KATHY SANCHES

ad24fd@r.postjobfree.com 225-***-**** Greenwell Springs, LA 70739

Summary

Personable and dedicated customer service professional with more then 33 years experience. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills

Customer Service

Data Entry

Administrative Support

Complaint Resolution

Order Fulfillment

Accounts Receivables

Payment Processor

Mail Handling

Credit Checks

Experience

Demco Greenwell Springs, LA

Administrative Assistant

10/2021 - 10/2023

Sort and distribute incoming company mail

Process payments of members and send electronic file of money received to bank

Assist with payments that returned as NSF

Credited member accounts with payments received via ACH, DOXO, and Banking Institutions

Processed bank draft and credit card payment files

Prepared outgoing mail

Demco Greenwell Springs, LA

Customer Service Representative

12/2019 - 10/2021

Handled incoming and outgoing calls, ran credit checks, and set up member accounts

Created service orders per member request

General Parts Distribution LLC Baton

Rouge, LA

Customer Service Representative

12/1991 - 12/2019

Answer all customer calls

Enter orders, track customer credits, and ensure credits received

Provide positive customer experience by addressing customer needs and resolving concerns

Communicate with vendors regarding back order availability, inventory, and special orders

Provide primary customer support to internal and external customers

Perform manual product counts when required to resolve inventory conflicts

Hancock Bank of Louisiana Baton Rouge,

LA

Bank Statement Clerk

02/1990 - 05/1991

Processed bank statements

Performed inquiry duties

Transferred and processed customer information to system storage retention tools

Pepsi-Cola of Baton Rouge Baton Rouge,

LA

Receptionist

Assisted in administrative duties for office team

Compiled daily sales orders for computer entry

08/1989 - 02/1990 Processed cash receivables when required Education and Training

Cecilia High School Cecilia, LA

High School Diploma

05/1988

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