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Financial Aid Customer Service

Location:
Orlando, FL
Posted:
January 26, 2024

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Resume:

January **, ****

To Whom It May Concern:

Please find attached my resume below. As indicated on my resume I have worked in the school business for close to thirty years. I possess many years of experience in customer service and working with the public. I possess knowledge of Micro-Soft Office, Quick-Books, and various other computer software programs.

I am very friendly and outgoing and consider myself a “people person.” I am very detail oriented, a self-starter, fast learner, and highly dependable, and trustworthy.

I would welcome the opportunity to meet with you to further discuss my qualifications and believe I would be a great asset to your company.

You may reach me at 502-***-**** or email at: ad24id@r.postjobfree.com

Sincerely,

Melissa C. Bingham

Resume

Melissa C. Bingham

2227 South Pope Lick Road

Louisville, KY 40299

502-***-****

Employment History:

February 2023 Office Manager at Trailers To Go. Responsibilities included overseeing

December 2023 daily accounting operations. Selling utility, enclosed, and dump trailers. Paying bills, taking customer payments, making bank deposits, running payroll. Operating a tractor to load bulk mulch and topsoil into customers trucks and trailers. Assisting with advertising and maintaining up to date website.

October 2021 Financial Aid Manager at Galen College of Nursing. Responsibilities February 2023 included Management of six Financial Aid Advisors and two Bursar’s.

Training financial aid staff, overseeing packaging of federal and state aid. Processing state grants and certifying eligibility of Veterans Educational Benefits. Presenting at new student Orientation. Assisting the School Director in other phases of Financial Aid Management as necessary.

March 2021 Financial Aid Advisor at Galen College of Nursing. Responsibilities

October 2021 included meeting with new and current students. Assisting in the completion of the FAFSA form. Answering student questions and collecting any necessary documents to complete verification. Assisting in determining State Grant eligibility and submitting data to the state for grant payments. Assist the Financial Aid Director in other phases of financial aid management as necessary.

November 2002 School Administrator at Trend Setters Academy of Beauty Culture, Inc.

November 2019 Responsibilities included management and oversight of daily operations, financial dispensation of daily accounting, making daily bank deposits, and disbursement of outstanding liabilities. Utilizing Quick Books software to process weekly payroll, and filing monthly, quarterly, and annual payroll tax forms. Staying abreast of state, federal, and accrediting agency rules and regulations. Over-seeing enrollment and financial aid operations, preparing and submitting accreditation agency self-studies, working directly with accreditation team during renewal of accreditation visits, preparing reports for annual independent auditors audit of financial statements, and all other facets of school operations as necessary.

October 1998 Financial Aid Director at Louisville Technical Institute. Responsibilities

October 2002 include management of all Title IV programs consisting of Federal Pell, SEOG, and the Federal Perkins, FFELP, and Direct loan programs, management of state grants, scholarships, and veterans educational benefits, assisting the Fiscal Officer in the yearly completion of the FISAP report and internal audits, use of all phases of the Department of Education’s ED express Software, development and implementation of the Financial Aid Policies and Procedures Manual and Default Management Plan, supervision and training of the financial aid office staff, construction of student expense budgets, staying abreast of changes in federal and state regulations, and attending quarterly Financial Aid Director’s meetings.

October 1994 Corporate Financial Aid Director at Galen Health Institutes, Inc.

October 1998 Responsibilities included: technical support and supervision of all phases of Title IV financial aid management and veterans educational benefits in each of three campuses financial aid departments located in three different states, traveling to and performing audits and providing necessary training to financial aid staff, reviewing each campuses financial aid files prior to processing to ensure accuracy and compliance with federal and state rules and regulations, preparation of the Financial Aid Policies and Procedures Manual and Default Management Plan, implementation of the Federal Direct Loan Program.

October 1993 Financial Aid Director at Computer Education Services, Inc.

October 1994 Responsibilities included implementation of the Financial Aid Office, management of all Title IV Programs consisting of the Federal Pell grant and FFELP programs, development of financial aid forms and applications monitoring agency payments including JTPA, Dislocated Workers, Department for the Blind, and the Department of Vocational Rehabilitation, and invoicing those agencies for payment when due. Monitoring student cash payments and Veterans Educational Benefits, authorizing disbursements, maintaining Pell and student loan logs and check registers, performing verification and monitoring satisfactory academic progress, developing and maintaining the Financial Aid Policies and Procedures Manual and Default Management Plan, interviewing new students and determining eligibility for Title IV funds, use of all phases of Electronic Data Exchange including transmitting electronic applications for federal student aid, importing electronic Student Aid Reports, transmitting and receiving electronic Pell payment records, and constructing student expense budgets.

January 1992 Financial Aid Officer at Sullivan University. Responsibilities included

October 1993 interviewing new students, conducting financial aid workshops, performing need analysis, packaging new students for federal aid, performing follow-up and tracking outstanding paperwork.

November 1991 Financial Aid Director at Kentucky Polytechnic Institute. Responsibilities

January 1992 included management of all Title IV programs including Federal Pell grant, FSEOG, FCWS, and federal student loans, authorizing disbursements, maintaining Pell and campus based disbursement rosters, student loan log books, and check registers, use of all phases of Electronic Data Exchange, assisting with completion of the FISAP, completing student confirmation reports, and Pell reconciliation.

March 1990 Associate Director of Financial Aid at Sullivan University. Responsibilities

November 1991 included interviewing new students, conducting financial aid workshops, performing need analysis, processing Applications for Federal Student Aid, certifying loan applications, performing follow-up and tracking outstanding paperwork, oversee financial aid office when the Director was away.

December 1989 Financial Aid Officer at Kentucky Polytechnic Institute. Responsibilities

March 1990 included interviewing new students, processing financial aid applications, certifying loan applications, tracking outstanding paperwork, completing financial aid transcript request, assisting with transfer from a servicer to in-house awards.

September 1986 Financial Aid Officer at Health Careers Institute. Responsibilities included

June 1989 interviewing new students, processing financial aid applications, certifying loan applications, completing financial aid transcripts, tracking files for incomplete paperwork, assisting with transfer from a servicer to in-house awards, and assisting with all other phases of financial aid as needed.

Education Doss High School 1986

Sullivan University 72 credit hours

Professional Member of the Kentucky and Southern Association of Financial Aid

Organizations Administrators and served a three-year term as the Proprietary School Representative.

Hobbies: Cooking, fishing, boating, and gardening



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