Director of Operations, People Leader

Patrick W. Lumby

**** **** ***** **. ******** Park, KS 612-***-**** ********@*****.*** linkedin.com/in/patricklumby

PROFILE: Sr People Leader / Business & Relationship Builder

Data Driven, Servant/Transformational Leader with an Entrepreneurial Spirit. Extensive background in sales, operations and business ownership. A “People-Person” with a proven track record of building businesses by supporting and developing relationships, people and effective teams while delivering best-in-class results.

ACCOMPLISHMENTS AND RECOGNITION:

●Forbes Best Startup Employers (#5) and CNBC Top 100 Companies to Watch

●Successfully launched a new software service in Kansas City and built to market viability

●Secured funding to open and build own Verizon Retail business in 5 months

●Sales Associate to Vice President of a >$40M, 200+ employee business in 6 years

●Instrumental in scaling a Wireless retail business to 36 locations; Employee of the Year award

SUMMARY OF STRENGTHS:

Highly engaged, analytical and influential professional with over 10 years experience managing other People Leaders. Strong business acumen, empowered, problem solver with proven ability to scale businesses. Able to strategize, execute and get timely results through others. A positive contributor with strong communication skills who works collaboratively with other departments to achieve the Organization’s Goals. EOS enthusiast.

Professional Experience

Dispatchit, Inc. - Bloomington, MN 11/2017 to present

Sr. Enterprise Account Manager 6/2023 to present

●Managing Dispatch’s Largest Lifetime Value Customer

Director, Marketplace Operations 11/2020 to 5/2023

●Lead Customer Experience and Driver Experience teams - 20 team members

●Customer and Driver Onboarding, training and issue resolution

●Process creation and fine tuning

●Reduced costs and improved KPIs within a high-growth environment, $344K(2017) to $36M(2023)

●Met or exceeded all quarterly goals

●Senior Leadership Team, owning my department’s strategies (annual and quarterly planning), P&L and results

●Reported to President and Co-Founder

Manager, Customer Success 6/2019 to 11/2020

●Grew and developed Customer Experience department, 2 to 13 direct reports

●Built and developed Dispatch’s first Account Mgmt Team, 0 to 4 direct reports

Market Manager, Kansas City 11/2017 to 06/2019

●Launched Dispatch’s 3rd market, overseeing all sales and operations

●Proved viability of a start-up software business for future funding and growth

Location Labs by Avast - Emeryville, CA 9/2016 to 5/2017

Partner Marketing Manager

●Launched parental control app in 1,200 Verizon retail locations

●Our team managed the relationships with 4 Major Wireless Carriers (AT&T, Verizon, Sprint and T-Mobile)

CellOnly - Verizon Wireless Premium Retailer - Sioux Falls, SD 5/2015 to 5/2016

District Leader

●District Manager for 10 locations throughout Kansas and Missouri

●Oversaw one of the consistently top performing Verizon Premium Retailer businesses in KC market

●Represented CellOnly at the Regional Verizon Corporate Office in Overland Park, KS

Verizon Wireless Retailer – Eden Prairie, MN 10/2010 to 5/2015

Owner/Operator

●Grew sales from $702,096 (2011) to $1,776,228 (2015)

●Solely responsible for P&L, operations, staffing, training, inventory and performance of the store

●Built new and return business with both retail and B2B sales; business still in operation

Verizon Wireless Premium Retailer – Shakopee, MN 11/1999 – 7/2010

Great Plains Wireless

Account Manager

●Helped develop and build sub-agent program for Great Plains Wireless

●Worked directly with the President of the company

Ultrawave II, LLC

Vice President of Operations, Vice President of Marketing, Chief Financial Manager

●Lead corporate office team and reported directly to Owner/President

●Direct accountability for the following departments; Human Resources, Collections/Accounts Receivable, Accounts Payable, Inventory Management, Marketing and Operations

●Responsible for all key relationships with service providers and vendors

●Formulated and implemented company-wide policies and procedures

●Negotiated store location leases and managed key contacts with property management companies

●Oversaw all marketing efforts and campaigns

●Managed all expense lines on P&L statement

Education/Professional Certifications

University of Wisconsin - Madison, WI

University of Minnesota - Minneapolis, MN

B.S. in Retail Merchandising

Marketing, Management, Accounting – Carlson School of Management

Rapport – “Leadership Breakthrough 1”

Dale Carnegie Training – “Step up to Leadership”

Dale Carnegie Training – “How to Coach Employees to Maximum Achievement”

Long List in Linkedin Learning

Community Service

Harvesters – The Community Food Network

●Lead CellOnly team at events quarterly

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