croton Corners 5/2021-11/2021

• Managed social media including; taking and editing photos, creating graphic posts in Canva, Optimized posts using hashtags and schedules resulting in a 1414.29% increase within 4 months

• Created employee handbook/code of conduct including master recipe list, and opening/closing checklists (sample available upon request)

• Trained and mentored staff in soda/float/and milkshake crafting, and maintaining health code standards

• Created custom gift baskets from store merchandise

• Documented all incoming deliveries, audited inventory, and placed order requests

• Rearranged products, assessed inventory, and ran promotions to drive sales

• Cultivated a team motivated to create a safe, positive experience for all

• Worked with owners to create a store featuring a soda shop, arcade and general store. Barista/Catering Restaurant Associates - 2/2019-4/2022

• Prepared and served specialty coffee beverages including Starbucks, Lavazza and Illy

• Oversaw coffee-counter, food, cutlery, and product replenishment

• Operated a POS system and coffee machinery

• Assisted with both seasonal and brand marketing displays

• Catered; including bartending/serving at events, setting up corporate meals, and delivering private party tray service to executive clients

Skills, Softwares and Certifications:

Microsoft/Google suites, Canva, Salesforce, Hubspot, proofreading, data entry, woodworking, singing/songwriting, First Aid/CPR/AED

EDUCATION:

Borough of Manhattan Community College Early Childhood Education - 9/2016-5/2017