Shavonda M James

ad24j5@r.postjobfree.com

502-***-****

Summary of Qualifications:

Demonstrated ability to learn new procedures and office programs quickly.

Proven leadership skills.

Versatile and resourceful team player.

Proficient in Microsoft Office Applications, Access

Knowledge of payment processing

Associates Degree of science

Professional Experience:

2013-2014 ADP

Utilized the telephone system providing excellent customer service.

Accurately entered applicants information for new enrollments

Operate a PC to obtain and extract information.

2011-2012 Accent Marketing

Customer Service Representative Jeffersonville, IN

Research and analyze data to address customer service issues.

Provide customer service and ensure their satisfaction of product.

Operate a PC to obtain and extract information.

2010-2011 H&R Block

Customer Service Representative Louisville, KY

Responsible for handling cash and card transactions.

Assisted in product inventory.

Utilized the telephone system throughout the workday.

Performed additional duties as directed using the calculator and navigating the internet.

2009-2011 Charitable Resource foundation New Albany, IN

Customer Service Representative

Trained new personnel in department procedures.

Retrieved pledges and processed to requested charities.

Excellent customer service.

1997-2010 Self-Employed Louisville, KY

Customer Service Representative

Created a safe environment for clients to accomplish their activities

Transported clients to appointments as necessary.

Verified all premiums and retrieved payments.

Promoted good behavior with positive reinforcements.

On-call customer service representative on a 24 hour basis