Shankayes Warren

Lauderhill, FL *****

ad24g2@r.postjobfree.com

+1-305-***-****

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven

capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience dissatisfaction.

Work Experience

Lab Assistant/Phlebotomist

DaVita - Tamarac, FL

February 2019 to Present

• Quality assurance control

• Patient care collect blood, process the specimen prepare them for laboratory.

• Perform stat testing which included urine dips, pregnancy strep.

• Lab equipment maintenance

• Perform clerical duties

• Checking inventory and ordering supplies

• Perform temperature,blood pressure, pulse blood count. Customer service representative

Global Response Margate - Margate, FL

June 2020 to December 2022

My job description as a Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization.

• Maintain customer accounts and record account information.

• Oversee customer financial accounts and process customer adjustments.

• Demonstrated problem-solving ability and attention to detail.

• Make product recommendations or services to customers based on their needs and preferences.

• Ability to maintain confidentiality of information

• Receiving inbound and making outbound telephone calls in a high-volume. Host

University medical center - Tamarac, FL

February 2009 to 2019

• Assisting arranging trays, loading food inside the cart.

• Feed the patients

• Understand facility disaster plan.

• Follow defined safety control procedures.

• Answered all telephone calls

• Upheld a high standard of customer service

Education

Phlebotomy

Center For Careers And Training - Lauderdale Lakes, FL January 2020 to February 2020

High school diploma

Dillard High School - Fort Lauderdale, FL

August 2002 to June 2005

Skills

• Customer Service, Filing

• Infection Control Training

• Analysis Skills

• Phone Etiquette

• Typing

• Microsoft Outlook

• Laboratory Experience

• Phlebotomy

• Venipuncture

• Vital Signs

• Patient Care

• EMR Systems

• Data collection

• Experience Administering Injections

• Computer Skills

• Anatomy Knowledge

• Hospital Experience

• Clerical Experience

• Medical Terminology

• Communication skills

• HIPAA

• Patient monitoring

• Laboratory experience

• Quality control

• Customer service

• Specimen collection / processing

• Data collection

• Anatomy knowledge

• Analysis skills

• Quality assurance

• OSHA

Certifications and Licenses

BLS Certification

Contact this candidate