Princess Huston

Macon, GA *****

ad24jj@r.postjobfree.com

+1-470-***-****

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer service satisfaction by delivering top- notch service and unparalleled support. Proficient in customer service best practices and related options. Effiectively drives revenue with skilled promotional and problem-solving abilities. Work Experience

Teacher/Team Leader

Bethlehem Elementary School - Locust Grove, GA

June 2021 to December 2023

Objective- Innovative professional with a strong track record of improving test scores by adapting teaching methods to students needs. Able to develop personal relationships with students and build their confidence in their abilities. Looking to support the school's mission by creating a personal, engaging learning environment that celebrates students unique talents and ideas.

• Plan and designed standards-based lessons for diverse group of learners

• Teach daily lessons with multiple modalities to target various learning styles, raising average grades by 25% in one year

• Assess 22 students progress throughout the term and work closely with other staff to efficiently plan and coordinate work

• Trained new teachers on my team in project-based learning, wellness through movement, and integrating technology into daily lessons

• 2nd grade Grade level chair

• Volunteered time to extra curricular activities like the Cheer Team Work from Home Customer Service Representative

Lowe's - Atlanta, GA

May 2021 to July 2022

• Enhanced customer engagement by 37% via GoToMeeting or Zoom virtual meetings with customers

• Improved tracking and resolution of customers issues by 23% by using Salesforce for CRM

• Handled an average of 220 calls per week using RingCentral with an 85% resolution rate on the first contact

• Assisted in developing a new remote training program, increasing new hire efficiency by 35% Teaching Assistant

Chapel Hill Middle School

August 2020 to June 2022

• Ensured all students fully comprehended the curriculum and provided individualized support to students who required extra guidance

• Collaborated with other teachers to tailor lesson plans to updated curriculum objectives in a 800+ student school

• Menotred struggling students and supported their mental well-being with healthy coping strategies and regular check-ins

• Volunteered time to extra curricular activities like the Dance Team Call Center Customer Service Representative

TTEC

December 2018 to May 2021

• Properly directed 100 inbound calls daily in phone ques to improve call flow.

• Made reasonable procudre expectations to accommodate unusual customer request.

• Provided accurate and appropriate information in response to customer inquiries

• Developed effective relationships with all call center departments through communication.

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

Cashier (Part-time)

Bath & Body Works - Carrollton, GA

October 2019 to January 2020

• Greeted customers as they entered the store, and immediately helped them with asking if they needed a cart or letting them know all the sales that we had for that day

• Achieved a 98% customer approval rating with a compassionate and empathetic approach

• Stayed up-to-date on all currents sales offered and proactively made reccommendations to customers based on their interest

• Exceeded personal sale goals by 10% on average by setting ambitious and organized goals weekly

• Traveled 15% of the time to assist short-staffed area stores Office Manager/ Receptionist/Teacher

Carla's Daycare - Macon, GA

May 2013 to August 2016

Duties and Accomplishments:

• Maintain the day-to-day operations for a childcare facility, including human resources, accounting, administrative, logistics, maintenance and purchasing functions.

• Recruit, hire and train staff on office operations and procedures.

• Monitor work activities and operations to ensure that the practice successfully meets its overall objectives.

• Handle, track and process all accounts receivables and accounts payables.

• Answer telephones, operate all office equipment and handle customer inquiries.

• Greet and welcome all visitors.

• Maintain employee records.

Year 2014-2016 (I began teaching)

• Working with 2-3 yr old

• Teaching sight words

• ABC’s/ Numbers

• Potty training

• Learning how to spell the name/ trace or write it

• Teaching them their address and telephone number

• Doing arts/craft

• Fun activities (show and tell, talent shows, musical chairs..etc) Education

Bachelor's in Sociology

University of West Georgia

January 2016 to December 2019

Skills

• Customer Service (5 years)

• Documentation

• Organizational Skills

• Time Management

• Customer Service Skills

• Retail Sales (3 years)

• Experience with Children

• Computer Skills

• Communications Skills

• Toddler Care

• Google Suite

• Childcare

• Teaching

• Payroll

• Purchasing

• Accounts Payable

• Accounts Receivable

• Bookkeeping

• Sales

• Retail sales

• Customer service

• Cash register

• Cash handling

• Human resources

• Marketing

• Personal assistant experience

Certifications and Licenses

Driver's License

Assessments

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

December 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Workplace safety — Proficient

March 2020

Using safe practices at work

Full results: Proficient

Work motivation — Proficient

May 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills MS Excel, MS Word, MS PowerPoint, MS Outlook, Accounts Payable, Accounts Receivable, Training and Development, Customer Service, Administrative Assistant, Accounting, CPR, Bookkeeping, Management, Team Building. Marketing, Time Keeping, Computer Skills, Communication Skills, Recruiting, Staffing.

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