CUSTOMER SERVICE PROVIDER

Chicago, IL.

312-***-****

ad24je@r.postjobfree.com

Objective

To obtain an entry level position that utilizes my excellent customer service skills, coupled with my determination and will to provide the best service to increase the organization's bottom line.

Experience

GITY Electric Co. (family business) Chicago, IL. Contingent Electrician Assistant 2023 to Present

· Contributed to GITY Electric, Co., a family business and leading electrical company, as an apprentice assistant committed to mastering the intricacies of the electrical trade. Engaged in hands-on learning experiences under the mentorship of seasoned professionals, gaining proficiency in installing, repairing, and maintaining electrical systems.

· Acquired comprehensive knowledge of electrical systems, wiring, and components through active participation in apprenticeship programs.

· Ensuring precise execution of electrical installations.

· Collaborated with senior electricians to troubleshoot and resolve complex electrical issues, honing troubleshooting and problem-solving skills.

· Maintained a strong commitment to safety protocols and regulations, promoting a secure work environment for both team members and clients.

· Assisted in the installation and maintenance of electrical fixtures, ensuring compliance with industry standards and client specifications.

· This apprenticeship at GITY Electric Co. has equipped me with a solid foundation in electrical work, a commitment to safety, and the ability to contribute effectively to diverse projects in the field. Ready to leverage this experience for continued professional growth in the electrical industry.

· Amplify Tutoring Inc., Esmond Elementary School, Chicago, IL., Reading Tutor August 2022 to December 2023

· Worked with grades KDG- 5th; 4 - 5 students per group

· Created spreadsheets for student’s roster

· Built strong rapport with students and staff

· Followed set lesson plans

· Observed in class session with teacher present to ensure students understanding

· Inputted updated student scores, notes

· Prepared student assignments by printing and copying

· Practiced social and emotional learning

Amazon Fresh - Naperville, IL. Paleo Zone Lead, November 2021 to Present

· Shift Lead of two departments, meat & seafood and produce.

· Monitored and followed up on processes being run throughout the shift on our Touch Computer Device by Amazon Fresh Associates

· Kept counts of inventory, receive shipments, stocking/ stowing

· Captured and prepared orders

· Processed culling/quality check of products and perform Expiry to ensure freshness

· Executed Bin Audits to keep counts correct

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· Wipe down/ sanitize out work area(s)

Amazon.com - Chicago, IL. Delivery Driver, August 2021 to September 2021

· Delivered packages and provided logistical customer service to customers

Ann & Robert H. Lurie Children's Hospital Chicago, IL., Patient Care Coordinator June 2019 to May 2021

· Roomed, tracked patients, triaged messages to nurses, cleaned and disinfected exam rooms, prepared paperwork for each visit, and stocked items in their proper place.

Nordstrom - Chicago, IL., Seasonal Cashier/Customer Service June 2018 to August 2018

· Cashier - work with POS systems

· Supported - maintained store appearance

· Stocked retail items

· Errands performed throughout store

· Customer service - engaging and assisting customers throughout their shopping experience.

Education

Tricoci University of Beauty Culture - Chicago - Chicago, IL., April 2021 to December 2021

· Licensure in Esthetics

University of Pine Bluff in Arkansas - Pine Bluff, AR., 2014 –2018

· BIOLOGY PRE-MED

Simeon Career Academy - Chicago, IL., 2010 - 2014

· DIPLOMA in Information Technology Simeon Career Academy - Chicago, IL

Skills & abilities

· Excellent communication

· Leadership experience

· Teamwork

· Critical thinking

· Problem solving

· Take initiative

· Active listening

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