Pearl Jean-Pierre

Queens, New York

917-***-****

ad24gx@r.postjobfree.com

An ambitious and results-oriented professional looking to pursue a career in Information Technology. A resourceful, problem solver with 8+ years of customer service experience and demonstrated strengths in verbal and non-verbal communication. Currently pursuing CompTIA CYSA + certification, looking to leverage prior leadership and small business assistance experience into a career spent assuring the protection of individual and company assets and data.

EDUCATION

Per Scholas – May 2021

Cyber Security Program

Per Scholas – January 2019

IT Support/Networking

CUNY Kingsborough College – June 2018

Accounting Certificate

(Material covered: Accounting Fundamentals QuickBooks Pro, Tax Preparer)

CUNY Hunter College –September 2024

Have 124 credits

EXPERIENCE

Black Rock (Stefanani IT Solutions)- New York, NY- IT Support II

November 2022-January 2024

Performing on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

Setting up new users with equipment and providing new VDI accounts

Working with managers, human resources and the hardware team for the return of equipment from former employees

Installing, configuring, testing, maintaining monitoring, and troubleshooting client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

Providing swift and professional deskside and remote IT support via ServiceNow

Prada Corporate (Atrium Staffing)-New York, NY- IT Support II

August 2022-November 2022

iOS iphone and ipad set up via AirWatch and Apple ID for new employees

Provided Level 2 support using ServiceNow to manage all incoming trouble and request tickets in North America for 99 stores and 3 corporate locations

Remoted into systems to fix printer and scanner issues via LAPS

Added new employees to systems ensuring proper placement in groups via reference in Active Directory

Imaged workstations with three different images (Dell and Lenovo systems)

Set up workstations for new employees within the corporate environment from imaging to the installation of software.

Provided software installation and workstation support for Client Services division

NYCHHC (Orion Staffing)-Bronx, NY- Help Desk Analyst

November 2021-June-2022

Provided prompt, clear, and ongoing communication with end users to define clear expectations

Configured and troubleshooted POS devices while working with vendor to ensure connectivity.

Provided support to end users on a variety of issues ranging from hardware, software, network and account management

Ticket and workload management utilizing customer provided service ticketing system via ServiceNow

Provided software installing using software management system-SCCM

Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting

Troubleshooted mobility issues related to laptops and remote connectivity

Dell (Unisys) - New York, NY- Dell Certified Technician

April 2019 – March 2020

Through the use of a ticketing system able to manage service calls and contact the customers on their availability to perform hardware repairs for both residential and business clients.

Proficiency in break/fix of laptops and desktop computers.

Replacement of motherboards, memory and hard drives.

Ran diagnostics software and document the solution for future common issues.

Provided maintenance to Lexmark printers.

Provided outstanding service to Dell customers through the warranty program.

TECHNICAL SKILLS

Active Directory

Office 365

LAPS

SAP

SCCM

ServiceNow

POS systems

AirWatch

UPS Campus Ship

Cisco Packet Tracer

Network Configuration

Wireshark

VMware and Virtual Box

Batch Scripting

Adobe Suite, Microsoft Office, and Google Suite Proficient

SKILLS

Sales and Outreach

Strong Communication Skills

Project Management

CERTIFICATIONS

A +

Network +

Security +

ORGANIZATIONS

Women in Tech

Contact this candidate