Customer Service Client
Resume:
Lori Schimpf
Aurora, IL *****
*********@*****.***
My background in management and client service, while working in a production environment provides me with leadership and organizational skills. My knowledge of windows based software applications provides me with a solid background for working in many different computer applications. I have many years of customer service and am comfortable and professional when dealing with the public. Work Experience
Release of Information Specialist
Midwest Medical Records Association - Aurora, IL
March 2019 to Present
Process medical record requests for patients, insurance companies and law firms. Understand and follow HIPAA guidelines as well as release of information laws. Processing to paper, CD, or protected portal through email. Also fax to physician offices and hospitals for continuing care. Answering all incoming calls, processing audit requests, screening mail for valid requests and preparing correspondence for rejected requests due to improper authorization.
Patient Access Rep
Presence Mercy Medical Center - Aurora, IL
July 2018 to March 2019
Register patients for Out Patient surgeries and procedures, obtain signatures from In patients, call for payments and Pre registration, running reports for registration errors and correcting. Registration process involves accurately entering patient data including CPT codes and ICD10 codes, selecting and running insurance for coverage.
In-patient therapy scheduler
Marionjoy - Downers Grove, IL
July 2015 to May 2018
Responsible for coordinating Occupational, Physical, and Speech therapy for all residents while accommodating all resident, doctor, and family requests; arranging shift changes and resident changes for therapists. Responsible for checking all therapy charges for accuracy, and correcting all discrepancies. Coordinating all family training sessions for discharging patients. Administrative Assistant/Scheduler Legacy
Rehab - Oswego, IL
2013 to 2015
Responsible for coordinating Occupational, Physical, and Speech therapy for all residents while accommodating all resident, doctor, and family requests. Arranging shift changes and resident changes for therapists. Communicating all changes and requests with Rehab manager, Tiller's Administration, and therapists. Supervisor
Goodwill Industries - Montgomery, IL
2010 to 2013
Responsible for overseeing associates, providing direction, training new hires, disciplinary actions, transportation, cash handling, nightly deposits, meeting sales and production goals daily. I have participated in Customer Service and Kaizen training.
Customer Service
Rentalmax - Aurora, IL
2000 to 2005
Responsibility for providing customer service to walk in customers; phone support for customer inquiries; knowledge and maintenance of inventory for incoming and outgoing products; interaction with other corporate facilities in an effort to find solutions to customer needs; maintaining balance of accounts payable and receivable; employee scheduling; payroll; cash handling and balancing. In addition, I was called upon to perform various duties of supervision during the absence of the store manager. Production Manager
S & S Computers, Inc - Aurora, IL
1994 to 2000
Responsible for maintaining workflow between computer, customer service, quality control, and shipping department; Additional managerial responsibilities included employee hiring; conducting periodic reviews; production scheduling; employee training; inventory control and supply purchasing. Production responsibilities included quality control; shipping and receiving of client and vendor materials; creating and printing mailing labels using Postal soft presort software and Siemens laser printer; as well as bursting and shipping of client materials. Education
Waubonsee Community College
2013
High School Diploma
West Aurora High School
1982
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