Lo Ricks

PROFESSIONAL SUMMARY:

Lo Ricks is an IT Professional with over 12 years of experience as a Business Analyst, Systems Engineer and

Software Engineer for a variety of enterprise organizations in Healthcare, Government, and

Telecommunications. She is very comfortable working with business intelligence environments, managing

and supporting PMO projects through their full life cycle using Waterfall methodology and the Software

Development Life Cycle (SDLC), using ETL and has had exposure to various data warehousing environments.

As a Project Manager, she has consistently delivered projects on-time and within budget while being able to

comfortably interact and collaborate with various teams and customers throughout an organization. She is

very well-spoken and enjoys working in both team-driven and independent environments that allow her to

manage technical projects involving data analysis and SQL queries.

TECHNICAL SUMMARY:

Databases/Languages: Oracle, Sybase, Access, SQL Server, DB2, PL/SQL, C/C++, COBOL, C &

Bourne Shells, HTML, Java, SQL, TCP/IP, ODBC, UNIX, ASP, VBScript, XML, C#, Thin Client,

Terminals

Tools: Test Director, Dreamweaver, Cognos, PowerPlay, Visualizer, ReportNet, SAP/BW/FI/CO,

Merant PVCS Tracker, Natural, Version Manager, Hyperion, Essbase, WebTrends, FTP Opnet, IIS,

Adobe, CorelWebServices, .NET, CVS, PerForce, Visual Studio, Crystal Reports, Business

Objects, Siebel, SOAP, SAS, Microsoft Office, MS Project, Windows XP/Vista/7, Websphere

Networks: Nortel, Cisco, DMS, EWSD, Kenan Arbor BP, Architel ASAp, Lucent Billdats, Apache

EDUCATION:

M.S. in Information System Technology, George Washington University, Washington, DC

(Graduated) 2004

B.S. in Business Administration, University of Colorado, Boulder, CO (Graduated) 1992

CERTIFICATIONS:

EDS Systems Engineering Development (Completed) 1993

CPR certification, 2011

PROFESSIONAL EXPERIENCE:

R7 Enterprise, LLC,Project Manager, 06/2008 to Present

• Maintenance of the website, respond to emails and web traffic requests.

• Aggressive marketing and selling travel (airfare, hotel, rental cars and vacations) via an online

website.

• Selling popular goods and services on an online shopping portal using referrals and MLM

strategy.

Employer: Symmetry Staffing/Tangible Software, 04/2008 to 09/2009

Sr. Quality Assurance Analyst & Business Development

• Design, maintain and execute test cases/scenarios based on technical design requirements

and test strategy for JAVA, C#, .Net, Sharepoint and SQL Server based architecture; Create

and maintain project test plan; Develop SQL scripts, data sets, and utilities required to increase

test efficiency; Define and build test environments by deploying source code and web services

files;

• Perform system, functional, integration and regression testing in a timely and efficient manner;

Identify, document and resolve software defects and functional issues in accordance with test

plans and Quality Assurance guidelines; Support UAT testing efforts; Facilitate in the resolution

of software defects and system related problems.

Employer: International Flair, Sales & Marketing Manager, 04/2003 to 02/2008

• Marketing and collateral design for boots and fashion accessories for various tradeshows and

conventions

• Managed, tracked and worked with suppliers to determine pricing

Employer:Manpower, Production Assistant, 05/2006 to 07/2006

• Creation and production of business newsletters and service programs.

Employer: SPARKS, Conference Support, 09/05/2002 to 03/01/2003, 01/2006 to 01/2007

• Assisted in execution of Conference planning and tasks for clients

• Information gathering, documenting, maintaining status reports for speaker engagements and

requirements

• Communicated with executives to determine daily needs and tasks

• Updating database with Conference details

Employer: VEDIOR, 03/2003 to 03/2004

SAPPHIRE Technologies, Sr. Business Analyst & Project Manager

• Responsible for writing and delivery of 4 out of 4, 25 to 55 pages requirement design

documents within deadline; Regularly applied changes and updates to 2 or more existing

requirement documents; Documents were approved by walkthrough team consisting of Sr.

