Customer Service Representative
Resume:
Shankayes Warren
Lauderhill, FL *****
***********@*****.***
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven
capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience dissatisfaction.
Work Experience
Lab Assistant/Phlebotomist
DaVita - Tamarac, FL
February 2019 to Present
• Quality assurance control
• Patient care collect blood, process the specimen prepare them for laboratory.
• Perform stat testing which included urine dips, pregnancy strep.
• Lab equipment maintenance
• Perform clerical duties
• Checking inventory and ordering supplies
• Perform temperature,blood pressure, pulse blood count. Customer service representative
Global Response Margate - Margate, FL
June 2020 to December 2022
My job description as a Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization.
• Maintain customer accounts and record account information.
• Oversee customer financial accounts and process customer adjustments.
• Demonstrated problem-solving ability and attention to detail.
• Make product recommendations or services to customers based on their needs and preferences.
• Ability to maintain confidentiality of information
• Receiving inbound and making outbound telephone calls in a high-volume. Host
University medical center - Tamarac, FL
February 2009 to 2019
• Assisting arranging trays, loading food inside the cart.
• Feed the patients
• Understand facility disaster plan.
• Follow defined safety control procedures.
• Answered all telephone calls
• Upheld a high standard of customer service
Education
Phlebotomy
Center For Careers And Training - Lauderdale Lakes, FL January 2020 to February 2020
High school diploma
Dillard High School - Fort Lauderdale, FL
August 2002 to June 2005
Skills
• Customer Service, Filing
• Infection Control Training
• Analysis Skills
• Phone Etiquette
• Typing
• Microsoft Outlook
• Laboratory Experience
• Phlebotomy
• Venipuncture
• Vital Signs
• Patient Care
• EMR Systems
• Data collection
• Experience Administering Injections
• Computer Skills
• Anatomy Knowledge
• Hospital Experience
• Clerical Experience
• Medical Terminology
• Communication skills
• HIPAA
• Patient monitoring
• Laboratory experience
• Quality control
• Customer service
• Specimen collection / processing
• Data collection
• Anatomy knowledge
• Analysis skills
• Quality assurance
• OSHA
Certifications and Licenses
BLS Certification
Contact this candidate