Kimm Woolford

**** ******* ***

Charlotte North Carolina 28269

ad24jc@r.postjobfree.com

Experience

Verizon Communications

Charlotte, NC

Customer Advocate

****-****

-Answering inbound call inquiries from customers regarding mobile products

-Accepting and processing payments for equipment or services

-Handling escalated matters with quick resolutions Union County Department of Social Services Monroe, NC Income Maintenance Caseworker II

2015-2017

-Perform intake processing and review functions in the income maintenance program

-Interview and verify client information to determine eligibility

-Complete scheduled program reviews

-Utilize NC Fast system to determine client’s certification period

-Managed a caseload of 30-50 cases per month

Child and Youth Development Centers Fort Bragg, NC Program Assistant

2013-2015

-Instructed, led and facilitated program activities for toddlers

-Promoted safety, fitness, health and nutrition while supervising indoor/outdoor activities

-Weekly reporting including: attendance, medication and daily ratio forms U S Census Department Fayetteville, NC

Assistant Crew Leader/Fingerprint Specialist

2010

-Fingerprinted prospective employees for positions with the US Census Bureau

-Managed and trained team of 17 specialists

Cingular Wireless Fayetteville, NC

Customer Service Specialist

2004-2007

-Acted as a liaison between clients and staff while screening calls

-Obtained and evaluated relevant information to handle product and service inquiries

-Trained agents on how to adequately address problems over the phone via Excel, PowerPoint and Word Nextel Communications Temple, TX

Collections Representative II

2001-2003

-Implemented one call resolution to ensure quality customer service

-Accepted and processed payments of high volume inbound callers

-Interacted with various teams to within the organization as well as financial institutions Education

Wilmington University New Castle, DE

Bachelor of Science-Organizational Dynamics 2015

Kimm Woolford

6411 Sackett Way

Charlotte North Carolina 28269

ad24jc@r.postjobfree.com

Fayetteville Technical Community College Fayetteville, NC Associate of Applied Science-Human Services 2012

Technical

Microsoft Office: Word, Excel, PowerPoint

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