Managers, Developers and Technical peers.(MS WORD,VISIO,MS EXCEL, MS Powerpoint,

COGNOS)

• Integration meetings that required use of ETL for data transformation for CRM databases –

converting data from one system to the next

• Task execution required regular application of systems analysis, multi-tasking, reverse

engineering to obtain requirements for functional designs based on the business rules and

business KPI and metrics; Played key role interviewing stakeholders and business users to

produce metrics through KPI to create dashboard reporting in COGNOS.

• Liaison between developers and stakeholders to ensure functional requirement were accurately

translated into technical design for executive dashboard and data mart; Project technical

platform was COGNOS web-based applications with SAS, ORACLE, UNIX backend

incorporating SAP/BW, WebTrends and SIEBEL cyclical feeds.

Employer: Lucent Technologies, Kenan Systems, Sr. Software Engineer &

Management Consultant, 09/1999 to 04/2002

• Worked as a Sr. Consultant in the Professional Services division to build and support enterprise

financial billing software used to generate cyclical client bills. The role included development,

deployment, process engineering, supported PMO projects, product management and

configuration, research and reporting, requirement documentation, resolution of software and

hardware issues, data analysis and performance testing. (UNIX,JAVA,ORACLE,SYBASE)

• Managed project status; Tracked project updates with clients and management; Complied to

configuration management related responsibilities. Directed and mentored less experienced

colleagues on problem solving and troubleshooting methods and configuration guidelines for

solution delivery to clients.

• Using ETL to prepare and load databases from warehouses

Employer: Architel Systems Corporation, Software Engineer I & II, 06/1996 to

09/1999

• Served as Team Lead responsible for developing provisioning software programs that

automated voice and service provisioning. Using a joint application development approach

(JAD), worked with stakeholders to perform requirements gathering, analysis and

documentation of user and software requirements;

• Responsible for configuration and management of communication and billing application

components and processes. Specific duties included creation of UNIX shell scripts, SQL

queries ( ORACLE & SYBASE), system and database tools as well as development of UAT test

cases test procedures and expected test results from requirements and design documentation.

• Supported communications service provider client in pre/post production testing of order

provisioning software. Troubleshot application bugs and implemented bug solutions.

Communicated regularly with client to provide project status of development and production

support tasks. Related duties included use of SQL queries (ORACLE & SYBASE), developing a

customized open server interface, which handled incoming Service Orders by translating them

from the native form into software’s format to establish communication services, utilizing UNIX

shell scripting, APIs, C, and source/version control.

Employer:Electronic Data Systems, Systems Engineer, 03/1992

to 05/1996

• Systems Engineer who interacted with client to define and create system and user

specifications documentation for Medicaid claims processing. Developed Medicaid audit

tracking reports and informational letters using NATURAL products, SQLPLUS, ORACLE, and

HP UNIX platforms. Conducted source code walk-through and recommended ways to improve

report response times as well as overall system efficiency and maintainability. Familiarity with

RUP methodology using Rational Rose.

• Acted as liaison between local government client and the developers during the stages of the

project life cycle to investigate and refine requirements and design documentation. Managed

project timeline and monitored project tasks progression. Worked directly with client and

stakeholders applying defined methodology throughout software life cycle providing pre and

post production support.

• Business Associate responsible for organizing, conducting and participating in user screen

reviews, process flows, conversions and training sessions on newly delivered application to

local government client; Generated System User guides, involved in generating training

documentation, System Maintenance manuals and UAT plans for client using company

specified guidelines. Involved in UAT, system, integration and conversion testing for several

local government clients operating on HP UNIX platforms

• System Engineer to handle systems administration and help desk production support duties for

client. Namely, performed report enhancements, monitored daily batch jobs, troubleshot and

corrected user and system interface problems plus maintained the system support handbook.

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